We purchased a used Mitsubishi Mirage for our daughter. The process was the easiest I have ever been through buying a car. We had some issues with insurance which caused us to have to redo all of the paperwork later in the day. They were willing to help us out with this issue and it was amazing. I definitely will return when in need of my next vehicle!
Patrick and Wes really made our purchase process very easy to deal with. They also helped us to get the best deal without being pushy. when we went for test driving it was a very cold day and the vehicle was inside pre-warmed waiting for us at the time we arrived, Patrick took the time to explain all the features of the vehicle and made it funny to keep the attention of my children. Highly recommended place to shop for a new or used car. Thank you
Repaired my car after I bought it two months later
by Eric Manninen from Columbus, OH
November 8, 2017
These guys are really professional and an awesome dealership to work with, after I bought my car from them, I found a few issues that they had missed when it was prepared for me. ( No fault of their own ). They repaired the issues free of charge. If you need a car, these guys are trustworthy and stand by their word.
This was the best experience I've ever had purchasing a vehicle after almost 40 yrs. of driving. I was a die hard GM person since my mother retired from there but I wasn't happy with their latest move on layoffs so opted to look at the Mazda and Subaru recommended by my son. I had such a good time with their sales staff, I felt at home and they all treated me like I was special even talking about small stuff that we can all relate to. I recommend them Very Highly!
Great experience from start to finish! During the test drive, I noticed a noise in one of the front wheels. My salesman (Mike Khurshid) noticed it too. He said he would have their service dept look at it the next day. He called back to say that the tires were mismatched, so they put 4 brand new tires on the car (no additional charge). When he drove it again, the noise was gone. I was just going to pick up the car, but he insisted I drive it again myself to make sure the noise was gone. This was a small sale for CarMax, but everyone there made me feel I was the most important customer they had that day. I left with my new car, and a handful of Mike's business cards to give to friends!
I walked into the dealership to test drive an RDX and within 15 minutes, I'm on the road. When I returned, we talked numbers on both the car I purchased as well as the one I traded. Wasn't any BS that I've encountered at other dealerships--their offer on my car was fair and I paid $250 more than I wanted to for their car. Done deal, I was home in 3 hours from the point the odyssey started!
I had a very good experience here at this dealership. Everyone was laid back and didn???t treat you like a ???customer???. No one was pressuring us to buy anything just because they needed to make a sale. They treated us like friends but in a professional manner. Francesco was willing to work with us to give us the right price for us, not for him. Before we picked up the car, they rechecked everything to make sure the car was working and running the way it should. When we picked up the car to sign the papers, Ian was our financial guy and he was super nice and was good at explaining every detail and was patient when we had questions.
Zack was exceptional, excellent customer service and very knowledgeable. Awesome experience and friendly environment. He immediately knew the process and was very transparent about how long it will take to order parts needed to repair the my car.
Always quick and completed sooner than expected. Service is always on point and exceeds all my expectations. They welcome you and always offer you more than I came for. This would keep me as a future client.
The guys there were so great! Kyle was our salesman. He was polite and friendly they entire time. So easy to talk to. My child loved him. Then signing the papers we had a gentleman print out papers for my kid to sign so he felt included. Seriously such great service. We left very happy.
This was a nice place to buy a used car. They let me test drive the car on my own. They provided all of the information I asked for. They were reasonable when it came to negotiating the final price. My biggest critique is that when it came to doing the paperwork, they pushed pretty hard to sell several types of additional coverage. Be strong and direct with your position and they pretty quickly reduced the prices of the coverages. Overall this was generally a good experience. Also Licking County has a relatively low sale tax especially if you’re coming from Columbus. The drive is definitely worth the effort.
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