USAA Car Buying Service Worked Exactly as Advertised
by Lexington Taylors from DealerRater.com
December 4, 2018
Matt did a great sales job. We were in the dealership unannounced several times over several months, and Matt was not always there. Billy and Michael stepped in and helped make the sales experience an overall excellent one. The USAA Car Buying service is the way to go, at least from this buyer's perspective. It relieved a lot of the pressure of buying a new car. Matt answered all our questions and was very efficient in processing the final paperwork. Maher was similarly efficient in finalizing the financing and optional services. Overall, nothing could have gone better. NOTE: we bought our first Subaru from your dealership, and were pleased with the car. One of your biggest sales incentives for returning customers, however is Carmen in the Service Department. She is a treasure--knowledgeable, friendly, engaging, thorough, etc. We may have been able to find a better deal in the region, but Carmen brought us back to your store.
Terrific car for local commute and about town.
by TheDuke77 from Palo Alto, CA
November 14, 2018
Great car from the legroom, folding seats, styling, and quality. It's a winner. I love that it's the same as a VW Golf but electric!
Kelly, Frank, and Charlie went out of their way to get me a good deal. They were responsive, thoughtful, helpful, and more. I highly recommend Valley Subaru and the dedicated staff who work there!
Absolutely love this vehicle
by Justaguy78 from Kelowna BC
December 24, 2018
I should start by stating I have made some tasteful modifications to this car. Sport tunned Coilovers, ECU tune, Turbo back exhaust and an intake. This car is absolutely amazing. I'm currently making 227 whp and 267 tq on a factory clutch without incident. The 1.8 came alive with the Unitronic Stage 1+ tune and fuel mileage has actually gotten considerably better. Now getting 37mpg on average. Amazing vehicle with nearly unlimited potential.
Frank Smith made my purchase of a Forrester actually pleasureable. As a skilled and personable representative of Suburu, he made everything from detailed operational instructions to a test drive an enjoyable experience. I recommend Frank and Valley Suburu without exception.
best car buying experience I've had
by jenn1070 from Ashford
December 30, 2018
I was looking for a car forever, found the tiguan and fell in love!!! best experience from start to finish, glad I bought it !!!
Just purchased my 2nd Subaru Outback from Valley! Great dealership with knowledgeable, pleasant employees both in sales and service! All my routine service experiences with my first Outback were done efficiently. Frank Smith made the purchase of my 2nd Outback a wonderful experience! Love my new Subaru Outback...it has even more features than my 2011 one!
Gorgeous inside and out!
by Happy Camper from Minneapolis, Mn
December 24, 2018
Quiet, responsive, intuitive, luxurious! I have had other SUVs before, but this one is by far my favorite! The interior like room is phenomenal, and the third row seats work well for the largest of men.
Ryan Mayes was so wonderful throughout the entire process of buying my first brand new car. Very helpful and always answered the phone when I had questions. He was very patient with my dad and the many phone calls he had to make back and forth between myself and my dad. I was able to get a great deal on a brand new 2019 Subaru Crosstrek. I saw the Crosstrek 2 years ago and knew I wanted it to be my next car. Only day one of owning the Crosstrek and I'm taken back everytime I get in it!
Fun to drive
by Buckaroo from Silverdale WA
July 8, 2018
Handles well, excellent vision, am very happy with this car. Better mileage than my CC and handles as well if not better. Hopefully it's as durable.
The whole experience here was awesome. I'm a single dad and live a ways away, but the sales associate worked with me over phone, email, and text to select and find the car I wanted at the price I wanted. They understood my situation and showed a lot of empathy. They went above and beyond what I could have expected.
Best car I ever traded in.
by Horsegirl3 from Grand Junction/Mesa Colorado.
January 12, 2019
This car was perfect for me! It got insane fuel mileage (TDI SE with manual transmission). It could be a grandma car or a fun sporty I wanna race car. My husband wanted me to get a vehicle that could tow our boat and get through snow better. So off it went. Might be my dumbest trade in ever.
I love Valley Subaru for its consistent excellent customer service, fair pricing, and maintenance/repair service. All staff are not only efficient but also demonstrate the highest level of professionalism as well as courtesy in responding to all of my customer questions and needs.
Great vehicle when purchased certified used
by Dixie from Eden Prairie, MN
November 9, 2018
The Tiguan SEL 4Motion is a great small/mid size SUV but is over priced when new. Purchase certified used and get a premium vehicle for an entry level price.
Frank Smith provided us with excellent service. My husband purchased a new Forester, and a week later we went in to get my a brand new 2019 Ascent. The car has all the bells and whistles we needed and I am super happy with the purchase. We were presented with all the options, were not pushed into a sale, and had questions happily answered. Would highly recommend buying from Frank at Valley Subaru!
Reliability At It's Finest
by Darakai81 from Stone Mountain, GA
December 10, 2018
Great on gas. No problems whatsoever. Very reliable. Nice cabin and trunk space. Nice solid vehicle. Just keep it serviced and you're good to go .
Beautiful car! I test drove it for 9 miles on the street then interstate. I had to have it so I got it!!! The performance, the color, the features, and everything about that car just fit my style. The test drive honestly is what got me. Also everything under the hood is placed in its own compartment and neat! All factory literally brand new with only 39,000 miles!!!!!
The second VW I have owned and I should have learned from the first. I bought it used, low owners and under 100k miles and took it to the mechanic after I brought it because it didn't make the trip home because of the transmission. The mechanic said the turbocharger was dead, the engine was dead, and the transmission was also gone and they all needed to be replaced. All of the repairs would have cost me more than the car. The excact same thing happened to my VW Beetle which was the whole reason behind me buying another car. If you don't believe me do your research, but I would never want someone to go through the headache I just did.
I recently purchased a used car from Joe Bowman over the phone from Punta Gorda, FL. I can't tell you how happy I am with the level of service and professionalism that was afforded me in this transaction. Just want to thank all involved for making this deal a smooth one!!
Spacious classy car
by Shannonspino from Brunswick Ohio
January 4, 2019
I love the space this vehicle has. 5 adults fit comfortably and I get compliments on it all the time! Drive smooth and love all the features VW offers
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