Keenan Motors Hours
Sales and Leasing Consultant
Sales and Leasing Consultant
Assistant Service Manager
Sales and Leasing Consultant
Pre-Owned Sales Manager
Sales and Leasing Consultant
Sales and Leasing Consultant
General Sales Manager
Welcome to Keenan Motors of Doylestown, your authorized Mercedes-Benz dealer located in the heart of Bucks County! Keena
n Motors prides itself on its 50+ year reputation for quality, service, & community involvement. Keenan Motors is a family-owned & operated business with a single mission to provide best-in-class lifetime customer service. Our reputation is built on our integrity, focusing on clear & honest communication with each customer. Our landmark, state-of-the-art facility is located in Doylestown, PA & offers a 12,500 square foot showroom, full service customer lounge, & a three-lane indoor service drive. Visit us Today!
"Family Owned and Operated for over 50 Years!"
Read reviews that mention:
Mike and Troy took me through the sales process as my current lease was ending. They made the evaluation and buying process easy, professional and friendly.... After my new lease was decided the paperwork process was very quick. At delivery, Mike took the time to take me through the most important features. Service on my previous lease was easy to schedule, completed quickly and done right the first time.
Hi Brian! Thank you for your review review, and for taking the time to write and share this fantastic feedback! We are delighted to hear that you were... happy with the customer service Mike provided throughout your latest purchase, and our service department as well. Thank you for your business!
Hal was knowledgeable personable and made my experience awesome. I would highly recommend Him to everyone. I felt comfortable with him and know he will... be selling me more cars in the future
Hi Montana4! Thank you for your review, and for taking the time to write and share this fantastic feedback! We are delighted to hear that you were hap...py with the customer service and sales support Hal provided throughout your purchase. Thank you for your business, and congratulations on your new Mercedes-Benz!
From the online inquiry to the actual vehicle purchase, my salesman Evangelos Kakos made the process easy, simple and quick while giving me the best deal... in the entire area on a vehicle with the options I couldn't find on any other dealership lot. I highly recommend this dealership and my salesman to anyone looking to purchase a Mercedes Benz! Well worth the drive.
Hello Syed! Thank you for writing this great feedback about your car-buying experience with us! We are so glad to hear that Evan was able to ensure ev...erything went smoothly with your purchase, and that you were happy with our dealership overall. We truly appreciate your business, and your recommendation!
Dropped 2017 S550 off @ 10am on 4/17 for A-service, Inspection, Detailing and check squeaking brakes that have been a constant since delivery of vehicle... March 2017 (despite being told already repaired). Pete Kielburger was service advisor I was assigned to although I requested any other service advisor (for reason detailed later). Pete only had A-service and Inspection scheduled. Despite my knowledge that A-service and Inspection having a multitude of overlapping tasks involved, Pete explained to me that the A-service is “like a seven page checklist”, and essentially dismissed my inquiry. Not willing to waste time debating minimal dollars, I agreed to pay for both and requested the detailing, which I scheduled the week prior, be done. I asked Pete if he inspected the car for any damage; he had not. We inspected the car together and found one small scratch on left rear wheel. Pete called 12:20 4/18 to inform that car wouldn’t be complete until 4/19 because he had to order new brake pads, and wouldn’t be detailed til 4/19. This is the second time in less than year this replacement has been completed. Be aware that Pete told me at intake that cars with low mileage get brake squeaking because the brakes get “rusty”. I reminded him that this had been an issue since delivery; no response. Pete called @ 1:54 4/19 to inform car was ready for pick up. I arrived @3pm, paid for services; told by cashier that key fob was in the car. No key fob in car; took three people to locate. I noticed on my way home that there were 25+ miles added to the odometer since drop off. Inspected car upon arriving home. Two white paint chips on hood of black car that were not there prior to service @ Keenan Mercedes. Called Pete Kielburger who told me that car was dirty upon arrival, so he wouldn’t have seen paint chips (i.e. damage was present at drop off). The hood of the black car was clean at drop off; there was everyday dirt on side panels behind wheels only. Pete stated I should bring car back so he could “make a determination”. I asked what could be done to correct, and Pete stated “paint chips could be touched up but won’t be perfect”. This is an S550 (not cheap) meticulously cared for, garage kept, one year old car, with 2850 miles. I emailed the Service Manager, Tom Haig, @ 4:42 on 4/19 explaining the situation and requesting a meeting with both him and owner, Jim Peruto. I’d had previous interaction with Tom in August 2017 when same car mysteriously had $1600+ body damage. Pete said he hadn’t checked the car for damage at drop off; couldn’t explain it. I am convinced the car was sold damaged. I reluctantly paid for repairs. The car was returned with with misaligned front bumper. I had to return it again...Fool me once. I checked the service invoice, which noted that the detailing was a “sublet”. Perhaps this explains the mileage put on the car... Where was the car taken, and who was driving it? Why does Keenan Mercedes advertise “detailing service” on their website, if vehicle is sent to a separate company, without the owner’s knowledge or consent? Glanzmann? Tom Haig replied to my email on 4/20 stating that he would inspect car, but “seriously doubted if Jim Peruto will be available”. Tom stated that he would take pics and share them with Mr. Peruto and “General Manager” (as yet unnamed), who would make “ultimate decision on how this situation will be resolved”. Tom copied Kevin Post @ Keenan Motors and Bob Glanzmann @ Keenan Mercedes on this email. Tom requested that I forward pics to 215-515-8151, a number that is “directly connected to service communication platform”. Tom promised to confirm receipt of pics. I forwarded pics to 215-515-8151 @ 2:38 on 4/21. Included in that email, I reiterated my request to speak with GM and owner. No confirmation of receipt of pics. No communication at all. I called Tom Haig @ 1:45 (in meeting, left voicemail to return call to discuss) and 6:10 (gone for day) on 4/2
Hi dmd, we are so sorry to hear that you were not satisfied with your service experience at our dealership. Tom Haig, our Service Director, has reache...d out to you and we look forward to working together towards a resolution.
