Lehman Subaru

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
13 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 3.0 out of 5
    October 7, 2019

    I have 2 Subaru Outback 2018.. I brought one to service, and I waited from 11.00 am till 4.30 pm. They should have offered me a loaner. I had to spend... over $ 1,000.00. for the repairs.

    3.0 out of 5
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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for letting us know about your recent visit to Lehman Subaru. We regret that you weren't satisfied with your experience. We hope you will gi...ve us another chance. Please call us at (305) 653-7111 so we can work towards a solution. Thank you and have a great day.

  • 5.0 out of 5
    September 30, 2019

    Awesome service from beginning to end. Very prompt, took me before my appointment. Offered ride share home and back to dealer. Fixed dings in windshield.... Fantastic, happy with everything

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Sandy, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call o...r stop by. Have an awesome day!

  • 4.0 out of 5
    September 16, 2019

    Had an awful time when purchasing A lot of miss information on the contact Over $2500 in errors that they had to fix. If I had not reviewed my contact... they would have nailed me with that over charge. NO TRANSPARENT AT ALL. SPECIALLY THE FINANCIAL GUY.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 20, 2019

    Orlando is great! I sent my daughter up with her car and they took good care of her.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Otto, thank you for your positive review of Lehman Subaru! We're glad we could be of assistance. Please let us know if there is ever anything else ...we can do!

  • 1.0 out of 5
    August 19, 2019

    Terrible experience not proper service done to my car that was taken in for a recall on a airbag sensor , and in the process they messed up the transmission... ?a very disappointing experience to top it off had the courtesy to ask us to pay the repairs they created! And kept over one month the car in the shop, refused to fix it till last week when they were advised we will call the news on them!! Sad but true ! Almost killed myself and my son wjen we pulled out of the dealership to cross unto the main 3 lane street car stoped completely in the middle horizontally got so close to being pushed around by the other cars!! This is wrong and not fair !!! ???

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for reaching out to us regarding this matter, Sebastian. We take the safety and care of our customers very seriously, and we would like to a...ddress the situation you?ve described. Please contact us at (305) 653-7111 at your convenience so we can work with you to make this right. We hope to hear from you soon.

  • 1.0 out of 5
    July 14, 2019

    First off, I scheduled an appointment for my first service and to get my car tinted. A day before, they text me to confirm my appointment (11am) but they... have me for a different time (2pm). I call them back and the receptionist makes it sound like they?re doing me a favor to ?reschedule? my appointment to 11. When I arrive for my appointment (5 mins early), they say go to the tint person first. So I get back in my car and go to get tint done. Only to find that the tint person doesn?t have me down (because the dealer never scheduled me!) So I couldn?t get my tint done that day! Then I go back to get my car serviced and I have to wait over 10 minutes while the workers at the desk ignore me so they can talk to their friends who stopped by. The appointment itself was fine...until I get back in my car and find BLACK GREASE STAINS ON MY TAN INTERIOR, driver?s side door. My car is only 6 months old and I try to avoid getting any stains on it, only to get a permanent ?gift? from the dealer. I would recommend finding a different Subaru dealer for service. This is where I bought my car and that experience lacked also.

    1.0 out of 5
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    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you d...own. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (305) 653-7111 and we will do our best to make this better.

  • 5.0 out of 5
    June 10, 2019

    The staff at Lehman Subaru have all been very attentive and professional, from the Sales Person whom I purchased the car, to the Service Center, wether... as follow-ups, getting information, bringing the car for check-ups, and now for a collision repair at Lehman Auto World; everyone has been great!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Daniel, we're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about ...your recent visit. Take care!

  • 5.0 out of 5
    May 30, 2019

    This car has never gave me an issue. I've only needed to take my car in for routine maintenance and use road side assistance, for incidents such as a flat... tire or running out of gas. Amazing services - quick and effective, just like the process of leasing the car.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi Mariana, we're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about... your recent visit. Take care!

  • 5.0 out of 5
    May 20, 2019

    Great buying experience Did my research came up with the price after a couple days my price was excepted I bought the car

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    3.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your moms new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be o...f service to you again in the future. Best wishes, Lehman Subaru

  • 5.0 out of 5
    May 9, 2019

    Service Writer Orlando Castellon is great. Good communicator every step of the way.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your rece...nt visit. Take care!

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