Reviews

4.9 out of 5 4.9
123 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 5, 2018

    The staff is so friendly and knows cars. From the maintenance to the check in desk, I always have a pleasent visit to Prime VW in Saco. If I have any questions,... the service manager Justin always has an answer as well as some options on how I want to go about doing what I want to do. Matt at the front desk is also super knowledgeable and makes check in, phone calls and understanding what's going on, a breeze.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Luke, what a great review of our Service Team. Thank you for being a loyal customer of Prime Volkswagen. We look forward to taking good care of you du...ring your next visit.

  • 5.0 out of 5
    September 30, 2018

    Everyone at prime auto was great with my purchase of my new jetta. I love it the team there was great...I would recommend anyone looking for a new car... to go see the team at prime auto

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    Shopped for a new car
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    Dealer Response

    We couldn't ask for higher praise than to hear that you'll recommend us to your friends. Thanks for choosing Prime Volkswagen - Saco to pur...chase your new Jetta!

  • 5.0 out of 5
    April 21, 2018

    Without a doubt, Suzanne over at Prime Volkswagen has got to be the most fun, honest and patient sales person I have ever worked with. I kept going back... and forth looking at cars, not really knowing where I was going or what I wanted. Suzanne listened to me! I was shocked when she took the time to find out how I drive and what I really needed in a car. I know that there are a lot of car sales people out there who only care about selling the most expensive car they have and don’t really care that much about us the customer, but Suzanne cared about me, cared about what I needed. This review isn’t really about the dealership as all dealerships are the same. This is really about my saleswoman and she was awesome. I have a new beetle and a new friend! Thank you so much for your time and patients with me Suzanne.

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  • 5.0 out of 5
    April 5, 2018

    Went looking for a vehicle and were fortunate to find Joe Caiazzo as a salesman who guided us into a perfect fit, the 2018 Tiguan. Knowledgeable,friendly... and accommodating, as well as straight shooting we are happy with the deal we ended up with. We were in and out of Kevin, the finance manager's office in less than 20 minutes. It was well worth the trip down to Saco to enjoy this experience.

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  • 5.0 out of 5
    March 17, 2018

    Appreciated the matter-of-fact sales and service format this dealer uses. Management, sales and financing we're all very professional. This was my second... purchase with Prime VW.

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  • 5.0 out of 5
    March 17, 2018

    I’ve been a Prime VW fan for the past decade! Always treated with respect and kindness- from service to sales. I’ve bought 2 cars with them, and kept... up a very tired Passat through them before the purchases. I LOVE that the faces in Service have remained consistent!! That means I feel ‘at home’, and it’s always a pleasure to visit. Little touches, are the big thing. I’m remembered, called by name. It’s an unexpected car wash after an oil change. And it’s the big things: for me, use of a loaner when it’s a longer service appointment allows me to get to my job in NH without a massive disruption. though I don’t have brothers- and I’m pretty sure I’m older than they are- I feel like I’m being looked out for. They’re like my brothers. And that’s pretty cool.

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  • 5.0 out of 5
    March 9, 2018

    Savannah was great to work with! We’ll be back when we need to buy another vehicle. Would recommend dealing with Savannah and Zachary! They were both... helpful.

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  • 5.0 out of 5
    March 6, 2018

    I had only 45 minutes to spare in a Saturday. We were in and out with super friendly and fast service from Lily. Best car buying experience other!

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  • 5.0 out of 5
    January 2, 2018

    Savannah King provided a superb level of service when we bought our new VW GTI. She knows VW cars and all their features - it's rare that sales people... actually know their product - but she certainly does! She was very pleasant and provided all the information we needed to make an informed choice on which car to purchase. Buying process went very smoothly and negotiations were straightforward. The best new car buying experience I've ever had!

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  • 5.0 out of 5
    October 17, 2017

    Very pleased with the professionalism and timely manner in which the process was handled

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