Welcome to Keenan Motors of Doylestown, your authorized Mercedes-Benz dealer located in the heart of Bucks County! Keena
n Motors prides itself on its 50+ year reputation for quality, service, & community involvement. Keenan Motors is a family-owned & operated business with a single mission to provide best-in-class lifetime customer service. Our reputation is built on our integrity, focusing on clear & honest communication with each customer. Our landmark, state-of-the-art facility is located in Doylestown, PA & offers a 12,500 square foot showroom, full service customer lounge, & a three-lane indoor service drive. Visit us Today!
"Family Owned and Operated for over 50 Years!"
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Troy, has shown my wife and I a new level of what car buying can be. Very honest and transparent and goes above and beyond. Definitely an asset to Keenan... Mercedes
Hi DaveCollins! Thank you for this great review! We are so glad to hear that you were happy with the customer service Troy provided throughout your pu...rchase. Thank you for your business!
One of the most important things about buying a car is enjoying the experience and knowing that your salesman has your best interests in mind. Hal has... a ton of knowledge about all cars and is able to use that knowledge to help us get the car he thinks would fit us best. It was an overall great experience buying a car from Hal. Highly recommend
Hi Jdiener99! Thank you for this great review, and for taking the time to write and share this fantastic feedback! We are delighted to hear that Hal m...ade your car-buying experience with us a great one! Thank you for your business, and for your recommendation!
From the online inquiry to the actual vehicle purchase, my salesman Evangelos Kakos made the process easy, simple and quick while giving me the best deal... in the entire area on a vehicle with the options I couldn't find on any other dealership lot. I highly recommend this dealership and my salesman to anyone looking to purchase a Mercedes Benz! Well worth the drive.
Hello Syed! Thank you for writing this great feedback about your car-buying experience with us! We are so glad to hear that Evan was able to ensure ev...erything went smoothly with your purchase, and that you were happy with our dealership overall. We truly appreciate your business, and your recommendation!
Hal did a great job finding the car we wanted in the price range we laid out and in even better condition than we could have imagined! Would definitely... work with him again!
Hi Stephaniem0918! Thank you for your review! We are so glad to hear that you were happy with the customer service Hal provided throughout your purcha...se. Thank you for your business!
We worked with Hal to purchase a preowned car for our daughter. The experience was so great that we ended up leasing a new car for my husband the next... day. Hal was efficient, responsive, thorough and accommodating with both car transactions. He treated us as well on the preowned purchase as he did with the 2019 new car. He even came to our house : 1+ hours always from the dealership to help set up features on the new car. We???re having new garage door openers installed and he has offered to come back to set those up with our cars. We cannot say enough about Hal!
Hi MjpSpp! Thank you for your review, and for taking the time to write and share this great feedback! We are delighted to hear that you were happy wit...h the customer service and sales support Hal provided, as well as your overall car-buying experience with us. Thank you for your business, and please don't hesitate to reach out if you have any questions about your new vehicles, or if there is anything we can do for you!
Replaced ignition switch great work! And fair, would recommend to anyone:-) Great service been starting everytime , no hassles gave us new Benz to drive... for two days.
Hi One bad 69 Camaro! Thank you for this great review! We are so glad to hear that you were happy with your service experience at our dealership, as w...ell as the customer service Doug, Pete and Art provided. Thank you for your business!
Wholesale Parts Manager
Mike and Troy took me through the sales process as my current lease was ending. They made the evaluation and buying process easy, professional and friendly.... After my new lease was decided the paperwork process was very quick. At delivery, Mike took the time to take me through the most important features. Service on my previous lease was easy to schedule, completed quickly and done right the first time.
Hi Brian! Thank you for your review review, and for taking the time to write and share this fantastic feedback! We are delighted to hear that you were... happy with the customer service Mike provided throughout your latest purchase, and our service department as well. Thank you for your business!
