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1.8
17 lifetime reviews.
  • My Experience @ Smithtown VW

    I have purchased and leased cars for many years, my most recent experience at Smithtown Volkswagen has been one of the best. My car salesman Micha...

    Dealer Response

    Thank you Catherine for you review of SmithTown VW. It was our pleasure to help you with your next car. Now we have a whole new Management team to...


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    I have purchased and leased cars for many years, my most recent experience at Smithtown Volkswagen has been one of the best. My car salesman Michael D. was not only professional, informative and polite but very personable. Michael answered all of my questions and never made me feel pressured. He went out of his way to make my experience one of the best and made me feel I made the best choice. Not many car dealerships have salesman that truly care about customer satisfaction. Although there are many dealerships near by that look appealing, don't let the look of Smithtown Volkswagen fool you. I highly recommend this car dealership and am very happy with the purchase I made.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you Catherine for you review of SmithTown VW. It was our pleasure to help you with your next car. Now we have a whole new Management team to assist and help all VW Shoppers in LI. Come and experience the new team at Smithtown VW.


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  • Bad Trade in Experience

    I purchased an expensive 2015 VW Golf TDI (Diesel), because since VW had falsified the emissions and the cars had been sitting at Smithtown VW lot...


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    I purchased an expensive 2015 VW Golf TDI (Diesel), because since VW had falsified the emissions and the cars had been sitting at Smithtown VW lot for two years. I figured that when the car was available for sale, this would be a good time to purchase a 2 year old car, that was new and at a discount. The discount of either 5K@ 0% Financing or $8.5K lease is not enough considering that the car is two years old. The end result of the difference between the lease and the financing is about 1K, if you purchase the car. I figured that since the discount is low, I could trade in my 2012 VW 4 door Golf and at least negotiate a decent value for my car, herein is my story, First Howard (Sales Consultant) utilized the salesman low ball trick of $5, at which point I said call me if you have a better offer as I walked out. The next day they called me, now the manager was involved, he looked the car over, and then we went into his office, he showed me a computer screen showing some numbers and he offered some loyalty discount, I should have walked out and left right then and there. The dollar amount shown on the screen was$7.1K for a stock 2012 VW Golf 4 door Convenience, but my car had other extras which bring the value up, the car had fog lights, side window deflectors, exterior body side moldings, rear sunshade, LED rear brake lights, door sill protectors and interior LED lighting. Now the dealer has my car listed @ $10.995K. If you have a good used car with practical extras added on, do not sell the car to Smithtown VW, rather you should sell the car privately. Be careful when dealing with the sales department.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Worst Service

    Brought my car for repair. Very unpleased my car still had the same issue days later paid my money for nothing. In return I got a nasty, rude atti...


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    Brought my car for repair. Very unpleased my car still had the same issue days later paid my money for nothing. In return I got a nasty, rude attitude from the Service manager Paul Marcelo. Never will i ever return to this location.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?

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