Used 2020 Acura RDX for sale in Framingham, MA

I always use them to service my car. I deal only with Jim in the service department. He is always helpful and a really nice guy. Haven?t had a problem there yet in over 20 years.

By far, the best vehicle I owned. It is just so comfortable and fun to drive. I purchased the Advanced model which has more bells and whistles than I could ever imagine. The only thing it doesn’t do is drive by itself..

I recently had a problem with my 2015 RDX and brought in to the service department . The experience was very satisfying. James, the manager went the extra mile to make sure I was treated like family and all my problems were taken care of in a timely manner. As I observed the manager working, I was very impressed with his work ethic. He was not hiding in his office but was in and out of the service bay constantly visiting the garage making sure everyone was on task. I highly recommend getting service here. Craig Spencer

Perfect for all my needs... I am loving my car and enjoying every moment I get to go places or for long drive... always waiting for sunny weather so that I can have the sunroof and moonroof open...

The Best Acura Dealership better than The Rest... First class service, exceptional staff, treats customers with respect, positive ambience at Herb Connolly Framingham. The entire experience from the first online contact, to showroom visit, to finally driving away with my Acura RDX was excellent!!!

Wonderful and very safe car. This is our third RDX so we are more than pleased with about everything this car offers. It is so easy to drive, very comfortable, uses regular gas and looks nice too.

John L was a wonderful and thoughtful sales consultant and was totally focused on listening and helping us through the whole purchase,trade in and tech orientation process. Best experience we have ever had. I’m very surprised it went so well and credit the Volvo of Wellesley team for outstanding customer service.

An excellent achievement in automobile design and performance. Fit and finish on both the exterior and interior is outstanding. Acceleration and steering are the best of any SUV I have ever driven. The Acura RDX scores a 10 out of 10!

Today we purchased a used Audi from Lexus of Northborough. To say the experience was anything less than sensational would be grossly inaccurate. From initial engagement, Val in Sales was proactive, sincere and accommodating, General Sales Manager Noah, highly professional, wanting to make sure the car and entire experience was top-notch (which it was) and he possesses great follow through, Kevin Mchale in Finance, efficient and bright, finally, this am we had the good fortune to meet the owner (how unusual is that today?) Mitch Cook who couldn't do enough to ensure our satisfaction with our purchase was thorough and complete. He encouraged us to utilize his number should we need anything; yes, he answers his own phone, his integrity/sincerity is/was obvious. Again, in a day when most customer service people defer, hide and make excuses, (this owner) is the antithesis and he made us to feel as though we had just purchased a $300,000 Bentley! Can't say enough about this dealership, their team and the exceptional customer service standards the owner is immediately obvious upon entry of this exceptional operation! The entire staff is a clear and unblemished reflection of Mr. Cook's high standards. What a great experience.....this has to be one of the best and most unique dealerships in NE. Thank you, Ed & Candy Hopkinton, MA 01748

Cool car ,drives smooth, very powerful, luxury car Drive thus car ,but it and enjoy it We recommend 👌 very helpful personal car dealer Roomy car, contable car ,nice colors cars 🚗

From start to finish it was an EXCELLENT EXPERIENCE! My salesman Wiliam was so kind, understanding and knowledgeable. I told him exactly what I wanted and how much I was willing to pay. Maaz ( sales manager) was also so very kind and worked swiftly and diligently to get me approved at a rate I was comfortable with! Finally it was time to sit down with Matt the finance manager- he was well prepared , patient and so genuinely kind. He even showed pictures of his cool Jeep to my car loving 9 year old. My whole experience with imperial Hyundai in Milford, MA was a positive one! I hope I have this car for years to come- but I will DEFINITELY return if my needs change! Thumbs up! If you’re looking for a new or pre owned vehicle, I would definitely check out this place! Best of luck and happy car shopping!

xxxx happens and sometimes it happens back to back to back. That is the case for my situation. I went in for preventative maintenance and ended up with the death of my transmission. You would think I'd give a 1 star review, but when errors happens that is the time you learn the true character of the company. Mike Penner (the exec GM) is amazing at his job. His fast response was unmatched. He ensured that the error that occured would be made right. It's disappointing that a customer has to escalate the situation to the exec GM, but after trying for a week to resolve the issue I needed to escalate it. I honestly thought that I would not receive a response. His response was within 90 minutes of my email. Amazing. To be honest, I was ignored by other managers until I escalated to Mike Penner. It was only until he stepped in that the other managers cared to help. The other shining star was Sabrina. She was absolutely a joy to work with. She works in sales and was assigned to my case after it was decided a better option was to purchase a different vehicle versus having them put in a new transmission. Every small thing I asked (touch up paint, buff out a few scratches on a certified pre-owned I was interested in) she got done immediately. She genuinely seemed to care and was the only person who actually apologized besides Mike Penner. Personally I would like to see Sabrina in a higher level position. She cared about what I was going through, and was hugely apologetic even when the certified pre-owned (36,000 miles) I purchased needed a new catalytic converter within 100 miles of purchasing it. (Yes, it was a serious of one bad event after another). While the response time of one of the other managers was great when the certified pre-owned had an issue, it was Sabrina who made me feel the most cared about. If you are from Imperial and are reading this move Sabrina up! It's because of Mike and her that I will continue to go to Imperial. It's because of them I am not giving a 1 star review. And it's because of them I didn't hire a lawyer.

