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I took my 2016 Ford 150 for it's regular oil change service. It took them two hours to do an oil change! I asked the service advisor why it took so long.... He looked at the bill, shrugged his shoulders and told me to pay at the window. I can drive to Uftring Ford, get an oil change and car wash and be back in Pekin in less time than Velde can change the oil. I won't be back. The service advisor made sure that I would never be back.
Mr. Bobbitt, first, we apologize for your less than satisfactory service visit with us. I know you said not to bother in reaching out? but we truly c...are and cannot ignore your email and/or rectify the way it was handled among our team. I emailed you as well and? your two visits to our dealership was in March 2019 and May of 2018. When we look at the clock time on the tickets, we are not seeing the referenced visit in your review. Can you give us any more information as we attempt to rectify this situation? Thank you. Velde Service Management.
Horrible dealership!! Horrible lying salesman...typical. I would never ever ever refer someone to this crappy excuse for a car lot. Screwed us over and... they knew it as soon as we looked at the piece of crap we ended up buying from them. Pushed for us to buy and we were dumb enough to believe their lies. I have a big ford driving family and I’ll make sure I tell everyone I know not to go here as I’ve already been doing. Nobody I’ve talked to can believe how screwed over we were. Have a big yard ornament escape that needs a whole new motor. Haven’t been able to drive it one day since buying it! DON’T WASTE YOUR MONEY HERE!! BUYER BEWARE!!
My first visit to Velde Pekin il. Just needed help programming a new remote start fob. Was hoping it would be complimentary. Perhaps a service to hopefully... develop a relationship and secure a future purchase possibility. Charged me nearly $70. Won't be going back.
Steve Yerbie took care of my husband and I and was very considerate and went above and beyond to help us!
Rich Walker was my salesman and he truly went above and beyond to get me into a new (to me) car as mine was getting worn down!! Very nice dealership! Very... nice people who just want to help you and to help get you what you are looking for in a vehicle!! I love my new car!! Will NEVER go to any other dealer!!!
I recently helped my son buy a truck from Velde Ford in Pekin Illinois. I talked to Vern in sales before my 4 1/2 hour drive to look at the used F-150.... When I arrived, they had the truck ready so I could personally inspect it. Very polite staff. Well worth the drive. Thank you.
I've been doing business at Velde Ford for years and have always had excellent service, quality parts, and fantastic vehicles. The sales and service staff... are knowledgeable, courteous, and go out of their way to accommodate customers. Chris Cochran was fantastic to deal with- I will be recommending Velde Ford to our colleges, friends and family.
I am very pleased and satisfied with the customer service and repairs that my truck received.I would like to personally Thank Luke Hudson Service Manager... as well as my Sales Specialist Mike Closen Thank you guys for a pleasant experience. Helen B.
Will never deal with them again. bought a mercury cougar for stepson. Overheated so they did replace thermostat but failed to mention bad head gasket.... Wanted us to trade for another car that needed work and was $1200 more.then they tell us we can't make payments
Our experience at Velde was extremely pleasant. I have purchased many cars over the years and this was one of the best experiences I have had. Mike Brenkman... was very easy to work with and has the experience and knowledge to help you through the process. We were treated fairly and I will definately be back to see Mike the next time we are in the market for a new vehicle.