Dallas Autos Direct

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 9:00 AM - 4:00 PM

Dallas Autos Direct Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

9:00 AM - 6:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2013

We are a full service dealership. We offer Sales and Service for all makes and models. You can own any vehicle on our we

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bsite with affordable upkeep just by bringing it back in to our state of the art service center. We offer trade ins, warranties, and financing for all situations. Come see us today and drive away in that car you never knew you could afford.

"Discount pricing available to public! Delivery available nationwide! Trade-ins accepted!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
313 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 30, 2020

    Found a Mercedes GL350 online at Dallas Autos Direct. Was Pre-Approved by 2 finance companies before I went to test drive.. Sam made a copy of my Drivers... License and sent me and my wife on a test drive.. Fell in love with the car, was ready to buy... I took my Pre-Approved offer in and JB (Hakem) looked at my interest rate and said oh no you can do better. He picked up the phone and made 2 phone calls, then he printed out a paper and told me to go .5 miles down the road to InTouch Credit Union and see Stella she will take care of me... Long story short I was ready to pay 550.00 a month for this vehicle, after the small detour I am now paying 350.00 a month with 1/4 of the interest rate.. So I am ready to give Dallas Autos Direct a 10 Star Review, however my wife is like no, not till be get the vehicle checked out.. So yesterday I took it to Park Place Mercedes for a B1 Service and check out.. Well of course after a 650.00 oil and filter change (it is a diesel) we pick it up today.. The service adviser tells me we have a real nice GL and we have nothing to worry about driving this cross country as we had asked him about.. Dallas Autos Direct will be my first call when I am looking for my next vehicle..

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    July 26, 2020

    Short story: I came in to look at a used car and got directed to another one. I later find out the one I came in to see had hail damage (which was not... disclosed on the Cars.com listing). They also give you the hard sell. Long story: I was buying a car for my daughter before she went off to college. We came in to look at a 2008 Honda CR-V. We were looking at a couple of different cars yesterday and I couldn't remember if the car was white or silver. I had called ahead to let them know the car I was interested in and to confirm it was still there. When we arrived, we were shown a white 2009 Honda CR-V. I said I thought the car was a 2008 model; they said no, it's a 2009; sometimes there is a typo with the listings. Cool, I thought, the car is a year newer than I thought. We took the car for a test drive. After getting back, we were chatting with the three salesmen and one of them really starts giving us the hard sell, especially after I told him we had one more car to go look at. He insinuates that the car may not be there if I decide to come back. We go to another dealership and look at another car, which we quickly rule out. So, we head back to buy the CR-V from these guys. While we are signing the papers, I see the odometer statement. The car I'm in the process of buying has 135k miles. The one I came in to see had 81k. I start to freak out. Now, mind you, I should have checked the odometer. And I could have walked away from the deal right then. That's on me. But these guys knew their inventory very well, as they had earlier told us about a couple of other vehicles, citing the year, make, model, and miles from memory. I stop just short of giving them the check (I was paying cash) and we go look at the 2008 CR-V with 81k miles. It looks terrible. It has hail damage and rust that is not shown in the pictures (I went back and double-checked the listing today). So now I have a dilemma: walk away from the vehicle that my daughter has not gotten all excited about or go ahead and purchase the one with 135k miles, even though I was looking for something under 100k. I went ahead and bought it. Only time will tell whether this was a wise decision. But I think these guys are your typical car salesmen, they tell you whatever they want to get the sale.

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    4.0 out of 5
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    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • July 4, 2019

    Bought my Infiniti from Dallas Autos Direct and the process was fast and easy. The finance manager was also great to work with and Cesar was pleasant.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Adrienne for the positive feedback, let us know if we can assist you any further.

