Gill Auto Group Madera

Great experience overall with Gill Auto Group. The team was professional, helpful, and made the buying process smooth from start to finish. They had a great selection of vehicles, and I’m loving my 2021 Hellcat. I also appreciate that they followed through after the sale by helping resolve an issue quickly and professionally. They shipped out a new OEM rim, covered the installation cost, and kept communication respectful throughout the process. That level of customer service definitely stands out. Would recommend checking them out if you’re looking for a quality vehicle and a dealership that takes care of its customers.

★★★★☆ My grandmother recently purchased a vehicle from Gill Auto Group and we had a really good experience overall. The staff was patient, professional, and made the process easy for us, especially being an out-of-state purchase. What stood out most was that they stayed true to their word after the sale. When we ran into an issue with a rim, they helped resolve it by sending a replacement and assisting with the installation costs. That type of customer service and accountability goes a long way. Definitely appreciate the communication and support throughout the process. Would recommend them to anyone looking for a dealership that stands behind their customers.

Billy was amazing! Super friendly, respectful and 1000% honest. I am a Senior Manager for a top sales company and I normally play the dunce when I shop but I do my own thorough research and Billy was completely honest, exactly what I look for when I hire. That said the dealer was very clean and had a great variety of vehicles.

Had a great experience interacting with Billy Thao buying my 25 gmc deanli 2500hd and making the deal go through.

David Rodriguez will waste your time, save yourself the headache and stay away from Gil’s. It’s by far the worst dealership I’ve ever experienced, very unprofessional!!!

worse customer service ever. When asking for a call back no one returns my calls. It's been 3 weeks and I'm still waiting for a call back.

incomplete work on first service as agreed over the phone with Maria Maciel Tony Tornero

Horrible customer service!! My car was damaged there after taking it to swap out the battery. I dropped it off 8am and returned at 12pm as the suggested finish time. I noticed my batter was removed, but the peeson who removed it dragged it across my bumper because it was too heavy, causing scratches all down the bumper. The service manager Louis was very rude and condescending when talking about the damage. Now its 5pm and my car still isnt ready. They finally finished but did not update uConnect service which throws codes once battery is disconnected. Now I have to take it to another dealership to finish their job. Very disappointed at such Horrible service. Dont go to Madera Dodge, drive the extra distance its worth your sanity.

We purchased a car from Micheal in August. The salesman told us it was great car, and only two owners. 4 days after getting the vehicle the check engine came on, and it’s come on 3 other times since then in 3 months. Only once was it covered under the warranty. Not to mention the way they treated us with absolute disrespect when putting down almost half the price of the car. At most dealerships they are happy to have your business. Then they tried cancelling our sale after we put the down payment because someone else wanted the vehicle. We should have let them!!

The service department is the worst I’ve ever been to. Mike Dusan tries to stick me with a service fee every time I go in despite paying for the warranty. After a little back in forth he always says “oh there it is” like he didn’t see it. Now they want $250 just to run a diagnostic on why I can’t turn of my park sense (though they sold it to me this way). The sales department also lied to me about the Jeep being 4x4 though it is not.