Hal was a great help. He listened to everything I had to say, along with giving me all his attention. I spent a good few hours at the dealership, he got... me in and out as fast as possible. I appreciate all the hard work and love my new car!
Hi Jfrazer99! Thank you for your review, and for taking the time to write and share this great feedback! We are so glad to hear that you are enjoying ...your new car and that you were happy with the customer service Hal provided throughout your purchase. Thank you for your business!
Visit on 3/25 drove 2 hours to purchase vehicle. Took it for test drive and gave verbal commitment to purchase during test drive (cash .. not financed).... While finalizing paperwork was told someone else purchase the vehicle while out on test drive. Explained I gave verbal commitment to purchase on test drive. Manager did not care I had driven 2 hours to purchase vehicle. Very poor experience. Will not recommend them to anyone interested in purchasing vehicle from them. Manager on duty did not even give me his name But I would rate him a zero for customer service!!!
Horrible service! Tried to rip me off and claim I ???needed??? all of this work done! I said wait a minute, what you are stating I ???need??? done, I have... already gotten done at a different MB dealership a year ago! No way those things are needed again! I told the service guy to look up my MB service history; when he reluctantly did, he then said ???well, you don???t have to get these things done, let???s just go with one thing!??? WTH! WAIT A MINUTE!!!! Either I ???needed??? to get all of those expensive repairs done, or never needed to???? He never said ???recommended??? he said ???needed???....He tried to Swindle Me!!!! I told him not to touch my car and I would be coming to get it! He said well you still will owe me about $140 for looking at it! So, I have to pay you for trying to rip me off and fraudulently charge me for all of these things I didn???t need?! When I got there the customer service was horrible! My paperwork only stated they checked over my vehicle and only had that charge. It did not list the million things on it, or even as recommended, that the guy said I ???needed??? over the phone. I told him I wanted a print out for all of those things he said I needed! He hand wrote three things on my receipt only, which now included a busted headlight bulb that was not needed or coming up as an alert when I dropped my car off to this dealership! Not to mention the service check out lady handed me over someone elses set of keys at the same time she was telling me that my keys were in my car! OMG! Had I not been paying attention I would have walked off with someone???s keys! (Check your dealership cameras for proof of this!) I had to walk back in and say ???YOU LET ME WALK OUT WITH ANOTHER CUSTOMERS KEYS!!!??? As I slammed them down on her counter in disgust! I left two voicemails for the service Manager to call me and I also wrote this out on my store invoice! Ask me if he has called?! HORRIBLE!!!!! I will never step foot in this dealership again! I advise everyone else not to either! And I am not looking for a pathetic lying response to my review from this delearship! The damage is done and I will never trust your dealership again!
We feel terrible that you had a poor experience at our dealership. We have built our reputation on excellent customer service and strive to provide al...l of our customers with an exceptional service experience. We are so sorry to hear that you feel that you did not share in that experience. Tom, our Service Director, will be reaching out to you shortly. We hope we can work together toward a resolution. Thank you.
Buying a car here was actually a very pleasant experience. Besides having a very kind and knowledgeable salesman, Robert Quelly, he helped made our wait... time enjoyable. It was a very busy day at the dealership when I arrived and while we waited Robert kindly took us around the dealership and showed me and my 9 year old daughter the place. There was a snack bar, beautiful fireplace, old car display and we actually had fun. Me and my daughter roamed this gorgeous facility. When they were ready for us, both Robert and Steve, our loan officer were awesome. Mike the manager also treated us graciously. I would highly recommend buying a vehicle from Keenan in Doylestown.
Although I did not buy a car there at the one I I wanted was not at this facility i. Salesman established himself to be very good and they certainly went... out of their way to accommodate me. I can't speak for the service as I have not brought my car there. But I do know that I've had many Toyotas and they are the best car that I can think of on the market today. I would have no problem using this facility to buy a car ad and have it serviced
Hi Sandra! Thank you for your review and feedback! We are so glad to hear that you were happy with the customer service and sales support you received... at our dealership!