[{"id":319315,"personPtyId":38393673,"firstName":"Hal","lastName":"London","titleText":"Sales and Leasing Consultant","shortBioText":"With almost 3 Decades Selling and Leasing Luxury Brands like \"Acura, BMW, Infiniti, Lexus & Mercedes-Benz\"... I can provide you with a unique perspective on what each has to offer. Come visit me at Keenan Mercedes!","emailTxt":"hlondon@keenanmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":45,"imageUrl":"https://cdn-user.dealerrater.com/images/25d1136ab299.jpg","drDealerId":17170,"industryStartDtUtc":"567993600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":41201,"personPtyId":39435909,"firstName":"Renate","lastName":"Pera","titleText":"Finance Manager","shortBioText":"Renate has been a member of the Keenan Motors family for 20 years and has over 30 years of experience. \r\n\r\nRenate is Mercedes-Benz Certified. She enjoys helping each of Keenan's customers with their unique needs, and loves their stories at delivery.","emailTxt":"rpera@keenanmercedes.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":40,"imageUrl":"https://cdn-user.dealerrater.com/images/4cf163aada3c.jpg","drDealerId":17170,"dealerEmpStartDtUtc":"799286400","industryStartDtUtc":"420595200","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":335061,"personPtyId":38392705,"firstName":"Troy","lastName":"Stevenson","titleText":"Sales Manager","shortBioText":"Troy started with Keenan Motors in October of 2015. He brings a strong background in automotive sales and management, with over 12 years of experience in the field. When he's not helping his customers, Troy enjoys soccer, golf and spending time with his family. We are thrilled to have Troy on our Keenan Motors management team!","emailTxt":"tstevenson@keenanmercedes.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/08d975caf0fe.jpg","drDealerId":17170,"dealerEmpStartDtUtc":"1443657600","industryStartDtUtc":"1064966400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":42332,"personPtyId":39435851,"firstName":"Mike","lastName":"Ventresca","titleText":"Sales and Leasing Consultant","shortBioText":"Mike joined the Keenan Motors sales team over 23 years ago. In that time he has held a variety of titles, including Sales and Pre-Owned Manager. Mike is Star Certified, has trained with Mercedes-Benz, and attended the National Auto Dealers Association's Academy. In his 36 year automotive career, Mike has earned countless awards for his performance. \r\n\r\nMike enjoys meeting people from every walk of life and building strong relationships with others. He finds teaching customers how to get the most for their money and how to use all the options they paid for extremely rewarding. He also loves the quality of our products.","emailTxt":"mventresca@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":44,"imageUrl":"https://cdn-user.dealerrater.com/images/e3ada7ca4adc.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":41195,"personPtyId":39637212,"firstName":"Pete","lastName":"Kielburger","titleText":"Assistant Service Manager","shortBioText":"Pete has been a part of the Keenan Motors family, as an Assistant Service Manager, for over 17 years. \r\n\r\nPete has over 42 years of experience, and has tons of special training. He has Parts, Service and Warranty Management, and Mechanical Repairs training. Pete has even earned the Mercedes-Benz Master Service Advisor Award.\r\n\r\nThe success of meeting a customer's needs, and their genuine appreciation for his hard work, is Pete's favorite part of working at Keenan.","emailTxt":"pkielburger@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/fd6ac3f25935.jpg","drDealerId":17170,"industryStartDtUtc":"126230400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":41696,"firstName":"Marc","lastName":"Goldsmith","titleText":"Sales and Leasing Consultant","shortBioText":"Mark has been a member of the Keenan Motors family for over 2 years. He is currently the Internet Sales Manager. \r\n\r\nWith over 7 years of experience in the retail/wholesale automobile business, an MS in Linguistic Studies, a Law Degree, fluency in Spanish, German, and Hebrew, Mark is a fantastic and well-rounded part of our team.","emailTxt":"mgoldsmith@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/91e9ff93b3dd.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":39358,"personPtyId":38385053,"firstName":"Thomas","lastName":"Haig","titleText":"Service Director","shortBioText":"Tom has been a member of the Keenan Motors family, as Service Director, for over 24 years.\r\n\r\nTom has 40 years of experience in the automotive industry, is trained as a Medical First Responder, and has been Mercedes-Benz Master Certified since 2006. He has also won the Outstanding Service Manager Award for his work. \r\n\r\nEven after decades, Tom still enjoys his job very much. He finds interacting with customers and co-workers extremely rewarding. In fact, he spends some of his free time fixing/reconditioning his own cars.","emailTxt":"thaig@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/bced1189a8e1.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":41794,"firstName":"Bob","lastName":"Johnson","titleText":"Sales and Leasing Consultant","shortBioText":"Bob has been a member of the Keenan family for over a decade and has spent a few years in both of our locations. He has over 20 years of experience, and has completed a large variety of training programs. \r\n\r\nBob's favorite part of working at Keenan Motors is the warm family atmosphere.","emailTxt":"bjohnson@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/b70ba2dd979d.