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My sales man Elijah was terrible. No personal attention at all. Often times I sat there while he was with another Customer even though I was there prior... to buy a car. A week later the battery died in my 2011 Chevy Avalanche. Attempted to call Mr. Davis in regards to it and never got a response as to possible reimbursement. Do not recommend Elijah Finance manager John was unprofessional as in when we're switching to different finance rates he never informed me that they went up at certain points during the process. His only response was.. "well it's done now". Cars itself are fine. Theses two are highly not recommended.
John made the buying experience as painless as possible and quick. Everything was ready for me when I arrived, all I had to do was sign papers. I love... my new Ford Edge!
The service and staff are outstanding. I would even consider stopping by just to have coffee with them to chat and catch up on Ford technology for future... purchases.
Thanks Kenneth! We would love to chat technology-as it is always changing and Ford has some pretty great features! Thanks for the great review!
Service department was easy to access and the staff was helpful and friendly. The service department communicated very well with details. When work would... start, assessment of problem, estimated cost to fix and when the vehicle would be ready.
Brad Coleman is outstanding. This is the second vehicle I have bought from him. I'm sure it won't be the last. Also, Paul Levin made the rest of the... purchase great.
Jason Carr made the buying experience pleasurable. Very patient, quick to respond via text/email (I was an out of state customer), and knowledgable. ... Great!
Friendly counter people. Made the appointment and then performed the work. Had to first determine what was wrong from description of noise. Excellent job... figuring out and then repairing.
A notation on the service report said rodent signs noticed. Nothing was said to me when I paid for the service. When the hood was raised after reaching... home following oil change, mouse bedding was found in plain site! No attempt had been made to clear off mouse bedding. The fluid in windshield washer was empty because mouse had chewed through it. Frayed wires could easily be seen. The car was not completely checked out after service was done. I had to have the car towed to a dealer because I was afraid of a spark or something causing a fire under the hood. I am 75 years old and didn't feel safe in the car.
Everyone from the AutoPlaza family is amazing to deal with truly. Nick, Andrew and Pam always go above and beyond for all my service needs. Hands down... the best service department I've dealt with.
I purchased a premium service plan for well over $3000. I have had to argue almost every time I've been in for service to get them to top off my DEF tank.... Every time I have come in for oil change I ask them to fill my DEF. Every time I have been told it is not included. For the most part they have looked it up and came back and told me I'm right and it is included. On this most recent time, again I was told it was not included, even after I showed the service department the brochure that clearly states that DEF is included. I spoke to Paul, the floor manager, and he got it straightened out. I'm not sure if the problem is the dealer or Ford itself. What I'm worried about is that I will not get my money's worth out of my plan because I have to fight to get items covered that I have paid for. If the problem is Ford, then Ford needs to clear this up with its maintenance departments.