Chuck Nicholson Auto Superstore

Reviews

4.8
(21 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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4.5

Nice car lot

We appreciated the time and patience Darrell Daniel took with selling us our truck. We did experience a few problems with the truck after getting it back home. These problems were quickly addressed and Mike, in the service dept., did a great job of explaining and repairing these problems.

Dealer response

Ernie, thank you for the Cars.com review! We are so sorry to learn that there was a slight problem with the truck, but we're glad that Michael was able to get it taken care of for you. If you have any further questions or concerns, please reach out to us. Thank you for your patronage!

5.0

Great overall experience

The sales associate Darrell Daniel was great! A very nice an helpful guy that I would recommend to anyone. He made the whole process painless and east. Thanks Darrell!

Dealer response

Timmy F, thank you so much for providing feedback about your experience with Darrell. We're happy to know that the process was smooth from beginning to end! Thank you for the opportunity!

4.5

Service department

Everything was done like it's supposed to be, they listened to what I wanted done, and did a fine job at everything

Dealer response

Mr. Stutzman, thank you for taking the time out of your day to leave us feedback about your recent visit to our service department. We are happy to know that our team made you comfortable and took care of your repair in a timely manner. We thank you for your business and look forward to serving you again!

1.0

Terrible experience

Awful experience. Dale in sales and his sales manager are equally dirty in their sales practices. My husband and I drove an hour and a half for our appointment to see a truck with the intention of purchasing it, and Dale happily allowed the appointment after us to come early and purchase the vehicle. We were never informed they were coming early, and were given no indication that we were even permitted to come early. All he wanted was a sale. They made no effort to make the supposed miscommunication right and even claimed every single one of the 16 salesman there would have done the same. They both knew they were in the wrong. We will NEVER purchase a vehicle from any of the Chuck Nicholson dealerships. Stay away if you want a fair customer experience.

Dealer response

Mrs. Wade, We would like to apologize, again, for the experience that you had at our dealership. This mishap is not a common practice at our store as you can see from our reviews. We work very hard to ensure that each guest is 100% satisfied with their experience here. Unfortunately, we are also human and that means we, too, make mistakes. We aren’t proud of it, but we dropped the ball, and we accept full responsibility for that. In good-faith we offered to fill up your gas tank, but you declined. However, our offer still stands. If you change your mind or would like to discuss this matter, please feel free to reach out to our General Manager/ Owner, Barry Nicholson at (330) 674-4018 or Toll Free (800) 686-6777. Thank you.

5.0

My Sierra Purchase

The staff at Chuck Nicholson's made my truck purchase a pleasant experience. It was extremely nice to be able to view the inventory on their without being hounded by salesmen. Salesman Scott Fry was very down to earth and friendly and the whole staff was very accommodating to my wishes for this purchase. I would recommend this dealership to everyone I know !

Dealer response

Hi David Gyorko, thank you so much for your positive comments about your experience with us. I will certainly pass your praise onto Scott and the rest of the team. Thank you for giving us the opportunity to earn your business!

5.0

AWESOME PLACE

I WALKED INTO THIS CAR DEALERSHIP AND WAS TREATED LIKE ROYALTY...WITH THE LITTLE MONEY I HAD..YOU WOULDN'T BELIEVE HOW AWESOME THIS PLACE IS...I HAD TWO SALESMAN...TWO...JOHN..DUDE YOUR AWESOME .AND THANKS FROM THE BOTTOM OF MY HEART...AND GREG...YOU ARE AWESOME TOO...QUICK WITH THE PAPER WORK...THANKS GUYS...

Dealer response

Dawn, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

5.0

Friendly place to deal with

Dealership staff is always friendly and goes above and beyond to help in any way possible.

Dealer response

Tonya, thank you kindly for your 5-Star Review! It certainly pleases us that you are treated like family here. Your satisfaction is our top priority and we sincerely appreciate your patronage. Thank you!

5.0

GREEAT SERVICE

Stopped in from out of town and they got usright in and took care of the problem. Quick and courteous service.

Dealer response

Mr. Crowley, Thank you for taking the time to provide us with feedback on your experience. We appreciate that! Our Service Department strives to surpass your expectations and we are thrilled that your problem was resolved quickly. We appreciate your patronage!

5.0

Great Place

Great Sales and Service!!!!!! Had an absolute great experience at this dealership and look forward to returning.

Dealer response

Tammy C., we are so pleased to hear about your experience at Chuck Nicholson! Thank you for taking time out of your day to let us know how we're doing. We really appreciate that! Your experience with us is important, because your complete satisfaction is our priority. Please reach out to us if you have any questions - we're always here to help. Thank you for your business!

5.0

Great Service! Honest Dealership!

Went in today with issues I thought might cost me some big bucks. Turns out the service department was able to determine it was only some minor issue, and the issue was resolved within less than an hour. Service was excellent, friendly, and honest!

Dealer response

PATMe, Thank you so much for your positive review! We are very pleased to know that Service was able to identify and remedy your issue quickly and affordably! Your satisfaction is very important to us and we appreciate the opportunity to assist you. Please do not hesitate to give us a call if you have any questions!

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