Mr. Michael Lavrenchik was simply a pleasure to work with. His friendly, professional approach through the process was refreshing and appreciated. He was very knowledgeable and thorough going over our car's functions, etc...very helpful! I most certainly will be a returning customer!
Today I took delivery the third car our family has purchased from M-B of Hagerstown. Everyone was extremely helpful and courteous. Mike Lavrenchik went above and beyond to take care of us from the vehicle ordering process, in-process updates and the final instructions on how to use my new AMGE63S. Tony Mills was very thorough ensuring I understood all aspects of my financing. The service manager Adam Himmelwright was also very thorough helping me with options for winter tires and doing an outstanding job preparing my car. I can't say enough positive things about this dealership and the people who work there. Buy your Benz from M-B of Hagerstown!
Salesman very helpful and knowledgeable. Not pushy or overbearing. Let me make the choice which was right for me and my family. I was considering a number of makes and models, including others which are typically more affordable than MB. I was pleased to find a very reasonable price on a very good car. I commend salesperson, Barry London, sales manager, Justin Harbert, and finance staff, also. I would recommend MBH to others.
by Jeanne Rhodes, CEO, J&J Health Enterprises, INC. from Hagerstown, MD
November 21, 2018
My family has owned 4 Mercedes-Benz automobiles and the service remains SUPERIOR!! I feel that not only the service but the quality of work is also outstanding. I always feel very confident that my car is in excellent running condition when I bring my car in for it's "Checkup". This means so much to me because I have a long trip to my business every working day - I always feel very secure with the "Mercedes-Benz Team" taking care of my Mercedes!!
Can’t say enough what a great experience we had shopping at Crouse Ford Taneytown, MD and purchasing our King Ranch truck . Lewis Drake was the perfect salesman and had the entire deal done in no time at all. Not pushy, listened to what we were looking for , didn’t push other vehicles on us and had one waiting and warmed up to climb into! From my initial phone call speaking to Mr. Brown to the end of the night working with Debbie and getting the 0% financing I could not have wished for a better experience. I would highly recommend Crouse Ford and especially Lewis!
I just want everyone to know, KYLE is amazing. He is on top of any car troubles,warranties etc. I've never had issues dealing with him, i have had some issues with my ford explorer, and he has been very professional and courteous, and consumes his day around your vehicle and time. He will fit you in, and give you a reasonable timeline for your vehicle. I will always call them for future care of my car, maintenance etc. My car runs like a gem, and will always at crouse ford service
Thank you so much from the ibanez family!
I leased a Focus from Brady at Crouse Ford. At the time he had told me they hadn't done many lease deals. Could have fooled me. He gave me a great price, and everything went very smoothly from the beginning of the lease until the end.
Wow! Shockley Honda. As a craigslist only used car buyer for the past several years, I am amazed at the recent experience I had buying a used Mercury Mountaineer with Mike Long, sales rep. It doesn't seem the amount I paid was more that I am used to paying, and you took care of the Maryland Motor Vehicle Administration AND MD State Inspection hassles for me! Mike was as friendly and courteous as he could be and even during the paperwork phase I recall laughing several times. I just had a great time buying a car from Shockley thanks to Mike. During my 1000 mile warranty period, I felt like Shockley gave me what I asked for at every step of the way. Jon Price the used car sales manager even supported me and approved a nit-picky repair I needed, and Dan Atias was friendly to me throughout that.and a needed battery change. The car was detailed to perfection inside and out and I felt like I was driving away in a new vehicle. I never feel that way with my Craigslist purchases! I can honestly say, Mike Long and Shockley Honda staff WENT ABOVE AND BEYOND what was required. I am a happy customer and I can't wait to send my friends, family and other community members your way. I am a lover of Honda vehicles, so I will be coming your way for both my new and used car shopping in the future. Kris Caraher
The staff at Shockley was a pleasure to deal with during our recent purchase of our Honda CRV. All of the employees with whom we interacted were kind, courteous, knowledgeable and helpful in every way. We feel fortunate to have interacted with such and outstanding team.
In the beginning, I was a bit skeptical because of the ratings and reviews I had viewed. However, after completing the application process, I was approved within minutes. There was a bit of confusion regarding who had rights to the vehicle since I lived a distance away and completed everything online, but couldn't pick up for a couple of days and there were other customers interested in the same car and able to come in to the dealership before me. Shawn, took the lead, and confirmed that I was first to have an approved application and would be the new owner. He was very professional, certain, and honest about the mistake, which made me feel a lot more comfortable. In the end, I got the car I've been searching for and a great deal!
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