Used cars for sale near Urbandale, IA

Outstanding service department. communication is exceptional and things are done timely and courteously. i think that this has been the best of the dealership service departments that i have ever worked with, they will also be the reason i go back to purchase a car

STAR AUTO MALL: Worst car dealer EVER! I bought a 2017 BMW X3. They never checked the car! I had problems immediately! I called, emailed & texted... Star Auto Mall would NOT return my calls, texts or emails! I went to BMW dealer, and they found lots of issues! Wires hanging down, tires rubbing, etc. It cost me $480 to fix it! I billed Star Auto Mall, and it looks like they're just chucking me the finger!! AVOID these incompetent thieves! Here's links to my issues with the car they sold me! https://thebassplayer.com/BMW-Bill.pdf https://thebassplayer.com/BMW-1.mp4 If I don't get a check by the end of the month, a lawyer friend told me it's a slam dunk in small claims count.

I have my XT4 serviced here always. Use the valet service, and it makes it easy. Also car always washed before returning makes a great service better.

Amar did a great job and is a great salesman and very helpful with helping customers out

It's a medium-sized SUV. It's not a Porsche, Audi or MB. It is comfortable, reliable, the size and capacity I sought. In two years I've put on ~24K miles and absolutely no problems. My wife is handicapped and uses a walker. She thought the car was comfortable and we made two round trips from Hartford, CT to Key West. In the last 60 years We've had a Beetle, Passat, and a VW Bus that carried our family of four and 2 Dachshunds aacross the country and back to Connecticut - Twice!

The repair was done well, looked great. They were also able to get the splash guards I had ordered put on all in less time that stated. The loaner car was new.

Excellent handling, very maneuverable, very tight turning radius, decent fuel economy, great infotainment system and navigation, great paint job, very comfortable seats. Very satisfied with my XT5.

I enjoy my experience working with Willis Auto. My positive experience started when I called in to ask a few questions about the truck I ended purchasing. The lady on the other end answered my questions and set the appointment with Trent Tipton. When I showed up to the appointment a little late, Trent was working with another guest. Adam greeted me let me know what was going on and got me the keys. I did my walk around and liked the truck and took it for a test drive. When I got back I was introduced to Trent and we sat down to discuss the deal. Between Trent and Adam we resolved an issue that I had found in the online ad and made a deal. They discussed finance options but I had already had my financing taken care of. They did not try to force a bunch of products I don?t see value in like another dealership I have worked with in Des Moines.Trent and Adam have both followed up with a text to ensure I was happy and if I had any questions. I had sold Cars for 6 years and felt they treated me the way I tried to treat each one of my customers. Good luck Trent on your new Career.

2021 LT Trail Boss has great styling, powerful engines, and tons of technology in a great package. A commanding view of the road, a nice comfortable interior, amazing Bose Stereo system, tons of storage and tons of space for adults in the crew cab. But there are issues, side mirrors are too small, harsher ride (which I expected), and DFM, GDI engines, and questions on the 10 speed transmissions. I recommend disabling DFM ASAP or using the L9 trick to overide the system, to help prolong the life of the engines from lifter failure. Mine is under warranty for another 18K miles, if it acts up at all its into the dealership for warranty service.

After moving from Newton to the DesMoines area I had to find a more convenient dealership then Gregg Young in Newton. That dealership is Shottenkirk of Waukee. The last service I had done was with my grandsons truck. He had had the oil changed at Bob Browns in Urbandale. Yesterday it was warm and dry enough he was going to change it himself. Something he has done in the past. He couldn?t get the top off of the oil filter canister. It?s a 3016 GMC Canyon with the V-6. Called me for help. The top of the cap , you put a socket on it and turn the cap off , had twisted off and now broken the cap. I tried several times. Finally called Shottenkirk for help and told to bring it right in. They spent several hours and finally found the tool that would remove the top from the canister. Thinking at Bob Brown dealership that the tech in their service lane had torqued the top down. Needless to say this was a very expensive oil change. Also I sure that my grandson will now be using Shottenkirk as his preferred dealer/repair shop

This was a replacement vehicle for a Toyota Camry that was totaled. Bought it, it was 3 years old with 36,032 miles on it. Been rear ended $14,000 in Damages to the rear, there’s only 2 things I would complain about. One getting a replacement Drivers seat has been a problem, I’ve even looked in Auto salvage yards to get a replacement seat, it’s been a headache, and if you do find one you got to give the first 2 numbers of the VIN # so the wiring Harness will work.. if you have the American built version , the Japanese or Korean Version Wiring Harnesses will not work, they will bolt in, but the Harnesses won’t work. Been looking for 3 years for a seat , still can’t find one. I’ve looked in both North & South Carolina for a replacement seat.

I recently purchased a car from Audi of Des Moines, and I had the pleasure of working with Amar. From the moment I walked into the dealership, Amar was incredibly friendly, nice, and professional. He made the entire shopping experience enjoyable and stress-free. One of the highlights was the test drive. Amar was enthusiastic and knowledgeable about the Audi A4, sharing detailed insights that really helped me understand the car's features and capabilities. He answered all my questions thoroughly, ensuring I felt confident and informed about my purchase. Overall, I'm extremely satisfied with the service Amar provided. His dedication to ensuring a positive experience was evident throughout our interactions. I highly recommend working with Amar at Audi of Des Moines if you're looking for a seamless and enjoyable car-buying experience.

Todd and his sales staff are outstanding. No sales pressure. He made buying a new vehicle easy and gave me the best price on my trade in and sale of the new vehicle.

Took my cadillac in for service and tire rotation. Had them check alignment and found the front out of alignment so they made adjustments and got me out in record time. They go out of their way to make sure that you're satisfied.

