Buyer Beware... I have had nothing but trouble from day one. I will never do business with this dealership again, and I hope I can prevent you from experiencing... the headache I had, and continue to have. I was talked into buying a car that I did not really want (I admit fault for that). I had an issue with the car the same week I bought it and was told that I would have to pay for it. After some arguing, they agreed to pay for it... One star for that. I then came to my senses and decided to sell the car back only 2 months later(less that 6k miles) and they offered me almost 5k less than what I paid... I've never seen a used car depreciate that fast... The car was in immaculate condition when I bought it, and it is in immaculate condition now. Absolutely ridiculous. Staff are sly and misleading as well...
I was in an accident on 8/17 and my vehicle was towed by Bill's Garage and I was told that Discovery would be receiving the vehicle that Monday (8/19)... to begin looking at the damage and getting an estimate ready for me. When I called that Monday they said they had it and were getting in there to take a look at the damage. When I called that Wednesday (8/21) to ask the status of the estimate I was told they were waiting on the vehicle to arrive. I then told them I was told on Monday by them that they already had it. In the end I didn't receive an estimate until that Friday (8/23). At this point a week had passed before I had an estimate. At that time we moved forward with repairs. I have had a difficult time beyond that as well. I was told it would be three weeks for the repairs. After it had been three weeks and I hadn't heard from Discovery I called the location on 9/16 to check the status. They told me they were still waiting on a couple of parts to come in. Discovery had my vehicle for the entire time of the expected repair and now I was being told they didn't have all the parts for the vehicle. I was told at that time they didn't know when the parts would be in. On Wednesday I physically came to the location and they said the parts were in and they were waiting to put it all back together and it should be ready by Friday (9/20). When I called on Friday they said it still needed to be painted and they would need to check it to see if it needed an alignment. I called then on Monday (9/24) and they said that it had now been painted and they needed to put it back together so it may be ready tomorrow but more realistically on Wednesday. Now it is Wednesday and they are saying it is expected to be finished today but they have found out they needed two additional minor pieces that should arrive today and be taken care of. I am hoping to finally get my vehicle back today but I am not sure. Discover has now had my vehicle nearly five weeks, after telling me that it should be three weeks, and that is not even accounting for the wasted week where they said they had my vehicle when in fact they didn't.. I have had a rental vehicle for five weeks and I am going on my sixth week. This whole process has been very upsetting and I feel like I have been led on with expectations for timeline that there group has not delivered on. There has no apology for the delay, only excused to the point that I am supposed to expect this as a standard practice no matter where I would have gone for repairs. I will NEVER do business with them again. Go anywhere but here!!!
We recently traded our 2015 Chevy Tahoe in and got a 2017 Buick Enclave. We absolutely love it more and more everyday. Travis helped us with our car... buying experience and he was wonderful. He had excessive knowledge about each car we were interested in. He made the whole experience a lot more fun and enjoyable. I would recommend this dealership to anyone in the market for a new or used vehicle.
Great service advisor and mechanics. Timely repair and nice waiting room
A friend of mine which is a retired diesel mechanic and knows more about cars than most went with me to look at a few trucks we saw online. We test drove... the trucks and took them to his old shop down the road and put them over the pit. We found a few issues with the truck but still wanted to buy it. When we sat down to discuss price, the sales manager and sales associate would not come down 1 penny, mocked our car knowledge, and when we were leaving said really loud "You will be back". I found a better cheaper truck elsewhere and will never shop at this dealership ever again.
Tried to buy an 18 Silverado. Car fax stated on their web site that no accidents were reported. A blind man could look at this thing and see the body filler... in the side. The general manager then says he doesn’t look at all the cars on his lot to tell is the had been wrecked. After that he tries to get me buy one and he doesn’t even realize the windshield is cracked from one side to the other.These guys are idiots.
We needed a 4X4 and had a few special circumstances that made our purchase requirements unique and were looking for someone to help us navigate through... the process. We originally went to another dealership (Modern Ford) they were not very helpful actually wouldn't even return our phone calls after our initial meeting at the dealership. They ran our credit which affected us later on and we didn't purchase with them. It was a very frustrating and disappointing experience. We then called Discovery Chevy and spoke with Charlie who was very friendly and helpful. When we got to the dealership he was with another client so we got matched up with Lexi who was great, she was down to earth and personable. Eric was our financial consultant and he really worked hard to make the deal we needed happen for us! James aka "Cornfed" was our last stop with sewing up the paperwork and signing off on it all and he made it as painless as possible. The whole crew was amazing to deal with they were extremely helpful and professional, there was another gentleman (didn't catch his name) that even helped me move my truck tool box from my trade in to my new truck! We are very happy with our new purchase and couldn't be happier with the experience! Highly recommend this dealership!!! These guys ROCK!!! And have a customer for life with me and my family I will recommend them to all of my friends and business associates!!!
The guys at Discovery were friendly and knowledgeable. The buying process was easy and straight forward. There were not any pushy sales man I was allowed... to make up my own mind if I wanted to buy a car. The Truck I went in to buy was not what I really wanted so the staff showed me an upgrade GMC that was in my budget and what I wanted. Thank you to Jordan, Joe, and Caleb for all their help.
I worked with Caleb Hulett in buying a vehicle from Discovery, and wanted to say he and the entire team was great to work with. I can’t thank them enough... for their responsiveness and professionalism throughout the buying process. I highly recommend buying from Discovery.
I bought an new chevy camaro 2018, I got a best deal. Caleb is guy helped me in getting a good price and very polite to me.