I purchased a used Toyota 4x4 vehicle without test driving on the freeway. After the purchase I had to drive approx. 100 miles on the freeway to get home. The steering shook a lot and the vehicle drifted to the right. The next day I called Acura and explained the problem. They were more than happy to have me return the vehicle so they could repair it. While they were making repairs I walked across the street to the Toyota dealership and found exactly what I was looking for. I asked Acura if I could cancel the contract so I could purchase the other vehicle and they were very cooperative in doing so.
3 months ago Worst experience buying a car. The Ac
by WORST experience ever from Clearwater. Fl
January 4, 2019
3 months ago
Worst experience buying a car. The Acura had several problems with the transmission and they said it was "normal" on all the cars. The acuras come with a German transmission and they shift very hard.. It's uncomfortable for everyone in the car..
La peor experiencia que he tenido al comprar un vehículo ha sido aquí..
Los acuras vlenen ahora con transmisiones automáticas alemanas..
Los cambios ascendentes son muy bruscos y cuando recorta es aun peor.
Lo más grave del asunto es que ellos te dicen que es" Normal".
I bought a car from Bentley dealer in Las Vegas few years ago. The customer service was great. Me and my wife received the same type of customer service here couple days ago when we bought a car for my wife. Everything was smooth. Daniel our sales rep and Craig the sales manager were both great. So was everyone else. Craig would find excuse after excuse to give us better deal after deal after deal and after deal. The only thing was left is to just give us the car for free.
I also love the fact that sales people are cool with eacother. Every other dealer we been to we found that it's a cut throat style between all the sales reps. Not here though. Other sales people would find an excuse to talk to us or ask us questions while our sales person was down on his knees making sure the car was shiny enough and cleaning every little thing on it.
While I am a Mercedes Guy. I will keep the new NSX in mind!
by CCB from Templeton California
December 16, 2018
Have had to have it towed 3 times to dealer due to transmission problems. 2nd tow had new transmission put in with less than 5,000 miles on it. Transmission warning light came on again for a 3rd time and had to have it towed. Now waiting, while driving a rental, to see what Acura company is going to do about it. Very sad that this could happen with a new car. Wife likes the car but has fears when driving it that it’ll break down. The car has nice features but just isn’t very safe when transmission warning lights come on and tell you to pull over immediately and don’t drive it. Especially if it happens in a dark seedy area which is exactly what happened to my wife the 1st time.
Chirs was a fabulous sales representative. He was quick, kind and very responsive to my needs and nerves. The staff is friendly and very professional. I recommended my mother to buy her MDX here as well. Great Job Acura Niello!!
I've owned MDX's in the past and was looking to up
by Golfer from Pleasant Prairie
December 12, 2018
I was specifically looking at the 2016 model because of the features it offered. The Volvo dealership gave me an opportunity to make my dream come true. In fact, I had so much confidence in them after my initial visit, that I came down to Florida from Wisconsin to purchase the car.
On Friday, September 2, I purchased a new vehicle at Niello Acura, in the Roseville Automall. My sales associate, Chris Knutson, was attentive, friendly, knowledgeable and professional. I ended up trading in my 2007 Acura TL-S and purchased a 2017 Acura RDX. Chris made the entire transaction enjoyable and easy. If you need a new vehicle, would highly recommend doing business with Chris.
I am sold on the Acura Brand
by Keith P. from Fairfield, Ohio
January 5, 2019
After driving a 2010 TSX for the last 5 years, I am sold on the brand. I just purchased a 2015 TLX a month ago and so far, like the TSX, it has not disappointed.
Chris Lucero, service rep did an amazing job attending to my service needs. Courteous, knowledgable, thorough, timely. Service from Chris was spot on. The best service department I have ever experienced.
Great Car all around
by FAR from Laurel, Md
December 23, 2018
Great vehicle that money can buy. Super sporty, reliable, and fuel efficient with an affordable price tag. They have the Honda reliability with great luxury features and also great for daily use.
Gary Riley was absolutely amazing! We just purchased a Brand New 2016 Acura MDX SH-AWD w/Tech Package and we got everything we wanted. Gary was GREAT, he didn't pressure us not even once. You'll also get a good price from him too.
Gary was very professional, friendly and easygoing. Thanks Gary and thanks Niello Acura - Roseville for making this a smooth car buying experience.
His email and phone numbers:
Very nice car for price
by Joseph from Nacogdoches, TX
December 29, 2018
This car is a nice driver, it has several features found in luxury cars. Comfortable and roomy for its size. It has a nice entertainment setup with backup camera.
I called on a vehicle they had is stock. I asked if they could do a better price and I was told "no" at first that it was "already discounted". After telling them the payment I was looking for they lowered the price and helped get me great financing! We did everything by phone and they had all the paperwork ready to go when we arrived. Nice people and clean vehicles, I just could have done without the sales tactics.
The best car I have ever owned it
by Eyoel from LANHAM md
December 5, 2018
This car had fill all my needs, I will recommend anyone who is willing to buy a car with the future. I made a right choice for this car.
