Elmhurst BMW

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
309 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    March 17, 2019

    I have purchased two CPO vehicles from Elmhurst and plan to go back for years. I went out of my way, as I don’t live near Chicago, to buy from them again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for choosing Elmhurst BMW for purchasing 2 vehicles! We're glad our team was able to help you find exactly what you were searching for. We hope... you're having a nice time driving your vehicles!

  • 1.0 out of 5
    February 28, 2019

    I brought my truck in for one single reason/ fault which I was told is covered by the extended warranty, prior to bringing the car in my car was perfectly... fine with no single issue other than the fuel pump that it's wires burnt and could have easily set the whole car on fire, but guess what how can we make you not pay anything let's break something else and face you with it and charge you over $800 and that's what happened. I did end up paying over $800 for their fault to go pick up my car with burning wires odor all over, where does this odor come from, I brought in my car with one clear single issue covered by warranty got it out with more issues than brought in. Shame!!! I am not letting this go away, I will report to the BBB and their headquarter in Germany.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for considering Elmhurst BMW. We provided you options to improve your vehicle’s operation condition, however the repairs required are not co...vered by your warranty. Unfortunately, your vehicle has normal wear and tear that presented itself while we were fixing a different issue. We tried to provide a seamless as possible visit and hope you’ll consider working with us to completely reach a resolution.

  • January 30, 2018

    I dealt with Josh H and Josh D on my purchase. Both were polite and helpful, we did negotiate a little and was a smooth process. Overall a great buyer... experience. I would recommend them.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Josh, Thanks for sharing your 5-star car buying experience with us! We're excited about your seamless experience and we appreciate your recommendat...ion. Thank you for choosing Elmhurst BMW! -Irv Shenderovsky, ishender@eagbmwjag.com or 630-833-7945

  • 1.0 out of 5
    February 5, 2019

    Fraudster..!!! They tried to cheat me with a pre-owned vehicle by promising that the vehicle had a clean title with zero accident and no damage. At first... they shared me a auto check sheet with clean title. Later while signing the deal, I found out that the document which they had shared me was a corrected one. These guys would go to any extreme to earn money. So guys, please think twice before dealing with them. I am sharing you my personal experience and I even have a valid proof for that. This franchisee is shame to BMW. They should not risk BMW's reputation for just 13k. Do not spend your hard earned money on any vehicle from this franchisee.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    June 22, 2018

    A Dealer that only wants your $...beware of their "Pre Delivery Inspections "...they love to charge for services they don't deliver...beware!! Stay away... from this Dealer

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    May 16, 2018

    Searched their website for the car with desired specs and found a great match. Deal/ negotiations were straight forward and prompt. Took the car for... a short test drive and then home for family review. Good people to deal with.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 8, 2018

    We were searching for a BMW X1 for some time and found the best deal in Elmhurst BMW. The car was loaded with options and priced lower than Chicago area... BMW dealers. The sales manager Anthony was very patient answering all our questions and with the test drive. The sales process was very smooth and General Manager Irv checked if everything was fine with the car few days after the purchase. The car itself is a great buy and giving excellent mileage. I would definitely recommend buying BMW from Elmhurst BMW.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Arnab! We're pleased that you enjoyed your car buying experience at Elmhurst BMW! We appreciate the excellent compliments on your visit with us and... we hope you're loving your new vehicle! Thank you for your business!-Irv Shenderovsky, General Manager, ishender@eagbmwjag.com or call (630) 833-7945

  • 5.0 out of 5
    December 6, 2017

    BMW x5m serviced and maintenenced multiple times here, never returned for the same problem twice. Staff very friendly. They have helped facilitate several... warranty and recalled issues on top of the primary repair. Honestly, couldn't say anything about facility because eveytime I have a loaner waiting for me, so never need to sit down inside, I'm sure it's nice though.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Ralph- Thanks for your great words for your service experience with us! We're glad to see your excellent compliments! Irv Shenderovsky, General Ma...nager, ishender@eagbmwjag.com

  • 5.0 out of 5
    December 1, 2017

    Joe was very friendly, informative, helpful and professional with finding and completing my purchase of my Lincoln MKC. I would highly recommend him to... my closest friends.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Brooke- We're glad to see your 5 star experience with us! Thank you for the compliments for Joe! Thanks for considering us when you were in the mar...ket for a new vehicle. -Irv Shenderovsky, ishender@eagbmwjag.com (630) 833-7945

  • 5.0 out of 5
    October 4, 2017

    7 car purchases over the past 10 years. This is the place to get your BMW new, used, or certified. Ask for Josh Douglas in sales.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Chai, thank you for your loyalty and recommending us to anyone in the market for a new or used vehicle. Your kind compliments are appreciated. Than...k you for your repeat business and we look forward to seeing you again. - Irv Shenderovsky ishender@eagbmwjag.com (630) 833-7945

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