Always a great experience dealing with salesmen at Wayne Acura. I just recently purchased an Acura RDX and I’m extremely excited about my new car! I especially would like to mention our salesman, Pedro Diaz, who is very friendly and extremely helpful. He often calls to see if we have any questions or concerns about my new car! He made sure we got everything you needed! I intend to stay with Wayne Acura in the future.
Recently leased a 2019 RDX with Artie Nevruzian. He was a great salesperson. I would definitely recommended him as well as this dealership. Artie is very accommodating and efficient. He was able to get us a good deal even though our original plan was to shop around and see what other car dealers were offering. Thanks to Artie we stayed with Ramsey Acura. We would like to also mention that David Schnapper in Finance was efficient and understanding as well. He was helpful in understanding the problems I encountered with returning my previous Acura lease.
I've had absolutely horrible service at Route 23 Open Road Acura and I couldn't stand them anymore. A friend recommended I drive a bit more to get great service on my Acura and sent me to Acura of Ramsey. What a difference!!! Once you have terrible service, you warmly welcome honest, respectful and accurate service. From reception to techs to service people I am/was always treated well. The did not try and claim I had things wrong with my car like the other service company previously mentioned. They are quick and their pricing is competitive. On my most recent trip, Tom managed my service impeccably. He communicated well and had me in and out in a half day. Even though I drive 35 minutes it's worth the trip. They really run a great shop here and looking forward to getting a new Acura next year from their sales department!
I brought my TSX in for service and my service advisor was really great. There was a airbag recall on the car and I had a shake in the front right at high speed and they diagnosed it, let me know what was wrong, how it would be fixed and kept me updated the entire time. I got my car back the following day, they gave me a loaner car, and everything is fixed.
I just need to spend time talking to Joseph about pricing and financing, he made everything very simple, the whole process took about less 5 hours. Got the car for a price I felt was market value and reasonable for both parties. Even more importantly, he didn't try to BS me on pointless upsells and got me on my way. He is worth the wait.
Experience was great. Experience was great. Experience was great. Experience was great. Experience was great. Experience was great. Experience was great. Experience was great. experience was great. Experience was great.
Walking into Raymond Lee was the best thing that happened to us!
He was so sincere in getting us the best deal on our car. Actually cared that we were happy! Stayed in touch with us and has become a friend. For a great car buying experience ask for Ray!!! Car buying does Not have to be torturous.love my new car!
This is my second Lease with Open Road Acura on rt 18 and I have to say that this time was such a pleasant experience leasing my brand new 2018 TLX. Raymond Lee made it as painless as possible along with the help of his supervisor and Business Dept (Thanks Michael Young). They were able to accommodate my time, getting me out of the old lease and making sure my payments were affordable. From the sales to the service department (Thanks George), I am an Acura member for life. Thanks to these fellas here at Acura I mentioned above. I feel like I am a valued member of the Acura family.
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