Towne Auto Brokers

3.4 out of 5 3.4

Reviews

3.4 out of 5 3.4
49 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    December 30, 2019

    Beware I've purchased a lemon and nobody wants to help the police were called in the process of everything I NEED TO SPEAK TO A SUPERVISOR

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 18, 2019

    Test drove 2012 truck .Was not safe to be on the road .Lucky to make it back. Manager acted like it was a joke. RUN !

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • May 19, 2015

    Worked with Sean. He went above and beyond to make my out of town buying experience as smooth as possible. The dealership is very easy to work with excellent... prices. I highly recommend buying your next used car here.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 4, 2019

    What a horrific experience I had purchasing a used vehicle from Towne Auto Brokers. They knowingly sold me a car with a bad transmission and refuse to... make it right. On top of that, they promised my vehicle would pass inspection and not even 2 weeks after purchase, I was told it would cost me close to $1000 for my car to pass inspection. Towne Auto Brokers also refused to make this right without it costing me. Do yourself a favor and stay FAR AWAY from these lying con artists! I've informed the BBB, in hopes they'll get shut down.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    February 21, 2019

    Aran help me find the right car and was very professional, glad I can now ride it my used 2002 Ford Mustang instead of paying for Lyft lol

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 26, 2018

    I am currently waiting on the cops to show up to help me handle a situation that DMV claims the vehicle purchased in August is not in my name and the plates... are not valid. No one knows where the title is to this vehicle.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Ms. Edwards, we understand you are upset. We assure you that the issue with DMV was a simple and honest mistake and this has been corrected. We were... trying to explain to you how to handle this and how the process works but you were visibly upset and therefore, we are happy you called the police department to handle this and hopefully they were able to explain better than us. Just to confirm, your title is at the DMV, you are more than welcome to wait 4-5 business days and you will receive in the mail or you can go to any DMV branch and they will be happy to print it for you. Once again, we are not able to print vehicle titles at the dealership. Even if you are maliciously leaving reviews on every venue to hurt our business, we assure you that we take reviews very seriously and they help us improve. So we want to thank you and we appreciate the time you took to write these reviews.

  • 1.0 out of 5
    November 19, 2018

    I purchased a 2008 Ford F-150 from Towne Auto Brokers in October 2018 and initially received good service. On the way home (after the truck warmed up),... it began to shudder and shake at 40-50 mph. I reported the problem immediately and took it to my own mechanic. I live about three hours away and I wanted to get an independent assessment. While there, my mechanic did an overall inspection and found the vehicle should have never passed the Virginia safety inspection (which it did the day I purchased the vehicle). There were several major safety violations. I quickly reported this to the dealer and was assured that the owner, Amine Bensallem, wanted to make the issue right. He called once, but has not returned my calls for more than three weeks now. In the meantime, I still have not received my title or tags. Because I live in NoVA, the truck must also pass emissions inspection. So I took the truck to another mechanic for that inspection and a second-opinion on the initial safety questions. The truck cannot pass the emissions inspection and therefore cannot be titled or tagged in Virginia. So now I have a $12,000 paperweight in my driveway and Amine Bensallem and his team at Towne Auto Brokers refuse to provide me with ANY solutions. It’s now been more than a month and Amine Bensallem REFUSES to contact me to make this situation right. His staff sold me AN UNSAFE truck which has the potential to cause a catastrophic, life-ending accident for me or someone else and AMINE BENSALLEM REFUSES TO ACCEPT RESPONSIBILITY FOR THAT. His staff keep promising that he wants to make things right which is A BALD-FACED LIE. Read the many other negative reviews on Towne Auto Brokers. This company has a LONGSTANDING REPUTATION OF FRAUD. As a federal disaster response official who responds to disasters all over the country, and as a volunteer firefighter in NoVA, I’ve seen my share of FRAUDSTERS and I thought I could spot one. Unfortunately I got taken.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?
  • 4.0 out of 5
    June 10, 2018

    Just purchased a used vehicle, happy with price, followed Carfax, whole process was done within one hour, negotiating process was smooth for me, my 5 year... old son went with me and he had fun too, now let's see how the vehicle drives.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 7, 2018

    Since 2010 I have bought four (4) vehicles from Towne Auto Brokers. I had an issue with a Jeep in 2011, took it to the lot and ask if it was covered under... the warranty and it wasn't. They still ordered the part and repaired it and I paid only 50%. It was only a EGR sensor but the service was great and I got a great deal on the Jeep Cherokee , Titan, Ram, and Charger.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    April 23, 2018

    Buying was easy. After buying, I felt no one cared when I voiced concerns about issues I found prior to purchasing and signing the contract and said would... be resolved or at least looked at before I drove off the lot. When I mentioned the issue again when handed the keys, I was told "well it is a used vehicle". This made me feel concerned. I was told I'd be sent a piece that they said their mechanics thought might be the issue but I haven't hear back. The older gentleman who helped me prior to the purchase and owner seemed helpful though.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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