The drop-off and pick-up is highly efficient. The personal service is outstanding. I do suggest however service Representatives the given company cell phones to use during the day. I didn't answer the call coming in regarding the status of my vehicle the first three times it came in because I did not recognize the name on caller ID.
Paul dicarlo was great. He was there start to finish and made me feel very comfortable buying a car . This was my first time and he made it very easy. He also stuck by me through my difficult financing options. Paul is a great asset to your company. I dont even remember the name of who helped me after.
Had a great experience at Rocky's Auto with Vinny and Gene.
Atmosphere: 5/5 - relaxed with no pressure sale tactics.
Service: 5/5 - answered all of my questions, including going above and beyond by calling the previous servicing dealership to get more information on the car. They were also patient with allowing both my wife and I to drive the car separately and be completely comfortable with the purchase
Value: 4/5- Gave me a great price for trade in and the car I bought was priced fairly. They also have a great network of banks for loans. I was able to get 66 month 2.99% financing, which is about as low as it gets for a 6 year old car.
Overall experience: 5
I walked in to have an inspections sticker and lucked out to have it done in about 50 minutes . Phewww. The customer service rep as always was efficient ,kind and informative . This was a far cry from my last visit for an oil change and license plate bulb replacement which took 2.5 hours even WITH an appointment .
I purchased a used 2014 Audi Q5 Tdi for from David Josephson and Tarek at Gallery BMW back in August for my mother. She had a few issues with the car and I was beginning to think I'd bought a lemon. She lives in NH and David sent up a loaner car for her, took the Q5 back to his shop, ordered parts from Germany and fixed EVERYTHING! The car has been absolutely PERFECT since. David Josephson went above and beyond what I'd expect any used car dealer to do. He was friendly and was very professional. He made purchasing a car from out of state simple. I recomend David and the BMW gallery to anyone looking for an honest dealership. They stayed true to their word and went ABOVE AND BEYOND!!!!
This is a full service dealership from front to back end. Professional, honest dealings and great follow up by the sales managers. If you are going to buy an Acura, this is the ONLY dealership to work with. I've had two leases from this dealer. You can rely on excellent service, and professional care.
My family has been using North End motors to buy the cars for our family members for years now. It is always a great experience from start to finish. We always reach out to work with John Fernandes every time we go. He truly listens and pays attention to detail when you describe what you???re looking for, goes over all questions you might have and you never feel pressured to purchase. He definitely puts the customer first to make sure they are happy and get what they need as smoothly as possible. Highly recommend!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I was hesitant about going to Honda Gallery after reading all the bad reviews on yelp, but I made an appointment with Tina to see the 2011 CRV advertised so I decided to go. Erick Joseph was the salesman I dealt with and he was wonderful. He could sense my ambivalence from the start, and although I kept asking him the same questions over and over he remained extremely patient and continued to go over everything with me until I was satisfied. I would highly recommend him to anyone looking to buy a car.
Hello. My name is Scott Fortunato, I recently purchased my 2016 Honda H-RV. I love my new car and am completely satisfied with my purchase. I???ve been in the market for a new vehicle for the past 6 months. It was a long and hard search to find my perfect vehicle and I was able to do that with the help of GIANCARLO GIOVANNUCCI and RICHARD A. CARTER. These two gentlemen are the best car salesmen I have ever encountered. They were very professional and embody great customer service. If I ever have to get another car, I will definitely come back to the Honda Gallery in Reading and deal with these two fine gentleman. I also will advocate to my family, friends and co workers to shop at Honda Gallery. Thank you very much and Happy Holida
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