Reviews
Write a reviewProfessional and friendly staff from minute enter the
Professional and friendly staff from minute enter the doors to leaving the car lot. All questions answered, details about the car, and what I should expect thoroughly explained. A warm and comfortable experience. Would recommend AutoNation East to others. By the way, heads turn when they see my Escape!
Professional and friendly staff from minute enter the
Professional and friendly staff from minute enter the doors to leaving the car lot. All questions answered, details about the car, and what I should expect thoroughly explained. A warm and comfortable experience. Would recommend AutoNation East to others. By the way, heads turn when they see my Escape!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My salesperson was fine but the price of labor is 3 times
My salesperson was fine but the price of labor is 3 times the part price! Can there be a little break on something?! They replaced my fuel pump the first time, car started cutting off again. Took it back and it was the fuel pressure sensor which was over $500 more dollars and I was floored because was there a way to tell that the first time?!! Service is on point as far as timing and overall work is good so far!
My salesperson was fine but the price of labor is 3 times
My salesperson was fine but the price of labor is 3 times the part price! Can there be a little break on something?! They replaced my fuel pump the first time, car started cutting off again. Took it back and it was the fuel pressure sensor which was over $500 more dollars and I was floored because was there a way to tell that the first time?!! Service is on point as far as timing and overall work is good so far!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
My sales person was excellent, but that’s where the
My sales person was excellent, but that’s where the excellence stopped. The parts department were 35% higher cost than if I ordered the same parts online thru Ford parts online. ($180 online $240 in house) Their explanation was “I don’t know what to tell you” I had a service appointment to have my roof rails replaced (brand new vehicle bought off the show room floor, but they were smashed and rusted somehow). The headliner needs to be removed in order to access the mounting bolts. You would think they would wear gloves or atleast wash their hands before re-installing the WHITE headliner. Nope, now I have grease on the headliner. I’m waiting to see what they are going to do about it, but so far their response is “we don’t have any porters to clean it for you until Monday” this was Friday at 5:15pm.
My sales person was excellent, but that’s where the
My sales person was excellent, but that’s where the excellence stopped. The parts department were 35% higher cost than if I ordered the same parts online thru Ford parts online. ($180 online $240 in house) Their explanation was “I don’t know what to tell you” I had a service appointment to have my roof rails replaced (brand new vehicle bought off the show room floor, but they were smashed and rusted somehow). The headliner needs to be removed in order to access the mounting bolts. You would think they would wear gloves or atleast wash their hands before re-installing the WHITE headliner. Nope, now I have grease on the headliner. I’m waiting to see what they are going to do about it, but so far their response is “we don’t have any porters to clean it for you until Monday” this was Friday at 5:15pm.
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- Buying process —
- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we are deeply disappointed by your experience at AutoNation Ford East. Please call our General Manager at (440) 296-3020 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Antonio was awezome.
Antonio was awezome. He helped us pick the perfect car for me! Josh made the finance part of the deal go smoothly and was very easy to work with.
Antonio was awezome.
Antonio was awezome. He helped us pick the perfect car for me! Josh made the finance part of the deal go smoothly and was very easy to work with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
People were professional friendly very helpful and
People were professional friendly very helpful and accommodating explained Ford programs well felt they were interested in miy needs as to e what k was looking for
People were professional friendly very helpful and
People were professional friendly very helpful and accommodating explained Ford programs well felt they were interested in miy needs as to e what k was looking for
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I AutoNation great dealership
Dennis was quite knowledgeable and easy to work with. he explained everything and took his time with me. Jesse was also very easy to work with and quite helpful in our purchasing process.
I AutoNation great dealership
Dennis was quite knowledgeable and easy to work with. he explained everything and took his time with me. Jesse was also very easy to work with and quite helpful in our purchasing process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Good service write up person and vehicle was completed in
Good service write up person and vehicle was completed in time promised. Clean waiting area and generally very nice staff.
Good service write up person and vehicle was completed in
Good service write up person and vehicle was completed in time promised. Clean waiting area and generally very nice staff.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
The staff at autonation were amazing.
The staff at autonation were amazing. They Worked as a team to got the job done and found the right vehicle to fit my needs.
The staff at autonation were amazing.
The staff at autonation were amazing. They Worked as a team to got the job done and found the right vehicle to fit my needs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome service!
Awesome service!!!!!! If I need further work done on my vehicle, I’ll definitely be returning to Auto nation Ford.
Awesome service!
Awesome service!!!!!! If I need further work done on my vehicle, I’ll definitely be returning to Auto nation Ford.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Best car buying experience ever!
Best car buying experience ever! I was in and out in 2 hours. I was never pressured. Everyone was so helpful and knowledgeable. I rate then 50/10!
Best car buying experience ever!
Best car buying experience ever! I was in and out in 2 hours. I was never pressured. Everyone was so helpful and knowledgeable. I rate then 50/10!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
