[{"id":42332,"personPtyId":39435851,"firstName":"Mike","lastName":"Ventresca","titleText":"Sales and Leasing Consultant","shortBioText":"Mike joined the Keenan Motors sales team over 23 years ago. In that time he has held a variety of titles, including Sales and Pre-Owned Manager. Mike is Star Certified, has trained with Mercedes-Benz, and attended the National Auto Dealers Association's Academy. In his 36 year automotive career, Mike has earned countless awards for his performance. \r\n\r\nMike enjoys meeting people from every walk of life and building strong relationships with others. He finds teaching customers how to get the most for their money and how to use all the options they paid for extremely rewarding. He also loves the quality of our products.","emailTxt":"mventresca@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":44,"imageUrl":"https://cdn-user.dealerrater.com/images/e3ada7ca4adc.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":319315,"personPtyId":38393673,"firstName":"Hal","lastName":"London","titleText":"Sales and Leasing Consultant","shortBioText":"With almost 3 Decades Selling and Leasing Luxury Brands like \"Acura, BMW, Infiniti, Lexus & Mercedes-Benz\"... I can provide you with a unique perspective on what each has to offer. Come visit me at Keenan Mercedes!","emailTxt":"hlondon@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":41,"imageUrl":"https://cdn-user.dealerrater.com/images/25d1136ab299.jpg","drDealerId":17170,"industryStartDtUtc":"567993600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":41201,"personPtyId":39435909,"firstName":"Renate","lastName":"Pera","titleText":"Finance Manager","shortBioText":"Renate has been a member of the Keenan Motors family for 20 years and has over 30 years of experience. \r\n\r\nRenate is Mercedes-Benz Certified. She enjoys helping each of Keenan's customers with their unique needs, and loves their stories at delivery.","emailTxt":"rpera@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":39,"imageUrl":"https://cdn-user.dealerrater.com/images/4cf163aada3c.jpg","drDealerId":17170,"dealerEmpStartDtUtc":"799286400","industryStartDtUtc":"420595200","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":41195,"personPtyId":39637212,"firstName":"Pete","lastName":"Kielburger","titleText":"Assistant Service Manager","shortBioText":"Pete has been a part of the Keenan Motors family, as an Assistant Service Manager, for over 17 years. \r\n\r\nPete has over 42 years of experience, and has tons of special training. He has Parts, Service and Warranty Management, and Mechanical Repairs training. Pete has even earned the Mercedes-Benz Master Service Advisor Award.\r\n\r\nThe success of meeting a customer's needs, and their genuine appreciation for his hard work, is Pete's favorite part of working at Keenan.","emailTxt":"pkielburger@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/fd6ac3f25935.jpg","drDealerId":17170,"industryStartDtUtc":"126230400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":41696,"firstName":"Marc","lastName":"Goldsmith","titleText":"Sales and Leasing Consultant","shortBioText":"Mark has been a member of the Keenan Motors family for over 2 years. He is currently the Internet Sales Manager. \r\n\r\nWith over 7 years of experience in the retail/wholesale automobile business, an MS in Linguistic Studies, a Law Degree, fluency in Spanish, German, and Hebrew, Mark is a fantastic and well-rounded part of our team.","emailTxt":"mgoldsmith@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/91e9ff93b3dd.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":39358,"personPtyId":38385053,"firstName":"Thomas","lastName":"Haig","titleText":"Service Director","shortBioText":"Tom has been a member of the Keenan Motors family, as Service Director, for over 24 years.\r\n\r\nTom has 40 years of experience in the automotive industry, is trained as a Medical First Responder, and has been Mercedes-Benz Master Certified since 2006. He has also won the Outstanding Service Manager Award for his work. \r\n\r\nEven after decades, Tom still enjoys his job very much. He finds interacting with customers and co-workers extremely rewarding. In fact, he spends some of his free time fixing/reconditioning his own cars.","emailTxt":"thaig@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/bced1189a8e1.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":39357,"personPtyId":38379175,"firstName":"Dan","lastName":"Luboff","titleText":"Pre-Owned Sales Manager","shortBioText":"Danny has been a member of the Keenan Motors family, as the Pre-Owned Manager, for over 10 years. With 40 years of experience in the automotive industry, and certification in both reconditioning and selling pre-owned Mercedes vehicles, it is no surprise that he has won several pre-owned sales contests nationwide. \r\n\r\nDanny is very particular about the cars he buys and sells, paying extreme amounts of attention to details. He truly enjoys hearing positive feedback from all of our customers.","emailTxt":"dluboff@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/12ef4341a12d.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":41794,"firstName":"Bob","lastName":"Johnson","titleText":"Sales and Leasing Consultant","shortBioText":"Bob has been a member of the Keenan family for over a decade and has spent a few years in both of our locations. He has over 20 years of experience, and has completed a large variety of training programs. \r\n\r\nBob's favorite part of working at Keenan Motors is the warm family atmosphere.","emailTxt":"bjohnson@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/b70ba2dd979d.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":41634,"firstName":"Erwin","lastName":"Bieber","titleText":"Sales and Leasing Consultant","shortBioText":"Erwin began his automotive sales career in 1991. Since 1994, Erwin has been certified and working with Mercedes-Benz. \r\n\r\nErwin enjoys the daily challenges of his work and meeting interesting clients.","emailTxt":"ebieber@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/1646dddacb3d.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":289784,"firstName":"Iggy","lastName":"DeScala","titleText":"General Sales Manager","shortBioText":"Ignatius, also known as \u001aIggy\u001a, has been part of Keenan Honda's Sales Management team for over 4 years and is now the General Sales Manager for both Keenan Motors and Keenan Honda. He has over 12 years of experience in automotive sales, and has a lifetime of experience in the auto industry. Iggy is AIFP certified and has participated in training programs including JM&A and Zurich.","emailTxt":"idescala@keenanmotorgroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/adc5aa7ea2a4.