McDermott Lexus

4.8
(391 reviews)

Reviews

4.8
(391 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Dear Anthony, My husband and I want to thank you for

Dear Anthony, My husband and I want to thank you for the excellent professional experience we enjoyed with you recently at the McDermott dealership. We are snowbirds and Lucille gave up her lease last November, so we were in need for a car to buy this time. We had viewed car dealer lots and looked on line and decided to explore the Lexus nx350. We called from Florida and spoke with you about our needs and you informed us that you would have a car we would like that was being readied for June 1, our desired time frame. And, “spot on” you did deliver to us the best car that fit our needs perfectly. You really listened. We made a refundable deposit with you from afar and upon our return the lovely auto was there and ready for us to drive off with two days after our first meeting with you. It was an exceptionally excellent experience; that’s three “e’s” which is A+ in our academic professions. Lucille loves her car and you have been superb by meeting with her to review all the car functions and answer her questions. By the way, Crystal and Ryan were also very professional and helpful in their respective areas of finance and technology. So, what more can be said? Thank you, sincerely, Lucille and Ed Murray for the May 25, 2022 Lexus purchase

Dealer response

Lucille and Ed, thank you so much for this extremely kind feedback for our team. We are so grateful to hear that you had an exceptionally excellent experience with us and that Lucille's new car is "spot on" for her! We hope you continue to enjoy your new vehicle. Take care!

5.0

I had a great experience purchasing my Lexus NX350h

I had a great experience purchasing my Lexus NX350h because of Anthony Faustini. He was incredibly helpful throughout the process. I definitely recommend this dealership! Especially if it’s your first time purchasing a Lexus.

Dealer response

Thank you, Tatiana, for the wonderful review of David McDermott Lexus of New Haven. We appreciate you taking the time to leave your feedback and we look forward to seeing you again soon!

5.0

Great experience with John in sales from Lexus!!!!

John P was the best. Super down to earth. Able to hold conversation very well and very easy to deal with. Jack in finance was great and patient. 10/10 would buy again from John. Even if he is at Lexus i would still go back for anything at MCDermott

5.0

I had great experience buying my new Lexus RX350. I went...

I had great experience buying my new Lexus RX350. I went to another dealership and was treated poorly but was treated as a valued customer at McDermott. My salesman, Rob put me at ease. Love my new vehicle.

Dealer response

We are delighted we could serve you so well! Thank you so much for your kind words and insight. Take care and stay safe!

5.0

Great honest and accurate service. Vehicle was serviced...

Great honest and accurate service. Vehicle was serviced and ready on time. The service representative was friendly and efficient

Dealer response

Thanks a bunch for this awesome feedback! It's great to know that you had such an amazing experience with our team. Take care and stay safe :)

5.0

Excellent sales experience to say the least from...

Excellent sales experience to say the least from beginning to end!! Tony Z. was friendly, easy going, not overbearing, accommodating and a pleasure to deal with from beginning to end. Crystal was pleasant, organized and detailed in her closing of the transaction. She was informative in answering a few questions regarding the deal itself as well as regarding her dogs.

Dealer response

Hi there! Thank you so much for your kind review of our team. We are so glad to know that we were able to provide you with 5-star service. Take care and stay safe!

5.0

Yearly oil change on my Vette. Johnny the Corvette pro...

Yearly oil change on my Vette. Johnny the Corvette pro was great because he called me over to show me a couple things and to go over things. For someone invested in their toy car, it's a great experience.

Dealer response

Hi there! Thanks a bunch for your kind words. We are so glad to know that you were completely satisfied with our service. See you next time!

4.0

Everything went well except for the price of my oil...

Everything went well except for the price of my oil change. Price went from $70 last time to $117. I will shop around next time. Fox News in the customer area is obnoxious.

Dealer response

Hi there! We appreciate your feedback and insight and hope to see you again next time. Until then, take care!

1.0

Service department is a bunch of clowns. My car needed a...

Service department is a bunch of clowns. My car needed a software update in order to work with the Lexus app. I scheduled an appointment at McDermott for 2 weeks out, took a vacation day, and brought my car down at 11am. Around 3:30 I called to get an ETA, they told me it would be ready by 5. When I showed up at 5, the guy at the desk was like "Didn't anyone call to tell you it won't be ready today? We need a part." They had 2 weeks to order whatever they needed. They had opportunities before I came down, when I called for an ETA, or at really any point during the day to tell me it wouldn't be done. They offered to let me keep the loaaner for the weekend, I chose instead to collect my car and take it to a competent service department.

Dealer response

Our team wants to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our clients we hope you will give us an opportunity to discuss your concerns further with you. You can reach out to us at (203) 466-9999. We hope to find a solution promptly.

Consumer response

If you're not going to offer me a check to compensate me for the PTO day I wasted I don't think we have much to say to each other.

5.0

Like there service. Very professional but a little...

Like there service. Very professional but a little expensive. Driver who brought me to work and picked me up is the best

Dealer response

Thanks for your kind review!

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