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":41634,"firstName":"Erwin","lastName":"Bieber","titleText":"Sales and Leasing Consultant","shortBioText":"Erwin began his automotive sales career in 1991. Since 1994, Erwin has been certified and working with Mercedes-Benz. \r\n\r\nErwin enjoys the daily challenges of his work and meeting interesting clients.","emailTxt":"ebieber@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/1646dddacb3d.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":41791,"personPtyId":39435938,"firstName":"John","lastName":"Mikalic","titleText":"Sales and Leasing Consultant","shortBioText":"John has been a member of the Keenan Motors family, as a Sales Consultant, for over 5 years.","emailTxt":"jmikalic@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/users/smakowski/8147d778-90f0-474d-8c9c-5bca6ecb66c7.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":41194,"firstName":"Ellyn","lastName":"Levinson","titleText":"Client Care Representative","shortBioText":"Ellyn has been a member of the Keenan Motors family for over 5 years as both a Service Department Representative and a Client Care Representative. She has 6 additional years of experience with Daimlyer Chrysler Financial Services Collection/Credit department. \r\n\r\nIn addition to a BA in Journalism/Public Relations, Ellyn has received training from Mercedes-Benz and is AutoAlert Certified. \r\n\r\nEllyn loves her clients' passion for the Mercedes-Benz products. She also enjoys the diversity of clients and providing them with a positive sales and/or service experience.","emailTxt":"elevinson@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/6984a0ec0500.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":158102,"firstName":"Mark","lastName":"Turley","titleText":"Assistant Service Manager","emailTxt":"mturley@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/590eba5b04bc.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":421801,"personPtyId":38396506,"firstName":"Douglas","lastName":"Hagmayer","titleText":"Sales Manager","emailTxt":"dhagmayer@keenanmotorgroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/b25e7e84aa98.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":39359,"personPtyId":38379280,"firstName":"Steve","lastName":"Makowski","titleText":"Business Development Manager","shortBioText":"Steve has been a member of the Keenan Motors family, as Business Development Manager, for 13 years. He spent a few months as a sales consultant prior to accepting his current position. \r\n\r\nPrior to joining Keenan, Steve worked for FedEx as a Senior Customer Service Manager. \r\n\r\nSteve has achieved Master level certification in the Mercedes-Benz \"Standards of Excellence\" program. \r\n\r\nSteve enjoys assisting our clients in selecting and owning a vehicle they truly enjoy.","emailTxt":"smakowski@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/6312b7ebb82d.jpg","drDealerId":17170,"dealerEmpStartDtUtc":"1107216000","industryStartDtUtc":"1107216000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":92468,"firstName":"Art","lastName":"Botfield","titleText":"Wholesale Parts Manager","shortBioText":"Art has been a member of the Keenan Motors family for 29 years, and has over 33 years of experience. He started his career with Keenan as a Warranty Administrative Service Writer and Parts Advisor. He also has approximately 3 years of training in auto mechianics. \r\n\r\nArt has won several Parts Advisor Awards for his work, and spends much of his free time workig on muscle car restoration and race cars. \r\n\r\nArt enjoys helping shops diagnose problems and to find the correct parts the first time around.","emailTxt":"abotfield@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/0b175f6f8ec2.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":92470,"firstName":"Dave","lastName":"Jaskiewicz","titleText":"Parts Advisor","emailTxt":"djaskiewicz@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/8874be80c771.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":196387,"firstName":"Robert","lastName":"Kinker","titleText":"Parts Director","shortBioText":"Robert, \"Rob\", has been a member of the Keenan Honda parts team for over 23 years. He is currently our Parts Director and has over 24 years of combined experience between Honda and BMW. Rob enjoys interacting with our customers and his colleagues.","emailTxt":"rkinker@keenanmotorgroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/f2964990e994.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":484569,"personPtyId":39407901,"firstName":"Ryan","lastName":"Bieber","titleText":"Sales Consultant","emailTxt":"rbieber@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/e08399f5725d.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":390330,"personPtyId":39349312,"firstName":"Tim","lastName":"Sherman","titleText":"Commercial Vans Sales Manager","emailTxt":"tsherman@keenanvans.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/d171a0e650f6.jpg","drDealerId":17170,"dealerEmpStartDtUtc":"1483228800","certifiedEmployee":false,"deptDscrp":"Management"}]
Rectangle 48
Sales
Service Closed

