Everything about the purchase was simple and professional. Gary handled all aspects with professionalism and knowledge. My vehicle has been 1st rate so far. From the initial inquiry to closing-excellent!
Everyone there (particularly Thomas Kelahan...sales...and Dan Carlen...manager, with whom we came to terms with; and Tim Reid...for paperwork) made everything easy, quick and comfortable. Thomas sought our questions and, often, answered them as they were coming to mind. Even the people with whom we weren't working were pleasant and helpful, concerned that our needs were being met at all times. Your staff is your strong point!
Mike Resto, our sales rep was awesome, as well as the rest of the team! Mike is the one who really made the experience very personable and enjoyable. This will be the dealership we go to for all of our future vehicle needs and wants.
I was in the market for a new truck, and John found the exact model I wanted in stock. He was generous with his time in the sales process. Gene explained the financial and warranty details to me with complete transparency—even adding a few benefits and inside advice that added value to my purchase. The Toyota Tundra is solid, tight, hefty, peppy, and strong as nails.
Even though I purchased from another dealer, I had a Ford vehicle (brand new 2018) blow a radiator hose - State Motors was the closest to my home for warranty service and accepted the vehicle right away; arranged for a rental car; diagnosed and fixed the problem the same day. They exemplify "customer service"...they even returned the rental car for me, saving me time! Highly recommend them and owe great thanks to Thomas Powers the service manager and his team!
It was a pleasure to work with Mike and the entire Shuttles staff. They made shopping and purchasing my Volvo a breeze. Mike was great to work with and not the stereotypical high pressure type of sales approach. From test drive, to discussing terms, to coordination of the paperwork and closing of the deal, it was all handled professionally and as painlessly as possible. Mike was even willing to help me post sale with an issue I was having with the rear window where the vehicles computerized systems needed to be re-set (something I caused). I just drove by today (one week after the sale completed), and Mike personally helped me re-set it. He is a stand up guy, and my family will definitely use Shuttles for future vehicle purchases.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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