All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Great car, fun to drive and excellent mpg
by Sab0710 from North Las Vegas
December 26, 2018
It is a great car. It's the TDI model so it's diesel which makes it excellent on mpg which is something like 45 mph on the highway. The Turbo gives it very nice HP with great acceleration when you need it, the SEL model also give this Jetta all the "bells and whistles" love the heated leather seats, dual climate control, back up camera, GPS, moon roof, etc all in all its a very nice car the only Con would the engine is a little louder than id like but really not a problem at all, it is a diesel so the engine sounds like micro semi truck engine .
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Enjoyable car to drive
by Dani from Delray Beach, FL
December 16, 2018
Love the way the car handles. Great on gas. Lots of room and very comfy. Large trunk and great sound system with Bluetooth. Black with black leather
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
It is the most fuel efficient/comfortable cI've ha
by Brandon from CHILLIWACK
December 31, 2018
The Wolfsburg Jetta comes at a very affordable price as well as being well equipped!! it comes with app connect which is incredibly useful. Best of all I enjoy how much torque the 1.4L produces, which gives it such good fuel economy!
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Excellent fuel mileage
by Great little Jetta from Hertford, NC
December 26, 2018
Great car for this price. Looks great and performs great for a 4 cylinder. Back up camera a plus. Affordable maintenance for common items like oil, tires, etc.
Tuber was extremely knowledgeable and professional. I definitely will be a returning customer thanks to the attentiveness of your employee. The atmosphere was clean and everyone Ihad contact with was pleasant.
Great little car
by Janiece S from Sandy UT
December 13, 2018
We were in the market for a Jetta TDI (diesel) and this car is awesome. Gets amazing gas mileage, has lots of room for road trips, and it’s stylish without being fancy. I love it.
We were interested in leasing a new Atlas, but knew nothing of the process. We had so many questions and didn???t make it easy for them. But Zach and his team were so gracious and kind. They made it actually fun! We got a great deal and have a new found trust in a car dealership! Thanks everyone at Don Thornton Volkswagen!
Great, speedy and reliable car
by sdawgg from Greensboro
December 15, 2018
I have never had to worry about mechanical issues with my Jetta. It has run perfectly since the moment I got it. Great gas mileage. Classy and stylish interior. Smooth and zippy. Love it.
Just purchased a 2018 vw Golf Sportwagen from Thornton vw and it was a great experience. Nikki went out of her way to help us and even came in on her day off to finalize our purchase. Overall it was a great experience and would recommend to anybody in the market for a new ride.
Reliability At It's Finest
by Darakai81 from Stone Mountain, GA
December 10, 2018
Great on gas. No problems whatsoever. Very reliable. Nice cabin and trunk space. Nice solid vehicle. Just keep it serviced and you're good to go .
We visited Don Thornton about a month prior to buying, just wanting to look around to get some ideas. I knew I definitely wanted a VW! Nikki Warren promptly greeted us with a huge smile on her face, so ready to help us decide what was perfect for our family. Once we were ready to buy, Nikki was there to help us step by step. As we were signing the paperwork, she gave the car a bath and filled her up for our ride home. Everyone that works there is extremely kind and helpful. I???d definitely recommend coming to this dealership!
by Scriggity from Washington, DC
December 5, 2018
This car is very reliable. It's a big sensitive to the gas pedal - slightly tap and the thing takes off. Love the leatherette interior. Keeps it very clean!
Everything they said was how it was no slipping it to ya I couldn???t believe how quick I was in and out I will always do business here
More than I expected
by Mtroop1272 from Trenton nj
January 10, 2019
This car has exceeded my expectations. Ride is nice, very comfortable. Love the heated seats. Blind spot warning system is great when changing lans. Very good on gas. Stereo and navigation system is awesome and definitely comes in handy on trips. Lots of trunk space.
This is my second vehicle from Don Thornton and I would recommend them to anyone looking for a new or preowned vehicle! They go above and beyond to help their customers! The minute you walk through the doors, you are greeted with a smile. They are the best, from sales, finance, to the service department. They love what they do and it shows!
Love my Jetta
by Mark S. from York, PA
December 30, 2018
This car is just the right size and suits my needs. My commute to work places 500 miles a week on my car. The diesel engine gives me great gas mileage. It's interior is comfortable and I don't feel like I'm in a tin can.
Bought a Lexus ES 350 40k miles, four years ago. Great buying experience. No hassle. Got me in and out with financing. The paint job, front bumper went south on me about 6 weeks in. Not carmax's fault. Lexus had a problem with paint on that year make and model. Purchased a warranty. Best decision made in a long time. Very reliable car, extremely reliable warranty. During the last six years, the warranty has paid for about 7k in repairs.
Lots of pick-up, room for my 3 tall boys! Love it!
by OGN-VA from Norfolk,VA
January 5, 2019
It feels like a luxury car with the smooth ride and great pick-up. I love driving it. My family of 5 fits in it, including my husband and 2 boys who are all over 6 feet. Love the interior, the back camera, the sound system, and most of all, I love the reliability of my Jetta along with the fuel efficiency. Totally recommend it!
I do all of my own service. Here are the known issues with the 06 Jetta TDIs:
1.) Cam will wear out even using VW TXT505.01 compliant oil. Do it yourself for $600 or pay dealer $2700. Ours lasted longer than most at 169k.
2.) AC will become intermittent. Do not pay for new AC compressor. Buy new RCV (unloader solenoid valve) it begins to stick over time and time and any AC shop can do it with recharge in 2 hours. Part is $70.
3.)All have a defective wiring harness for air bag under passenger seat - $220 dealer fix
4.) 5 speed manual have a dual mass flywheen that will distort due to the rubber mount between. Vibration and chatter will be symptom. It is a pain to replace by expect it by 180k miles
5.) If you buy one out of a hot area the headliner will recess on the pillars and the dash control buttons if of the black style will be sticky and nasty.
We have had 3() 06' Jetta TDI's as my wife does home health and puts on a lot of miles. First one new then 2 used ones. We have a spare purchased with only 58k miles and ready for when this one dies or gets wrecked.
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