Keenan Motors Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 8:00 PM

Tuesday

7:30 AM - 8:00 PM

Wednesday

7:30 AM - 8:00 PM

Thursday

7:30 AM - 8:00 PM

Friday

7:30 AM - 8:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2004

Welcome to Keenan Motors of Doylestown, your authorized Mercedes-Benz dealer located in the heart of Bucks County! Keena

...

n Motors prides itself on its 50+ year reputation for quality, service, & community involvement. Keenan Motors is a family-owned & operated business with a single mission to provide best-in-class lifetime customer service. Our reputation is built on our integrity, focusing on clear & honest communication with each customer. Our landmark, state-of-the-art facility is located in Doylestown, PA & offers a 12,500 square foot showroom, full service customer lounge, & a three-lane indoor service drive. Visit us Today!

"Family Owned and Operated for over 50 Years!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
359 lifetime reviews. Includes reviews of Keenan Motors from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 1, 2018

    Troy, has shown my wife and I a new level of what car buying can be. Very honest and transparent and goes above and beyond. Definitely an asset to Keenan... Mercedes

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi DaveCollins! Thank you for this great review! We are so glad to hear that you were happy with the customer service Troy provided throughout your pu...rchase. Thank you for your business!


    Worked with:
    Hal London

    Sales and Leasing Consultant

    (5.0) 45 reviews

    Troy Stevenson

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    November 29, 2018

    One of the most important things about buying a car is enjoying the experience and knowing that your salesman has your best interests in mind. Hal has... a ton of knowledge about all cars and is able to use that knowledge to help us get the car he thinks would fit us best. It was an overall great experience buying a car from Hal. Highly recommend

    Not Applicable
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jdiener99! Thank you for this great review, and for taking the time to write and share this fantastic feedback! We are delighted to hear that Hal m...ade your car-buying experience with us a great one! Thank you for your business, and for your recommendation!


    Worked with:
    Hal London

    Sales and Leasing Consultant

    (5.0) 45 reviews

    Renate Pera

    Finance Manager

    NOT RATED

  • April 11, 2016

    From the online inquiry to the actual vehicle purchase, my salesman Evangelos Kakos made the process easy, simple and quick while giving me the best deal... in the entire area on a vehicle with the options I couldn't find on any other dealership lot. I highly recommend this dealership and my salesman to anyone looking to purchase a Mercedes Benz! Well worth the drive.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Syed! Thank you for writing this great feedback about your car-buying experience with us! We are so glad to hear that Evan was able to ensure ev...erything went smoothly with your purchase, and that you were happy with our dealership overall. We truly appreciate your business, and your recommendation!

  • 5.0 out of 5
    November 29, 2018

    Hal did a great job finding the car we wanted in the price range we laid out and in even better condition than we could have imagined! Would definitely... work with him again!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Stephaniem0918! Thank you for your review! We are so glad to hear that you were happy with the customer service Hal provided throughout your purcha...se. Thank you for your business!


    Worked with:
    Hal London

    Sales and Leasing Consultant

    (5.0) 45 reviews

  • 5.0 out of 5
    November 10, 2018

    We worked with Hal to purchase a preowned car for our daughter. The experience was so great that we ended up leasing a new car for my husband the next... day. Hal was efficient, responsive, thorough and accommodating with both car transactions. He treated us as well on the preowned purchase as he did with the 2019 new car. He even came to our house : 1+ hours always from the dealership to help set up features on the new car. We???re having new garage door openers installed and he has offered to come back to set those up with our cars. We cannot say enough about Hal!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi MjpSpp! Thank you for your review, and for taking the time to write and share this great feedback! We are delighted to hear that you were happy wit...h the customer service and sales support Hal provided, as well as your overall car-buying experience with us. Thank you for your business, and please don't hesitate to reach out if you have any questions about your new vehicles, or if there is anything we can do for you!


    Worked with:
    Hal London

    Sales and Leasing Consultant

    (5.0) 45 reviews

  • 5.0 out of 5
    October 25, 2018

    Replaced ignition switch great work! And fair, would recommend to anyone:-) Great service been starting everytime , no hassles gave us new Benz to drive... for two days.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi One bad 69 Camaro! Thank you for this great review! We are so glad to hear that you were happy with your service experience at our dealership, as w...ell as the customer service Doug, Pete and Art provided. Thank you for your business!


    Worked with:
    Pete Kielburger

    Assistant Service Manager

    NOT RATED

    Douglas Hagmayer

    Sales Manager

    NOT RATED

    Art Botfield

    Wholesale Parts Manager

    NOT RATED

  • 5.0 out of 5
    August 20, 2018

    Mike and Troy took me through the sales process as my current lease was ending. They made the evaluation and buying process easy, professional and friendly.... After my new lease was decided the paperwork process was very quick. At delivery, Mike took the time to take me through the most important features. Service on my previous lease was easy to schedule, completed quickly and done right the first time.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Brian! Thank you for your review review, and for taking the time to write and share this fantastic feedback! We are delighted to hear that you were... happy with the customer service Mike provided throughout your latest purchase, and our service department as well. Thank you for your business!