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":41791,"personPtyId":39435938,"firstName":"John","lastName":"Mikalic","titleText":"Sales and Leasing Consultant","shortBioText":"John has been a member of the Keenan Motors family, as a Sales Consultant, for over 5 years.","emailTxt":"jmikalic@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/users/smakowski/8147d778-90f0-474d-8c9c-5bca6ecb66c7.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":335061,"personPtyId":38392705,"firstName":"Troy","lastName":"Stevenson","titleText":"Sales Manager","shortBioText":"Troy started with Keenan Motors in October of 2015. He brings a strong background in automotive sales and management, with over 12 years of experience in the field. When he's not helping his customers, Troy enjoys soccer, golf and spending time with his family. We are thrilled to have Troy on our Keenan Motors management team!","emailTxt":"tstevenson@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/08d975caf0fe.jpg","drDealerId":17170,"dealerEmpStartDtUtc":"1443657600","industryStartDtUtc":"1064966400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":41194,"firstName":"Ellyn","lastName":"Levinson","titleText":"Client Care Representative","shortBioText":"Ellyn has been a member of the Keenan Motors family for over 5 years as both a Service Department Representative and a Client Care Representative. She has 6 additional years of experience with Daimlyer Chrysler Financial Services Collection/Credit department. \r\n\r\nIn addition to a BA in Journalism/Public Relations, Ellyn has received training from Mercedes-Benz and is AutoAlert Certified. \r\n\r\nEllyn loves her clients' passion for the Mercedes-Benz products. She also enjoys the diversity of clients and providing them with a positive sales and/or service experience.","emailTxt":"elevinson@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/6984a0ec0500.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":158102,"firstName":"Mark","lastName":"Turley","titleText":"Assistant Service Manager","emailTxt":"mturley@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/590eba5b04bc.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":338772,"personPtyId":38386026,"firstName":"Bob","lastName":"Glanzmann","titleText":"Assistant Service Manager","shortBioText":"Bob offers extensive knowledge of the automotive service industry, and brings over 33 years of experience to our dealership. Prior to joining us, Bob was the Service Manager at Glanzmann Subaru. We're excited to offer Bob's expertise and excellent customer service skills to our clients!","emailTxt":"bglanzmann@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/353e451c40e1.jpg","drDealerId":17170,"dealerEmpStartDtUtc":"1454284800","industryStartDtUtc":"402278400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":39359,"personPtyId":38379280,"firstName":"Steve","lastName":"Makowski","titleText":"Business Development Manager","shortBioText":"Steve has been a member of the Keenan Motors family, as Business Development Manager, for 13 years. He spent a few months as a sales consultant prior to accepting his current position. \r\n\r\nPrior to joining Keenan, Steve worked for FedEx as a Senior Customer Service Manager. \r\n\r\nSteve has achieved Master level certification in the Mercedes-Benz \"Standards of Excellence\" program. \r\n\r\nSteve enjoys assisting our clients in selecting and owning a vehicle they truly enjoy.","emailTxt":"smakowski@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/6312b7ebb82d.jpg","drDealerId":17170,"dealerEmpStartDtUtc":"1107216000","industryStartDtUtc":"1107216000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":421801,"personPtyId":38396506,"firstName":"Douglas","lastName":"Hagmayer","titleText":"Sales Manager","emailTxt":"dhagmayer@keenanmotorgroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/b25e7e84aa98.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":92468,"firstName":"Art","lastName":"Botfield","titleText":"Wholesale Parts Manager","shortBioText":"Art has been a member of the Keenan Motors family for 29 years, and has over 33 years of experience. He started his career with Keenan as a Warranty Administrative Service Writer and Parts Advisor. He also has approximately 3 years of training in auto mechianics. \r\n\r\nArt has won several Parts Advisor Awards for his work, and spends much of his free time workig on muscle car restoration and race cars. \r\n\r\nArt enjoys helping shops diagnose problems and to find the correct parts the first time around.","emailTxt":"abotfield@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/0b175f6f8ec2.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":289778,"firstName":"Brandon","lastName":"Foss","titleText":"Parts Advisor","shortBioText":"Brandon has been with Keenan Motors since September of 2013. Before joining our parts team, Brandon was the Parts Department Assistant Manager of a Mercedes-Benz dealership in Cary North Carolina. He has over 10 years of parts department experience, and is a Marine Veteran. He has traveled extensively overseas during his time in the Armed Forces, and enjoys reading in his free time.","emailTxt":"bfoss@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/6076534a7242.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":92470,"firstName":"Dave","lastName":"Jaskiewicz","titleText":"Parts Advisor","emailTxt":"djaskiewicz@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/8874be80c771.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":196387,"firstName":"Robert","lastName":"Kinker","titleText":"Parts Director","shortBioText":"Robert, \"Rob\", has been a member of the Keenan Honda parts team for over 23 years. He is currently our Parts Director and has over 24 years of combined experience between Honda and BMW. Rob enjoys interacting with our customers and his colleagues.","emailTxt":"rkinker@keenanmotorgroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/f2964990e994.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":484569,"personPtyId":39407901,"firstName":"Ryan","lastName":"Bieber","titleText":"Sales Consultant","emailTxt":"rbieber@keenanmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/e08399f5725d.jpg","drDealerId":17170,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":390330,"personPtyId":39349312,"firstName":"Tim","lastName":"Sherman","titleText":"Commercial Vans Sales Manager","emailTxt":"tsherman@keenanvans.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/d171a0e650f6.jpg","drDealerId":17170,"dealerEmpStartDtUtc":"1483228800","certifiedEmployee":false,"deptDscrp":"Management"}]
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 8:00 PM