  • 5.0 out of 5
    July 19, 2020

    You will not find a better dealer for the price, selection, and service. Found the car I love at an unbelievable price; and in a very short period of time,... I was driving it home. If you are in the market for a car or just looking, I highly recommend you give them a call. Stop looking for a dealership you found the perfect one. Thank me later.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 15, 2020

    Highly recommended Hakem (dj) the general sales manager was very helpful helping me Purchasing my dream car . I was so happy when he told me you’re approved... . If you want to buy a car go to D A D . They are the best

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new vehicle, Anthony! We are so glad that we had the opportunity to work with you, and that our team could make this a top-not...ch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

  • 5.0 out of 5
    February 1, 2020

    I was looking to purchase a used vehicle when I came in. I was helped be young lady named Kaity. She was very professional and was able to give me all... the information that I needed. So nice to come in contact with such a respectful young person.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    January 31, 2020

    I gave a review regarding my experiences and in exchange, I was offered a free oil change. This was in 2017. I have tried scheduling to no avail. I was... texting a guy who wanted me to send him proof which I did. Still no answer! I scheduled an appointment for the oil change online and they keep spam emailing me about purchasing a car instead of scheduling my oil change. I went to the dealership and still nothing... while my car buying experience was good, I found this to be very dishonest. I got emails from Makenzi Sealy, Nael Othman

    1.0 out of 5
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    5.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear customer, Thanks for your review. We value all feedback would from our customers and we love to hear more about your experience, so that we can u...se your valuable feedback to deliver a better experience next time. Please reach out to our General Manager Lou. Again, thank you for taking the time to review our business!Best Regards,Administration

  • 1.0 out of 5
    December 3, 2019

    review of this dealership to a negative one. I purchased a Toyota at this dealership on November 20, 2019. On the same day, I brought the car back (the... evening of) because I thought something may be wrong with the battery. I had to leave the car overnight for evaluation (using Uber to get back and forth from home). The next morning I returned and was reassured that all was OK. In addition, I was told they wouldn't take the car back. Everyone involved at this dealership knew I was planning a long drive to Phoenix after going to Austin first. The car never made it to Austin... It's sitting in Salado... I haven't even owned this car two weeks! Not only does the car have battery issues, but also transmission and likely gasket issues. The cost to repair at or near the cost of the car. I have repeatedly tried to reach the dealership. They keep responding via FaceBook Messenger that someone will call me. I am still waiting! In addition, the dealership is screening my calls. I am happy to remove this negative review if this dealership does the right thing. I have provided them with the name and number of the mechanic in Salado. They could call and pay for the repairs and get me back on the road again. In addition, dealership staff can call me to make other arrangements. This posting is attempt to get the dealership to take this situation seriously and make things right. In addition, to warn potential customers. If the dealership makes me "whole", either by paying for car repairs or taking the car back, I am happy to provide a positive progress report.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    8 people out of 8 found this review helpful. Did you?
  • 1.0 out of 5
    October 14, 2019

    Monday October 14th 2019 Found a Lexus on their website we wanted. Called and got info about the vehicle on Friday told them we'd be there Saturday to... test drive vehicle with intentions of purchasing it. Saturday we drive 2 hours to the dealership to find not only are we unable to test drive the car because it wont stay started but the vehicle has lots of hail damage that wasn't showed in their pictures of the vehicle on their website. The vehicle wasnt worth their asking price with all the hail damage. They claimed car needed new battery (which was a 5 month old battery). They also said they would get a new battery. We offered a new $ amount due to the hail damage they excepted. We scheduled to pick up the car that following Monday and we received a message that someone recently put a deposit on the vehicle when we were already scheduled to go purchase the vehicle. I called and talked to the people at the dealership as to how can they do that when we've been in contact with them and they knew we were going to be there that day. After the dude was rude to me refusing me to speak to someone higher then him. He finally said it was a mistake that someone put a deposit on another vehicle not the one i wanted. Then proceeded to tell me the vehicle i want is as is because they lowered the price. The price was only supposed to lowered because of the hail dents. Well come to find out the car needs timing change replaced, water pump, and has a alternator issue or wiring problem. Sun roof on vehicle doesn't function. I would not recommend this dealership to anyone with the experience i have had with them.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    6 people out of 6 found this review helpful. Did you?
  • 1.0 out of 5
    August 25, 2019

    They said they would repair and replace the issues we discovered after purchase. We dropped the car off for two days. But they did not do anything. This... is truly the only issues to some extent. The misleading and lies are to be expected. It may be ignorant of me to expect them to fulfill promises after the purchase, but it was more ignorant of them to have my wife drop off her car for two days only to pick it up in the same condition.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    5 people out of 6 found this review helpful. Did you?
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