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Rob Semack was my Sales person for the 2 times I have leased from lexus. My first was an ES 350, beautiful vehicle, loved it. My newest is a Lexus NX 300,... an SUV. I love this vehicle . Feel safe, have room for carrying stuff, golf clubs, etc. Rob knew what I needed and found all my needs in a beautiful car, size, color, and all extras. Best guy and best dealership to work with. Thanks, Rob and Mc Dermott
Hi Anthony! Thank you so much for my new Lexus! I am in love with my car! I am so grateful for the most outstanding service you provided! Definitely incomparable... to anything else I’ve experienced. You went above and beyond to make me feel comfortable and assured that you are giving me the best car I will find. You were so reliable, would respond to my text in a mere second, and stayed after hours to inspect the car yourself! Sure enough you won my trust and drove almost 2 hours to get my car and it was totally worth it! I am beyond ecstatic! Your customer service is impeccable! Thank you again you are the best! Best wishes, MJ
We have not bought a vehicle yet, but if we do, we would strongly consider McDermott Lexus and all because of their internet department. The Internet sales... manager understands what customer service is. Chris answered every question we had and then some. His ability to assist and recommend timely is a great asset to any potential consumer. We appreciated the honest, integrity and professionalism he displayed toward us which can be described in two words- very impressive.
Thank you for the kind words. We at McDermott Lexus pride ourselves on customer satisfaction. We are glad you had a great experience and hope you stil...l consider purchasing a vehicle with us!
I love my new Lexus! Marty was an excellent salesman and went above and beyond to ensure we were happy! He found the exact color combination and options... that I had my heart set on. He even drove a GX 460 to my home in Clinton to be sure it would fit in my garage. Marty was very knowledgeable, professional and fun! I highly recommend McDermott Lexus for your next purchase and be sure to ask for Marty.
Special thank you to Anthony Faustini for making it possible.
I specifically went to McDermott upon receiving an offer from the Service VP, Greg Howell, for a free oil change. Mr. Howell was a tremendous help to... me when he was at Lexus of Westport. I have had an ongoing problem and trusted that he would solve the issue. He did and I will continue to service my Lexus with McDermott as long as he is there. I have said previously that he should be EMPLOYEE OF THE YEAR and I continue that opinion.
I have purchased three new Lexus in 11 years. I comparison shopped all over the state. It was McDermott that made the first and rest of the deals happen.... Ironically is was not about the price!!!It was about the SERVICE. Some companies brag about being related..her you are made to feel as though you are related. Charles my sales rep always makes sure I am in the best position possible with no buyers remorse when I leave with my new purchase. Rena and Tanya in service are awesome. They always advise me when a problem is detected and what the best course of action is recommended and its not always about my credit card. Loaner cars are the norm when your car is being service, respect and kindness are part of the package whether your car is brand new off the lot or a preowned. I have referred friends, family and coworkers and they too have come to not only love the LEXUS brand but the level and quality of service we receive. Side note August 2015 NHFD "If you were in a lessor quality car you wouldnt be walking away from this accident!"
Best customer service. met a sales guy in the lot . I had visited many other Lexus dealers prior . Sales person was awesome and buying process was real... easy. Fours hours later I was driving my brand new Lexus GS 350 F. From sales to General sales manager and finance guy Joe. Was awesome I recommend every one please stop at McDermott Lexus and they will do whatever to beat the reasonable deal and never let the customer walk out. They all were involved. Even other sales people helped me answer my question. They all seem happy working there. PS. THIS ISNT A PAID REVIEW. like some other dealers !!! Thanks. Lexus of McDermott!!