Keenan Motors Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 8:00 PM

Tuesday

7:30 AM - 8:00 PM

Wednesday

7:30 AM - 8:00 PM

Thursday

7:30 AM - 8:00 PM

Friday

7:30 AM - 8:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2004

Welcome to Keenan Motors of Doylestown, your authorized Mercedes-Benz dealer located in the heart of Bucks County! Keena

...

n Motors prides itself on its 50+ year reputation for quality, service, & community involvement. Keenan Motors is a family-owned & operated business with a single mission to provide best-in-class lifetime customer service. Our reputation is built on our integrity, focusing on clear & honest communication with each customer. Our landmark, state-of-the-art facility is located in Doylestown, PA & offers a 12,500 square foot showroom, full service customer lounge, & a three-lane indoor service drive. Visit us Today!

"Family Owned and Operated for over 50 Years!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.3 out of 5 4.3
354 lifetime reviews. Includes reviews of Keenan Motors from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    August 20, 2018

    Mike and Troy took me through the sales process as my current lease was ending. They made the evaluation and buying process easy, professional and friendly.... After my new lease was decided the paperwork process was very quick. At delivery, Mike took the time to take me through the most important features. Service on my previous lease was easy to schedule, completed quickly and done right the first time.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Brian! Thank you for your review review, and for taking the time to write and share this fantastic feedback! We are delighted to hear that you were... happy with the customer service Mike provided throughout your latest purchase, and our service department as well. Thank you for your business!


    Worked with:
    Mike Ventresca

    Sales and Leasing Consultant

    NOT RATED

  • 5.0 out of 5
    June 26, 2018

    Hal was knowledgeable personable and made my experience awesome. I would highly recommend Him to everyone. I felt comfortable with him and know he will... be selling me more cars in the future

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Keenan Motors

    Hi Montana4! Thank you for your review, and for taking the time to write and share this fantastic feedback! We are delighted to hear that you were hap...py with the customer service and sales support Hal provided throughout your purchase. Thank you for your business, and congratulations on your new Mercedes-Benz!


