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Reviews

4.7
Average based on 87 reviews
  • Excellant Service

    Purchased used Honda Pilot from private owner. Carmack takes very good care of me and my car. They provide service as if I Purchased my car from t...

    Dealer Response

    Thank you for patronage!


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    Purchased used Honda Pilot from private owner. Carmack takes very good care of me and my car. They provide service as if I Purchased my car from them. the service managers are honest and easy to work with. The estimates are spot on. Repairs for me have usually taken less time than estimated. Costs are much more affordable than the Honda dealer nearer to me. PC12312011

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thank you for patronage!


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  • Buyer Be Ware

    We purchased a used top of the line vehicle from Carmack in August of 2011... Shortly after we found out the spare had a huge slash in it as it wa...

    Dealer Response

    This does sound frustrating; as the General Manager I want all our customers to be 100% happy! Please feel free to contact me at 800-369-6803 or a...


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    We purchased a used top of the line vehicle from Carmack in August of 2011... Shortly after we found out the spare had a huge slash in it as it was laying face down in the storage area... No response from them... Less than a month later the Transmission starting slipping... It was sorry about your bad luck... Yesterday we found out why! ... In getting ready to trade at a reputable dealer in Lafayette Indiana they ran a carfax on our trade in and Guess What! The odometer had been replaced and Was Not Actual Mileage... It had been Wrecked in 2003 and Rolled in 2011 and found that the support was Deemed Unsafe! Also we were Not the second owners, but the third! I thought all this was illegal and I guess I'll find out when we contact the State... Just Beware before you buy!

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    This does sound frustrating; as the General Manager I want all our customers to be 100% happy! Please feel free to contact me at 800-369-6803 or at jt@carmackcars.com.


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  • Disappointed in horrible treatment

    This place has gone down hill! I have purchased 3 prior vehicles from Carmack. I was always pleased with the non-pressure sales staff, and I had h...


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    This place has gone down hill! I have purchased 3 prior vehicles from Carmack. I was always pleased with the non-pressure sales staff, and I had hoped to continue to do business. I went to Carmack on N. Vermilion earlier in the week to inquire about a car. I could not find a saleperson. As I was about to leave, someone finally asked if I could be helped. I told him the vehicle I was interested in. He said "nope, it's been sold". I thanked him and left. I went back today to look at another vehicle. THe vehicle that I looked at was dirty and smelled strongly of smoke. I test drove another vehicle, which also had an odor about it. I had brought my own financing and we sat down to discuss the cars. First of all, the sales man was pushy and didn't seem to know his stock. It's a shame when I was able to tell HIM more about the vehicle! I had pointed out that I had looked at a similar vehicle that was a year newer, with 20,000 fewer miles at it was the same price at another dealership. The salesman had to keep going and talking to the business manager. The price was non negiotiable. They also insisted on taking my personal information fo a credit check. I said no because I had my own financing (and a check from the finance company in hand). The finance manager informed me that I would not be driving away in a vehicle form the lot until they ran a credit check and collected my other information. He already had a conversation with me in the middle of the showroom floor claiming he already knew my credit score was --- (and proceded to announce it to the showroom) So much for privacy!!! I left immediately. I will not be purchasing a 4th vehicle from this dealership and I am strongly encouraging friends and family to avoid this place at all costs. 2 of the 3 previous sales people that had helped me were not there anymore. The new staff they have are a joke! I'm not exactly sure what is going on at Carmack, but I am highly disappointed. Like I previously said, there will be no future car purchases from me!

    Shopped for a new car
    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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