Hal was knowledgeable personable and made my experience awesome. I would highly recommend Him to everyone. I felt comfortable with him and know he will... be selling me more cars in the future
Hi Montana4! Thank you for your review, and for taking the time to write and share this fantastic feedback! We are delighted to hear that you were hap...py with the customer service and sales support Hal provided throughout your purchase. Thank you for your business, and congratulations on your new Mercedes-Benz!
Dropped 2017 S550 off @ 10am on 4/17 for A-service, Inspection, Detailing and check squeaking brakes that have been a constant since delivery of vehicle... March 2017 (despite being told already repaired). Pete Kielburger was service advisor I was assigned to although I requested any other service advisor (for reason detailed later). Pete only had A-service and Inspection scheduled. Despite my knowledge that A-service and Inspection having a multitude of overlapping tasks involved, Pete explained to me that the A-service is “like a seven page checklist”, and essentially dismissed my inquiry. Not willing to waste time debating minimal dollars, I agreed to pay for both and requested the detailing, which I scheduled the week prior, be done. I asked Pete if he inspected the car for any damage; he had not. We inspected the car together and found one small scratch on left rear wheel. Pete called 12:20 4/18 to inform that car wouldn’t be complete until 4/19 because he had to order new brake pads, and wouldn’t be detailed til 4/19. This is the second time in less than year this replacement has been completed. Be aware that Pete told me at intake that cars with low mileage get brake squeaking because the brakes get “rusty”. I reminded him that this had been an issue since delivery; no response. Pete called @ 1:54 4/19 to inform car was ready for pick up. I arrived @3pm, paid for services; told by cashier that key fob was in the car. No key fob in car; took three people to locate. I noticed on my way home that there were 25+ miles added to the odometer since drop off. Inspected car upon arriving home. Two white paint chips on hood of black car that were not there prior to service @ Keenan Mercedes. Called Pete Kielburger who told me that car was dirty upon arrival, so he wouldn’t have seen paint chips (i.e. damage was present at drop off). The hood of the black car was clean at drop off; there was everyday dirt on side panels behind wheels only. Pete stated I should bring car back so he could “make a determination”. I asked what could be done to correct, and Pete stated “paint chips could be touched up but won’t be perfect”. This is an S550 (not cheap) meticulously cared for, garage kept, one year old car, with 2850 miles. I emailed the Service Manager, Tom Haig, @ 4:42 on 4/19 explaining the situation and requesting a meeting with both him and owner, Jim Peruto. I’d had previous interaction with Tom in August 2017 when same car mysteriously had $1600+ body damage. Pete said he hadn’t checked the car for damage at drop off; couldn’t explain it. I am convinced the car was sold damaged. I reluctantly paid for repairs. The car was returned with with misaligned front bumper. I had to return it again...Fool me once. I checked the service invoice, which noted that the detailing was a “sublet”. Perhaps this explains the mileage put on the car... Where was the car taken, and who was driving it? Why does Keenan Mercedes advertise “detailing service” on their website, if vehicle is sent to a separate company, without the owner’s knowledge or consent? Glanzmann? Tom Haig replied to my email on 4/20 stating that he would inspect car, but “seriously doubted if Jim Peruto will be available”. Tom stated that he would take pics and share them with Mr. Peruto and “General Manager” (as yet unnamed), who would make “ultimate decision on how this situation will be resolved”. Tom copied Kevin Post @ Keenan Motors and Bob Glanzmann @ Keenan Mercedes on this email. Tom requested that I forward pics to 215-515-8151, a number that is “directly connected to service communication platform”. Tom promised to confirm receipt of pics. I forwarded pics to 215-515-8151 @ 2:38 on 4/21. Included in that email, I reiterated my request to speak with GM and owner. No confirmation of receipt of pics. No communication at all. I called Tom Haig @ 1:45 (in meeting, left voicemail to return call to discuss) and 6:10 (gone for day) on 4/2
Hi dmd, we are so sorry to hear that you were not satisfied with your service experience at our dealership. Tom Haig, our Service Director, has reache...d out to you and we look forward to working together towards a resolution.