    Worked with:
    Hal London

    Sales and Leasing Consultant

    NOT RATED

  • April 11, 2016

    From the online inquiry to the actual vehicle purchase, my salesman Evangelos Kakos made the process easy, simple and quick while giving me the best deal... in the entire area on a vehicle with the options I couldn't find on any other dealership lot. I highly recommend this dealership and my salesman to anyone looking to purchase a Mercedes Benz! Well worth the drive.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Syed! Thank you for writing this great feedback about your car-buying experience with us! We are so glad to hear that Evan was able to ensure ev...erything went smoothly with your purchase, and that you were happy with our dealership overall. We truly appreciate your business, and your recommendation!

  • 1.0 out of 5
    April 24, 2018

    Dropped 2017 S550 off @ 10am on 4/17 for A-service, Inspection, Detailing and check squeaking brakes that have been a constant since delivery of vehicle... March 2017 (despite being told already repaired). Pete Kielburger was service advisor I was assigned to although I requested any other service advisor (for reason detailed later). Pete only had A-service and Inspection scheduled. Despite my knowledge that A-service and Inspection having a multitude of overlapping tasks involved, Pete explained to me that the A-service is “like a seven page checklist”, and essentially dismissed my inquiry. Not willing to waste time debating minimal dollars, I agreed to pay for both and requested the detailing, which I scheduled the week prior, be done. I asked Pete if he inspected the car for any damage; he had not. We inspected the car together and found one small scratch on left rear wheel. Pete called 12:20 4/18 to inform that car wouldn’t be complete until 4/19 because he had to order new brake pads, and wouldn’t be detailed til 4/19. This is the second time in less than year this replacement has been completed. Be aware that Pete told me at intake that cars with low mileage get brake squeaking because the brakes get “rusty”. I reminded him that this had been an issue since delivery; no response. Pete called @ 1:54 4/19 to inform car was ready for pick up. I arrived @3pm, paid for services; told by cashier that key fob was in the car. No key fob in car; took three people to locate. I noticed on my way home that there were 25+ miles added to the odometer since drop off. Inspected car upon arriving home. Two white paint chips on hood of black car that were not there prior to service @ Keenan Mercedes. Called Pete Kielburger who told me that car was dirty upon arrival, so he wouldn’t have seen paint chips (i.e. damage was present at drop off). The hood of the black car was clean at drop off; there was everyday dirt on side panels behind wheels only. Pete stated I should bring car back so he could “make a determination”. I asked what could be done to correct, and Pete stated “paint chips could be touched up but won’t be perfect”. This is an S550 (not cheap) meticulously cared for, garage kept, one year old car, with 2850 miles. I emailed the Service Manager, Tom Haig, @ 4:42 on 4/19 explaining the situation and requesting a meeting with both him and owner, Jim Peruto. I’d had previous interaction with Tom in August 2017 when same car mysteriously had $1600+ body damage. Pete said he hadn’t checked the car for damage at drop off; couldn’t explain it. I am convinced the car was sold damaged. I reluctantly paid for repairs. The car was returned with with misaligned front bumper. I had to return it again...Fool me once. I checked the service invoice, which noted that the detailing was a “sublet”. Perhaps this explains the mileage put on the car... Where was the car taken, and who was driving it? Why does Keenan Mercedes advertise “detailing service” on their website, if vehicle is sent to a separate company, without the owner’s knowledge or consent? Glanzmann? Tom Haig replied to my email on 4/20 stating that he would inspect car, but “seriously doubted if Jim Peruto will be available”. Tom stated that he would take pics and share them with Mr. Peruto and “General Manager” (as yet unnamed), who would make “ultimate decision on how this situation will be resolved”. Tom copied Kevin Post @ Keenan Motors and Bob Glanzmann @ Keenan Mercedes on this email. Tom requested that I forward pics to 215-515-8151, a number that is “directly connected to service communication platform”. Tom promised to confirm receipt of pics. I forwarded pics to 215-515-8151 @ 2:38 on 4/21. Included in that email, I reiterated my request to speak with GM and owner. No confirmation of receipt of pics. No communication at all. I called Tom Haig @ 1:45 (in meeting, left voicemail to return call to discuss) and 6:10 (gone for day) on 4/2

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi dmd, we are so sorry to hear that you were not satisfied with your service experience at our dealership. Tom Haig, our Service Director, has reache...d out to you and we look forward to working together towards a resolution.


    Worked with:
    Pete Kielburger

    Assistant Service Manager

    NOT RATED

    Thomas Haig

    Service Director

    NOT RATED

  • 1.0 out of 5
    April 24, 2018

    damage during maintenance...