I bought a car and dealt with Rob Picerno and it was one of the most enjoyable experiences I have ever had. He was comprehensive, efficient, and friendly. John Bianco delivered the car to my office and he was equally knowledgeable and friendly. Best Vehicle Purchase Experience Ever!!!

I purchased a used Acura TSX from Ed and he was extremely helpful and I valued his insight. I would definitely go back for my next purchase.

Bob Always took care of me and my car, he will be sorely missed, .im very sad he's gone , no one else comes close to his level of customer service.

Buying and trading in a vehicle may not be the most pleasant experience. To say Group 1 aka IRA Acura of Westwood was a pleasure to work with is an understatement. We literally dealt with 10 Acura dealerships throughout MA/RI/NH and Group 1 led the pack. Our experience with Jose Silva (General Manager) and Dave Troilo (Sales) was top notch with no hidden agendas and complete transparency. Although Jose is the General Manager he was extremely patient providing what was on the lot and what they were expecting in the next month or two. With a shortage of vehicles, dealerships will not negotiate below MSRP. Jose was upfront and honest that they cannot sell a vehicle below sticker price, which we did appreciate as other Acura dealerships were asking over MSRP. Additionally, Jose gave us some great advice. My husband and I were thinking of selling our RDX to CarMax and he mentioned if we trade in our vehicle with Acura we would save money on sales tax. We were able to come to an agreement of a fair price for our trade-in that all parties were happy with. Jose passed the baton to Dave Troilo (Sales) for us to select an in-stock vehicle or place a deposit on one that will be available in the next month or two. Dave was super knowledgeable, responsive, and answered all of our questions. He processed all the paperwork with efficiency and in a timely manner. Then came financing and we sat with Miguel Banos the Finance Manager to see if we would finance with Acura or our own bank. Although our bank’s interest rate was less, and after running the numbers the difference was nominal so we opted to go through Acura’s finance department. We have never purchased Acura Care plans. However, Miguel was able to come up with an option that was reasonable and more importantly made sense for us to purchase when it came to maintenance and interior/exterior protection. Happy to say we took delivery of our 2022 Acura RDX on 12/17/2021. Our whole experience was excellent, there were a few reasons why Group 1 was the front runner. 1. Excellent customer service by Jose Silva (General Manager), Dave Troilo (Sales), and Miguel Banos (Finance Director). 2. Negotiation process fair and not painful. 3. All of Group 1's staff were not the stereotypical "car salesman”. They were honest and upfront. Jose, Dave, and Miguel thank you for the wonderful experience!

I found myself shopping for a new car during this COVID Pandemic and was completely horrified at how this process would be. Particularly for me because I was not in a place where I wanted a new car but my car had so many issues it was time to get rid of it. Ed Martens and the rest of the team at Acura Boston made this a wonderful and rewarding experience! Thank you team!

Service department desk personnel are professional, courteous and knowledgeable. The appointment was on time, and the repair was completed as scheduled. The waiting area is calm and well arranged. Fresh air. Protocols all followed. There is a quiet area for WIFI use and desk work . What a joy that the 3 giant TVs in a separate area are silent! You can actually read your book in peace. Spotless restrooms. Thank you for your care of my car. I am giving you 7 stars out of 5.

Jamal was a great help as we looked for a used pick-up truck. We arrived on the lot knowing what we wanted, and he helped find the right used truck, without any extra sales pressure. Straightforward purchase and signing that day, our old truck was taken care of and the new truck was delivered in ship-shape condition. Appreciated the easy shopping experience.

Have been doing business with Acura of Auburn for over ten years - very fair and knowledgeable sales staff and their service department can not be beat - highly recommend.

I recently leased a car with Elliot's help. Being a first time leaser, I was unsure of the process and if it was they right choice for me. Elliot talked me through the whole process and made me feel comfortable, he was very knowledgeable. He truly cares about getting you into the right car and at the right price. Not only did I get a beautiful, new car, it was at a price that worked for me. Will definitely be sending family and friends his way. Thanks Elliot!

The service completed before was supposed to be and was done very well.