    Worked with:
    Mike Ventresca

    Sales and Leasing Consultant

    NOT RATED

  • 5.0 out of 5
    June 26, 2018

    Hal was knowledgeable personable and made my experience awesome. I would highly recommend Him to everyone. I felt comfortable with him and know he will... be selling me more cars in the future

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Montana4! Thank you for your review, and for taking the time to write and share this fantastic feedback! We are delighted to hear that you were hap...py with the customer service and sales support Hal provided throughout your purchase. Thank you for your business, and congratulations on your new Mercedes-Benz!


    Worked with:
    Hal London

    Sales and Leasing Consultant

    (5.0) 45 reviews

  • 1.0 out of 5
    April 24, 2018

    Dropped 2017 S550 off @ 10am on 4/17 for A-service, Inspection, Detailing and check squeaking brakes that have been a constant since delivery of vehicle... March 2017 (despite being told already repaired). Pete Kielburger was service advisor I was assigned to although I requested any other service advisor (for reason detailed later). Pete only had A-service and Inspection scheduled. Despite my knowledge that A-service and Inspection having a multitude of overlapping tasks involved, Pete explained to me that the A-service is “like a seven page checklist”, and essentially dismissed my inquiry. Not willing to waste time debating minimal dollars, I agreed to pay for both and requested the detailing, which I scheduled the week prior, be done. I asked Pete if he inspected the car for any damage; he had not. We inspected the car together and found one small scratch on left rear wheel. Pete called 12:20 4/18 to inform that car wouldn’t be complete until 4/19 because he had to order new brake pads, and wouldn’t be detailed til 4/19. This is the second time in less than year this replacement has been completed. Be aware that Pete told me at intake that cars with low mileage get brake squeaking because the brakes get “rusty”. I reminded him that this had been an issue since delivery; no response. Pete called @ 1:54 4/19 to inform car was ready for pick up. I arrived @3pm, paid for services; told by cashier that key fob was in the car. No key fob in car; took three people to locate. I noticed on my way home that there were 25+ miles added to the odometer since drop off. Inspected car upon arriving home. Two white paint chips on hood of black car that were not there prior to service @ Keenan Mercedes. Called Pete Kielburger who told me that car was dirty upon arrival, so he wouldn’t have seen paint chips (i.e. damage was present at drop off). The hood of the black car was clean at drop off; there was everyday dirt on side panels behind wheels only. Pete stated I should bring car back so he could “make a determination”. I asked what could be done to correct, and Pete stated “paint chips could be touched up but won’t be perfect”. This is an S550 (not cheap) meticulously cared for, garage kept, one year old car, with 2850 miles. I emailed the Service Manager, Tom Haig, @ 4:42 on 4/19 explaining the situation and requesting a meeting with both him and owner, Jim Peruto. I’d had previous interaction with Tom in August 2017 when same car mysteriously had $1600+ body damage. Pete said he hadn’t checked the car for damage at drop off; couldn’t explain it. I am convinced the car was sold damaged. I reluctantly paid for repairs. The car was returned with with misaligned front bumper. I had to return it again...Fool me once. I checked the service invoice, which noted that the detailing was a “sublet”. Perhaps this explains the mileage put on the car... Where was the car taken, and who was driving it? Why does Keenan Mercedes advertise “detailing service” on their website, if vehicle is sent to a separate company, without the owner’s knowledge or consent? Glanzmann? Tom Haig replied to my email on 4/20 stating that he would inspect car, but “seriously doubted if Jim Peruto will be available”. Tom stated that he would take pics and share them with Mr. Peruto and “General Manager” (as yet unnamed), who would make “ultimate decision on how this situation will be resolved”. Tom copied Kevin Post @ Keenan Motors and Bob Glanzmann @ Keenan Mercedes on this email. Tom requested that I forward pics to 215-515-8151, a number that is “directly connected to service communication platform”. Tom promised to confirm receipt of pics. I forwarded pics to 215-515-8151 @ 2:38 on 4/21. Included in that email, I reiterated my request to speak with GM and owner. No confirmation of receipt of pics. No communication at all. I called Tom Haig @ 1:45 (in meeting, left voicemail to return call to discuss) and 6:10 (gone for day) on 4/2

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi dmd, we are so sorry to hear that you were not satisfied with your service experience at our dealership. Tom Haig, our Service Director, has reache...d out to you and we look forward to working together towards a resolution.


    Worked with:
    Pete Kielburger

    Assistant Service Manager

    NOT RATED

    Thomas Haig

    Service Director

    NOT RATED

  • 1.0 out of 5
    April 23, 2018

    damage during maintenance...

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Pete Kielburger

    Assistant Service Manager

    NOT RATED

    Thomas Haig

    Service Director

    NOT RATED

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