Kudos to Lindy,very professional, good customer skills. Will recommend him to others

We purchased our 2014 Grand Cherokee Overland new and after 11 years and almost 150,000 miles it easily the BEST vehicle we have ever owned. It is comfortable, delivers reasonable mileage, is quiet, well built, incredibly durable and looks as good today as the day we took delivery.

I will say this was one of the best buying processes I have ever had purchasing a car. This dealership is extremely professional. They don't waste time either and get to the point with everything. Service was the best experience. I was not a huge fan of the bank initially as they are hard to get a hold of. However, the Willis pros are top notch. My friend also had a great experience.

Great mileage and very nice interior. Lotsa stuff but sadly only drivers window is auto. Wheels are terrible. They look great but very hard to clean. Good trunk space and nice seats. Having problems with backup camera it looks very foggy. Had it back to dealer twice, no luck. No CD player.. big downgrade.

I had a problem that was taken care of promptly and I was kept informed and was notified when the issue was taken care of. It was great to work with a group of professionals that I really felt wanted to help.

I purchased it used in 2022, it had 76k and now has 96 in 2025. It's 4wd with the 5.7 Hemi in the Overland trim. It hasn't given me any trouble.

We worked with Pat Crane. Although we knew we wanted a somewhat bigger vehicle and one with AWD, we let him make suggestions. He valued our insights and comments. He was knowledgeable about the industry and new developments. Pat also let us talk through our payment options, including my husband?s question about paying cash (which we didn?t do). We bought a Chevy Equinox and are happy with our purchase. We were also treated with professionalism in the payment department. We would do business with Bob Brown again.

My only complaint is that I cannot seem to close the door mirrors. Small complaint and not really a flaw but cosmetic. The car is amazing. It has plenty of room and acceleration. It is comfortable and luxurious too.

We currently own the Outback 2024 XT, and it’s a great car to drive. However, its turbo CVT engine does produce a slight lag in acceleration and when slowing down. Just a matter of getting used to. Also had issue with the lift gate button, which broke after only two months in possession. My wife and I are in our 60s, and all our kids have their own families, so thank goodness we don’t have to drive those 8 seater SUVs anymore. This outback has been the best alternative for us.

I bought my 2016 Rogue SL in 2019 with 32,000 miles on it. It is now 2025 and it has 223,000 miles on it, and I still drive her daily with no issues. I have had to replace the car battery once and the fob battery twice. I also had to replace the front wheel bearings about 2 years ago. That is it! No check engine lights no engine or transmission issues, no sun roof leaks. Everything she started with still functions as well as the day i got her. This has been the best, most reliable incredible car i could have every asked for. I can not speak highly enough of the Rogue and am currently looking at getting another one and saving what is left of this one for my daughter.

I have never had a more pleasurable experience buying a car. Jeremiah Hickenbottom took care of the whole process from Starr to finish. No there was no pressure to buy something that I didn't want. He listened to what I needed and found it. I highly suggest that when someone is looking to buy a new car that you stop here first.

I truly can not say enough good things about my new 2022 Volvo XC90 T6. I have admired the Volvo SUVs from afar as a minivan mom for 15 years and this was my year to make the move. No turning back; it is sporty, classy, comfortable, safe, I could go on forever. Classic black and dark brown interior. The info center takes a bit to get used to and it seems like there are features everywhere so definitely just hop on you tube to figure them all out at your own pace because the sales person will tell you, but no way you can get them all down. One of my ultimate favorites are the rotating fog lights. As you turn the lights turn with your vehicle. Lane assist is not for me; I've been driving too long to have it as it seems overbearing. 360 camera and all of the warnings are great though because you never know who is barreling down through the parking lot. Narrowed it to the 2023 Honda Pilot and 2022 MDX Technology; got tired of waiting on the Pilot and frankly it was a bit too big and the MDX just didn't have the sporty look I wanted. I feel like with the Volvo I got it all!

I always enjoy getting my oil changed here. The people are so friendly and they do a wonderful job!

I came from a 2018 Honda Accord EX to a 2022 Nissan Altima SR VC-Turbo. The reason I switched to Nissan was the high lease price of the Accord in 2022. These cars are very similar in gas mileage, ride quality, trunk space and tech features. The Honda had a slightly smoother ride(but the Nissan does have 19" rims which means you feel the road imperfections more). My only complaint with the Altima is the back up camera. To put it frankly the resolution sucks!! The Accord had a crystal clear back up camera. Finally, my Accord had 190 hp and the Altima has 234 but honestly the acceleration is very similar.

Alberto was great helped me ship my truck to Long Island. Bought truck from pictures. Truck was just like pictures. Thanks again.

Purchased new a 2020 Chevrolet custom Trail Boss in Satin Steel metallic, it has been great. I just turned 80,000 miles with no issues, it’s been a pleasure to drive, just replaced brakes and tires for the first time at 75,000 miles . I have also purchased new a 86 F-250 and a 01 GMC 1500 which also were great trucks and sold with 190,000 miles on them. Maintenance is key Chevrolet did a great job on the exterior of this truck, love the look and color. Nothing bad to say only a positive experience.

Jasmin approached us outside and helped us with our search on a new vehicle . test drove the Camry and fell in love. we also looked at the vw and it would not start.

After changing jobs and having to drive 100 miles round trip, I decided to buy the 2023 Honda Civic, I think it was the best decision of my life, not only does it save me a lot of gas but it looks spectacular on the outside and not to mention The interior is simply perfect with a lot of space, like any criticism there are negative points such as the sound system which in my opinion lacks power to be able to listen to your favorite songs at full volume, another point that I would like to highlight is that it lacks entry to the car without having to use your remote control even my 2011 grand cherokee has it, in a general perspective it seems like a good car for price, safety and appearance, it has been my first honda and I think I will continue with the tradition of continuing to buy this model for a long time