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I just purchased my fifth Buick--two were from Qua Buick that is no longer in business and the third was a private sale. The fourth one was a used vehicle in 2014 from Sims and last week a 2021 Encore GX from Sims Buick. As a female senior citizen, I was pleased to be treated courteously and respectfully. The salesman, Steven Slocum, was helpful, patient, and knowledgeable. He was more like a friend than a salesman, which I appreciated. He has kept in touch with me to answer any questions or offer any help I might need. The other employees were also very friendly, several chatting with me while Steven was busy, and making me feel very comfortable. I will recommend Sims and Steven to anyone I know who is in the market for a car.
I was looking exact make, exact model - Audi A5 2013...2016. The choice of these cars very small on market, and additionally cars with a good feature set and low mileage practically cannot be found. By the chance I've found perfect one at SIMS Buick Euclid. Purchasing of the car here was pleasure. Using their web-site was really, really convenient. Click-and-shop feature allowed me to schedule test drive to the next day and calculate full price and monthly payments. All done electronically, without phone call. Sales consultant Lashaunda gave me all the information just instantly and helped me to find proper way to finance my purchase. I'm happy to do business with SIMS Buick. Strongly recommend.
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Bought used HHR that I found on internet.
Great dealership to work with. I found the HHR on the internet,called and worked a deal before I even went to look at. I live about 150 + miles away. The dealership was upfront on everything they said about the car, and was very easy to work with over the phone and in person. One of the best experience I had in car buying. All dealerships should be like this.
Above and beyond
Though we had to travel all over to find that best car at the best dealership. Found a gem less than a mile away. Best value convertible of all the premium cars was at Sims. Bought a Cascada and get compliments on its style usually every time we we go out,..For real. We couldn't take delivery because new concrete was just poured. They kept it for three weeks mostly in the showroom even though it possed serious sales issues. Would recommend Sims in a heartbeat. Oh by he way...,the 19 seconds to open or close the top is awesome ???
PLEASANT AND FAST RESPONSE
I looked at cars.com found nice car interested in.dealership super fast response,told me about car,gave me idea of payments based on my credit score,and said I could drive the car home following morning in which was a over all great experience.
The people there are very nice, they help you to be informed about your car needs and if something is covered with a coupon
Exceptional customer service experience every time
Service is easy to schedule, The work is completed on time as promised. In and out and good to go until the next scheduled service. Very friendly and respective of my time.
Personal touch and caring. They keep you updated on services and are not pushy would recommend to everyone Great job
Facility is extremely well maintained and managed. Staff was very professional, helpful and responsive. Always a pleasant and positive experience.
Everyone was VERY helpful and patient during the buying process! I was very pleased with customer service. Everyone at Sims made sure to make this the easiest and best process for me.