Traveled to Canton from Cleveland due to excellent price on VW Passatt demo. Deal was as advertised. No bait and switch. James was sales person and he was excellent. All in all a good car buying experience. We ended up closing deal 45 minutes after regular closing time due to me getting stuck in traffic.
I have purchased 2 vehicles from Kempthorn in Canton Ohio and I have always purchased the service package with my new vehicles. Unfortunately, I cannot seem to make a scheduled appointment to have the regular service performed. 2 weeks out for a regular service is absolutely absurd! And that is not a morning appointment I requested. I am only told that there is "Nothing available". My previous vehicles with a different brand and dealer have always been able to get me in with out an appointment with their "Quick Lane". Its a shame (or sham) I cannot get my recommended service done at a dealer that has a quick lane but all appointments are blocked out! Looks like I will have to make a change again away from VW. The only reason for the 3 stars would be for the sales. My salesman took the time with each of my purchases and when I picked up my cars, we went through a very in depth review of the vehicle. Too bad I cannot get it serviced
Easy and friendly buying process. Cooperative negotiation.
by Wahoo123 from DealerRater.com
November 6, 2018
Everyone we worked with during the process was very accommodating and friendly. Negotiating the trade and new car price was fair and we worked together to come up with the best deal. I did not feel like anyone was trying to "beat" me or "win" like you experience at many car dealers. Thanks.
Courteous and respectful treatment by everyone we met with.
by Mingo74 from DealerRater.com
November 1, 2018
The whole process of leasing our fifth auto from Kempthorn was very competent. Each step in the process was thoroughly explained was virtually seamless. I highly recommended Kempthorn Motors to anyone considering leasing or purchasing.
Over the years, I have had a 1999 Jetta, and loved how it was a useful, fun-loving, little tank. It was a gift for my sons/family to get to help them enjoy driving and have their first driving experiences each be through VW. It had character and was truly what was needed. For me, the purchase of my Beetle was worthwhile and the experience through Kempthorn was positive and family-like.
We have had top notch & personalized service with every purchase. We are able to take our time & find the exact model & packages to suit our needs. We never felt pushed or rushed to take what was immediately available.
I recently purchased a vehicle from Jeff's. The experience was the best one I have ever had at a dealership. They were not pushy and I felt very comfortable. I will definately be buying all my vehicles to Jeff's and would highly recommend. Neko and Howard were wonderful! I could not have been mire pleased with the service I received!
Purchased a pre owned vehicle from Montrose Ford Lincoln and had a great experience. Super quick responses from the sales team (Dave) especially because we were coming from out of town. They made the buying process quick and easy.
Hands down the best car buying experience I've ever had! Sean was Very friendly, professional, and organized from start to finish. There were NO hassles, headaches, or drama with this deal. Thanks again to everyone at Kia of Alliance.
Me and my wife went to the dealer to trade in a 2016 hrv and get a 2018 crv, and we did just that within a matter of an hour or so we were on our way home with the car we wanted, and very happy, everyone at the dealership were very helpful polite and positive minded! Would definitely go back for another Honda for sure!
Amazing experience with Matthew Mills! Professional and polite salesperson
Attentive to customer's needs
Salesperson went above & beyond — locating a specific vehicle, delivering vehicle to customer, staying after hours, etc.
Mike O. Thanks for coming in on your personal day to help complete the sale, your patience were put to the test, thanks for working with our unique and trying situation. Would 100% recommend your dealership to anyone wanting to have a remarkable experience.
I wanted to write this review d/t the superior service I received from Mike Ocepek whom I belelive to be one of your newest member to your sales team. I can assure you, he was well prepared. He was able to answer all of my questions and helped me to find what I believe is the perfect car for me. Thanks again Ford montrose!!!
I was very satisfied with our experience at Godard Auto Sales and am more than happy with my "new to me" car. If you do your homework you will find that they offer quality used cars at a very fair price.The sales experience was nothing like I was used to at a brand-based dealership, and am confident that we will come back when we are ready for another vehicle. We felt very comfortable at the dealership and the low pressure environment was fabulous.
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