Communicated via email. Got a quick response. Needed specific information on a SUV and was pleasantly surprised at how fast I got a response. I took too long to decide, the vehicle sold before I decided to buy it. I would have definitely purchased here.
My wife and I recently purchased a Pre-Owned MDX from Piazza Acura of West Chester and we couldn't have been happier with the way we were treated. Dan Stanley was our sales professional and he was extremely courteous, knowledgeable on the MDX product and never pushed us once. I highly recommend this dealership and Dan Stanley for anyone shopping for a vehicle. Thanks for all your help.
I purchased a car on Friday 8/12/2016 and engine light came on on Saturday 8/13/2016 and the air conditioner stopped working on Sunday 8/14/2016. Rob the used car sales manager sent a driver 2 hours away to pick up my car and left me with a loaner. How is that for customer service? Thanks Rob Moffa!!
I was pleasantly surprised with Piazza Acura of West Chester's service department. I normally go to local chain or mom and pop shops because I was under the assumption that franchise over charges. I bought a certified MDX about a year ago from Acura of West Chester and my first service was due. I dropped off my car before work and was greeted by a very organized and friendly staff. It even seemed like they knew some customers by name! They quickly had me fill out my information and ushered me into a brand new MDX to drive for the day, this is a major convenience. I honestly was expecting a laundry list of work being that it had not seen a shop in over a year but Acura called me and let me know it was done and was only charging for an oil change, inspection and vehicle check for a very reasonable cost. I normally do not write reviews but I felt it necessary to express my happiness that day.
On January 30th I brought in my 2010 Acura MDX to Piazza Acura of West Chester for PA State Inspection and service. From the moment I pulled into the service drive-thru I received exceptional service. The valet promptly and courteously wrote up the work order. I also worked with John D. and Steve at the service counter - they are real professionals, interested and involved, and were prompt and courteous. It's been a bad winter and our roads have been covered with salt and snow - the inside and outside of the car were a mess. When my vehicle was returned to me it was washed and vacuumed, and was so clean it looked like it just came off the showroom floor! Doing business with Piazza Acura of West Chester is a pleasure.
My wife and I bought a beautiful used Acura MDX from Piazza Acura. We did weeks of research online and found the one we were looking to buy. We went right over to the dealership, took it for a test drive and negotiated a deal. The process was smooth, they ended up getting us a better rate than our credit union which was incredible! When we finished signing papers the car had been cleaned up ready to drive home. We were very happy that we did not have to play any games and were able to drive home the same day. Thank you to Melanie and Dennis for taking good care of us!
Jay Meany at O'Reily GMC was soooo helpful with helping us select the perfect SUV for us! He was very thorough as he described to us the differences in vehicles we were looking at and helped us zero in in the SUV that fit our needs! Highly recommend Jay and the gang at O'Reily GMC!! We love our new Acadia Denaili!! Thanks so much! Nancy & Rick Holmes Devon, PA
by Judy extremely happy customer from King of Prussia, PA
October 26, 2018
The best car buying experience ever. I ordered a white 2019 X3 and when it was already 3 weeks into production I decided I wanted to change the color to black. The dealership said no problem as we will put it in the showroom and we will sell it anyway. Next my car came in with the right color but incorrect trim. Again they stood behind their mistake and said no problem. They ordered me in a fresh vehicle and I received it within 3 weeks. My old car had depreciated in the process however both Mark K. my salesman and Nick D. the sales manager stood behind their word and worked everything out, gave me the same trade-in value and made sure they stood by the numbers originally quoted! They made the whole buying process extremely easy and their BMW genius Safe is amazing as well and spent a lot of time with me going over the vehicle. I am in love with my new car and will be purchasing many more BMW's in my future and I will never look elsewhere! You will leave this dealership knowing that you made the right choice as they are honest, trustworthy and have integrity! Thanks again to everyone at mainline BMW!
I went to a few dealers and did the whole car buying song and dance. Acura of limerick made the process easy for me and were very honest and friendly. Ed was my salesman and Ben did the paperwork, both great guys who treated me with respect and did an outstanding job. I would definitely recommend buying your next car here.
The customer service and quality of service is first class Tim the sales manager and Tom the salesman took there time and walked me through the whole car buying process. I ended up buying a 2018 tlx a spec at a fantastic price. If you are in the market to buy a car I would recommend this dealership and these gentleman.
Worked with John from internet, i was hesitant to go in when we spoke on the phone but im glad i did. He made sure i got the best information to any question i asked, and really went out of his way to help me out with everything. Will be returning to him for many cars to come, and would recommend the dealer to anyone who wants fast and honest service
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