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Pete Kielburger

    Assistant Service Manager

    NOT RATED

    Thomas Haig

    Service Director

    NOT RATED

    Bob Glanzmann

    Assistant Service Manager

    NOT RATED

  • 5.0 out of 5
    April 4, 2018

    Hal was a great help. He listened to everything I had to say, along with giving me all his attention. I spent a good few hours at the dealership, he got... me in and out as fast as possible. I appreciate all the hard work and love my new car!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Keenan Motors

    Hi Jfrazer99! Thank you for your review, and for taking the time to write and share this great feedback! We are so glad to hear that you are enjoying ...your new car and that you were happy with the customer service Hal provided throughout your purchase. Thank you for your business!


    Worked with:
    Hal London

    Sales and Leasing Consultant

    NOT RATED

  • 1.4 out of 5
    March 25, 2018

    Visit on 3/25 drove 2 hours to purchase vehicle. Took it for test drive and gave verbal commitment to purchase during test drive (cash .. not financed).... While finalizing paperwork was told someone else purchase the vehicle while out on test drive. Explained I gave verbal commitment to purchase on test drive. Manager did not care I had driven 2 hours to purchase vehicle. Very poor experience. Will not recommend them to anyone interested in purchasing vehicle from them. Manager on duty did not even give me his name But I would rate him a zero for customer service!!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Erwin Bieber

    Sales and Leasing Consultant

    NOT RATED

  • 1.0 out of 5
    February 27, 2018

    Horrible service! Tried to rip me off and claim I ???needed??? all of this work done! I said wait a minute, what you are stating I ???need??? done, I have... already gotten done at a different MB dealership a year ago! No way those things are needed again! I told the service guy to look up my MB service history; when he reluctantly did, he then said ???well, you don???t have to get these things done, let???s just go with one thing!??? WTH! WAIT A MINUTE!!!! Either I ???needed??? to get all of those expensive repairs done, or never needed to???? He never said ???recommended??? he said ???needed???....He tried to Swindle Me!!!! I told him not to touch my car and I would be coming to get it! He said well you still will owe me about $140 for looking at it! So, I have to pay you for trying to rip me off and fraudulently charge me for all of these things I didn???t need?! When I got there the customer service was horrible! My paperwork only stated they checked over my vehicle and only had that charge. It did not list the million things on it, or even as recommended, that the guy said I ???needed??? over the phone. I told him I wanted a print out for all of those things he said I needed! He hand wrote three things on my receipt only, which now included a busted headlight bulb that was not needed or coming up as an alert when I dropped my car off to this dealership! Not to mention the service check out lady handed me over someone elses set of keys at the same time she was telling me that my keys were in my car! OMG! Had I not been paying attention I would have walked off with someone???s keys! (Check your dealership cameras for proof of this!) I had to walk back in and say ???YOU LET ME WALK OUT WITH ANOTHER CUSTOMERS KEYS!!!??? As I slammed them down on her counter in disgust! I left two voicemails for the service Manager to call me and I also wrote this out on my store invoice! Ask me if he has called?! HORRIBLE!!!!! I will never step foot in this dealership again! I advise everyone else not to either! And I am not looking for a pathetic lying response to my review from this delearship! The damage is done and I will never trust your dealership again!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
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    Keenan Motors

    We feel terrible that you had a poor experience at our dealership. We have built our reputation on excellent customer service and strive to provide al...l of our customers with an exceptional service experience. We are so sorry to hear that you feel that you did not share in that experience. Tom, our Service Director, will be reaching out to you shortly. We hope we can work together toward a resolution. Thank you.


    Worked with:
    Thomas Haig

    Service Director

    NOT RATED

  • 5.0 out of 5
    January 17, 2018

    Buying a car here was actually a very pleasant experience. Besides having a very kind and knowledgeable salesman, Robert Quelly, he helped made our wait... time enjoyable. It was a very busy day at the dealership when I arrived and while we waited Robert kindly took us around the dealership and showed me and my 9 year old daughter the place. There was a snack bar, beautiful fireplace, old car display and we actually had fun. Me and my daughter roamed this gorgeous facility. When they were ready for us, both Robert and Steve, our loan officer were awesome. Mike the manager also treated us graciously. I would highly recommend buying a vehicle from Keenan in Doylestown.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
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  • 5.0 out of 5
    August 21, 2017

    Although I did not buy a car there at the one I I wanted was not at this facility i. Salesman established himself to be very good and they certainly went... out of their way to accommodate me. I can't speak for the service as I have not brought my car there. But I do know that I've had many Toyotas and they are the best car that I can think of on the market today. I would have no problem using this facility to buy a car ad and have it serviced

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Sandra! Thank you for your review and feedback! We are so glad to hear that you were happy with the customer service and sales support you received... at our dealership!

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