Prime Volkswagen

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
125 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 31, 2020

    Thanks for fitting us in with the short notice. As always, Colton is very accommodating. We really appreciate all of your help and quality service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Rebecca, thank you for the review! It was our pleasure to assist you here at Prime Volkswagen - Saco, and we will certainly let Colton know that you a...ppreciate his help. We look forward to your next visit!

  • 2.0 out of 5
    January 27, 2020

    I originally contacted PrimeVW in regards to a 2018 VW GTi S they were selling which I drove a grand total of 520 miles round trip to buy. Upon getting... the vehicle home and doing some research I find that this was sold with a VOIDED warranty as it had been flash tuned and brought back to stock before it was sold. This was not their doing so I cannot fault them for it. They offered a refund or a huge discount on a new car. They offered me a 2019 GTI SE for $5600 under sticker which I thought was amazing. I thought these guys really felt bad and were doing me a huge favor to make up for it. So, I make the same 520 mile round trip drive to bring the other car back and pick up the new vehicle. This was more than I wanted to spend as it was $3300 more than the previous one but due to this awesome deal (or so I thought) how could I pass it up?. After purchasing it I join some social media groups and browse the forums only to start regretting my purchase nearly instantly. I find complaint after complaint of leaking sunroofs, clutches that can't handle stock power and are being replaced in the first 8000 miles on the regular which VW doesn't cover under warranty due to it being a wear and tear item among other issues. Now, this is not the dealers fault but I decided I wanted this vehicle gone. It had a little over 200 miles on it when I got it at the dealer and now is sitting at 1200 miles. I then contact about 9 dealers and other places that buy cars. NONE of them will offer me more than $22,500 for this $34,000 car. I have a dealer showing me all of these used SE's with 100-300 miles on the odometer being dumped at $25k and new ones being sold for $27,000. $1,300 LESS than what I paid thinking I was getting this amazing deal. When in fact I was paying more than other dealers are dumping these junk vehicles for. So now I have driven over 1000 miles and spent almost $30,000 for a car that has somehow lost over a third of its value in under 2 weeks. I understand depreciation but this is absolutely INSANE. So in the end, the dealer made me feel like they were genuinely sorry about all the issues when they really couldn't have cared less and I am sure were happy as xxxx that they got a car off their lot that has sat there for nearly a year and I am the stupid fool that fell for their BS. I should have just taken the refund.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • June 4, 2012

    I just bought a Jetta SportWagen from Prime VW from Joe and he not only went the extra distance to get me what I wanted, but kept me informed even on his... day's off.. He kept the deal honest and clear. It was the most pleasant car buying experience I have had. A+++ all around, from Joe, Sales Manager Rich, and Finance guy Steve. Great dealership..

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 5, 2018

    The staff is so friendly and knows cars. From the maintenance to the check in desk, I always have a pleasent visit to Prime VW in Saco. If I have any questions,... the service manager Justin always has an answer as well as some options on how I want to go about doing what I want to do. Matt at the front desk is also super knowledgeable and makes check in, phone calls and understanding what's going on, a breeze.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Luke, what a great review of our Service Team. Thank you for being a loyal customer of Prime Volkswagen. We look forward to taking good care of you du...ring your next visit.

  • 5.0 out of 5
    September 30, 2018

    Everyone at prime auto was great with my purchase of my new jetta. I love it the team there was great...I would recommend anyone looking for a new car... to go see the team at prime auto

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We couldn't ask for higher praise than to hear that you'll recommend us to your friends. Thanks for choosing Prime Volkswagen - Saco to purchase your... new Jetta!

  • 5.0 out of 5
    April 21, 2018

    Without a doubt, Suzanne over at Prime Volkswagen has got to be the most fun, honest and patient sales person I have ever worked with. I kept going back... and forth looking at cars, not really knowing where I was going or what I wanted. Suzanne listened to me! I was shocked when she took the time to find out how I drive and what I really needed in a car. I know that there are a lot of car sales people out there who only care about selling the most expensive car they have and don’t really care that much about us the customer, but Suzanne cared about me, cared about what I needed. This review isn’t really about the dealership as all dealerships are the same. This is really about my saleswoman and she was awesome. I have a new beetle and a new friend! Thank you so much for your time and patients with me Suzanne.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 5, 2018

    Went looking for a vehicle and were fortunate to find Joe Caiazzo as a salesman who guided us into a perfect fit, the 2018 Tiguan. Knowledgeable,friendly... and accommodating, as well as straight shooting we are happy with the deal we ended up with. We were in and out of Kevin, the finance manager's office in less than 20 minutes. It was well worth the trip down to Saco to enjoy this experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 17, 2018

    Appreciated the matter-of-fact sales and service format this dealer uses. Management, sales and financing we're all very professional. This was my second... purchase with Prime VW.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 17, 2018

    I’ve been a Prime VW fan for the past decade! Always treated with respect and kindness- from service to sales. I’ve bought 2 cars with them, and kept... up a very tired Passat through them before the purchases. I LOVE that the faces in Service have remained consistent!! That means I feel ‘at home’, and it’s always a pleasure to visit. Little touches, are the big thing. I’m remembered, called by name. It’s an unexpected car wash after an oil change. And it’s the big things: for me, use of a loaner when it’s a longer service appointment allows me to get to my job in NH without a massive disruption. though I don’t have brothers- and I’m pretty sure I’m older than they are- I feel like I’m being looked out for. They’re like my brothers. And that’s pretty cool.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 9, 2018

    Savannah was great to work with! We’ll be back when we need to buy another vehicle. Would recommend dealing with Savannah and Zachary! They were both... helpful.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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