Simply a great experience and everyone was outstanding. There was no pressure to buy and I was given plenty of time to review all options. I visited all the local jeep dealers and was treated the best here. The manager AJ is a honest person and in the business for the right reasons. I would highly recommend driving to Lexington before any others.
When I arrived at the dealership I was greeted by Jason Tate who was just finishing up with another customer. He was good and he was thorough. He was also probably juggling 3,4 customer at a time so there were some lulls and waits. Overall decent experience.
I did get the car I wanted but there was little budging on the price. Paid around $700-$1000 above the NADA suggested retail for the vehicle in excellent shape.
Also beware, their doc fee is $599. Around $200-$300 more than some of the other dealers I went to see. And there is no budging on that either. They were adament about that as well.
It appeared they had a very good inventory of vehicles and a wide variety of them too.
Recently we purchased a Ford Expedition at Impex. Nasser was not high pressure and did what was necessary to make sure we were happy. The entire buying process was easy and very pleasant. I will recommend this company to my friends and tell them to ask for Nasser! Thank you so much for being so respectful and professional.
Mutsa was our salesperson, she was knowledgeable, kind, considerate, thoughtful and most importantly honest! She went above and beyond to make sure we were thoroughly satisfied with our purchase. Everyone in the office made us feel welcome, and worked hard to get us a great deal. If you're in the market for a car...CarLotz is the place to go.
Maggie gave Great Customer Service! I broke down passing through Greensboro. My car was towed to Flow VW that night. Maggie called me first thing in the morning, and my alternator was replaced within hours that day! I highly recommend this dealership.
Not being from the area and just getting a pre-inspection done on a vehicle I was considering to purchase, Doug, Maggie and the service Tech made me feel like I was a customer there for years. What a crew. This is how all dealerships should be. You are very fortunate to have these employees. I will gladly recommend your dealership to anyone I meet along the way. Please thank them all again for me.
Charles yourse did a great job of getting us into a 2011 audi a6 and he also was able to show us cars from Volkswagen and we test drove a gti golf and it was great I would recommend Charles Yourse he's a salesman in Volkswagen and he does a great job we traded 2 cars for 1 lol great buying experience
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