Once in a million 19 Apr 2013 I was perfectly happy as I was leaving the hardware store on the 19th of March until a speeding vehicle hit my cherry 2001 Acura CLS and totaled it. I was going to drive that car until the wheels fell off, but I thought that dream ended before the last piece of chrome hit the pavement. I was wrong. A few days later the insurance matter was settled and a check was on its way. I had not given a moment’s thought to the replacement car. But as I sat in front of my computer I Googled to see what was out there and started with a search for a 2001 Acura CLS. As incredible as it may sound the first hit on my search was a 2001 Acura CLS, less miles than on my old car, with a price slightly less than the insurance payoff, placed on the market just a few days ago and it was located less than four miles from my home at Nello Audi. First thing in the morning I was greeted by Tammi Chance and lead to the car. It was identical to my totaled car. Same color, inside and out, same accessories and in cherry condition. After a ride Tammi lead me through the paperwork with the attention and professionalism one would have expected when buying a new Aud i. Within a few minutes my dream returned. I was going to drive a 2001 Acura CLS until the wheels fall off. The total experience with Tammi Chance, the financial office and the service department was exemplary. I just have one challenge and that is deciding if I want to have Nello Audi or Nello Acura servicing my car. I will make the logical decision when time comes and I do look forward to having some fun with Nello Acura on the next routing service explaining how my car has a different VIN. A very Satisfied Customer of Nello.
Upgrade from a Nissan Altima
by Black Lady from New Orleans, La
November 29, 2018
This car is perfect for me. It has great gas mileage and sporty. Love the interior design. Enjoy the Bluetooth ,CD, and the 3 ports for smartphones.
I bought a used car from here a couple of weeks ago. I was very impressed with how helpful, Brian, the salesman was. He even stayed a few hours after he was off, not knowing if I was going to purchase a car or not. He was very knowledgeable and friendly. I had such a positive experience here and I would recommend it to everyone. I love my car and feel as if I got a great deal. I will definitely purchase from Neillo Acura again.
by PaulC from Reading, Pa
December 14, 2018
This car is my first (and most likely, only) 'luxury' car purchase.
I'm very pleased with this vehicle. The comfort, look, and dependability of the Acura are very appealing to me.
At first I was taken aback at the small location. But as I looked around further, I was impressed with the quality and variety of their vehicles. Mo and Nick were approachable, knowledgeable, and accommodating. I’d definitely put them on your A list when shopping for a high quality vehicle.
very comfortable vehicle
by cynthia from long island city,newyork
November 9, 2018
This car has all the bells and whistle. highly recommend this vehicle,If you are looking for a roomier 7 passengers look no further get yourself a mdx
Recently purchased a new Audi Q5 from Rocklin Audi. I dealt with salesman Bill Dameri. In the negogiations I also dealt with manager Andrew Lyons . Both of these guys were extremely knowledgable about the various options and features on the Q5. They made a very fair offer to purchase an Audi and to purchase my car in trade in. I compared their offer with other Audi dealers in the area and they were easily the best. I had a very good experience dealing with Rocklin Audi. They were excellent to work with and I recommend them.
best value for a Performance/Luxury/Mid Size SUV
by AcuraLove13 from Westfield , NJ
January 11, 2019
Perfect blend of performance, luxury and value for a mid size SUV with three rows. The build is superior and lots of new tech and safety features.
Beautiful new facility. Was referred by friend and client who recently purchased from Audi Rocklin, to Joe. My inlaws had also purchased a vehicle from Audi Rocklin last September. Joe is very knowledgeable on all the features and benefits of several Audis we discussed and in specific the Audi I test drove and eventually purchased.
The dealership staff other than Joe were polite and accommodating. Joe and management were very open to negotiations, comparing and contrasting similar vehicles for sale, and made that process as non-confrontational as possible.
Finance process was also very smooth.
Extremely comfortable and functional car!
by K1 from Trinity, FL
December 7, 2018
This car is just perfect for me!It is both beautiful inside and outside, and easy for me to throw my bike and workout gear in the trunk area. I hope to use this car for a long time!
Our Salesman Mike McCann was AWESOME! He made sure our Truck buying experience was a good one. He knows what he is doing! We got the Ford F-150 XLT SUPERCREW CAB 4X4 and LOVE IT! Our drive from Stockton was well worth it! We will definitely be back when ready for another car!
Great New Car
by brittdom0927 from Cleveland, OH
November 20, 2018
Fell in love with this vehicle as soon as I sat behind the wheel. I previously drove a Honda Civic so the ILX is a great update in the same family.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
defiantly a clean car and drove smooth !!
by Maryc4 from Marcyc4
November 13, 2018
it met all of my expectations and i honestly love the ride, it was clean and kept well maintained by the previous owner
the color was nice like i never been so happy to be driving, and isnt that the most important. im going to have this car for 5 years financed so i made sure i fell in love with it.
had a great and comfortable experience . nick sauvie the sales consultant and vinnie hoang the finance manager gave me excellent service and answered all my questions with patience.
The most reliable performance SUV for your money
by XPHouston from Katy, TX
November 10, 2018
I have owned several brands of vehicles and SUVs, and this Acura RDX 2013 I drove it for 105,000 miles since new. I can side without any doubt it is the most reliable SUV that give you good performance, and keep his value for your money.
Sonny Tran at ELK GROVE AUTO MALL was a big help, he helped me pick out my car, told me the full detail about the tlx aspec such as LKAS and ACC feature, 'cause my other 2016 tlx base model didn't come with it. We came into an agreement with the price and go to drove off within the same day.
Best value for the money on the market
by Bill99 from Michigan
December 15, 2018
We have purchased Honda vehicles for years and stepped up to the Acura. We compared to Mercedes, Audi and other high end cars. Standard features were typically add on at the other manufacturers that raised the price. Reliability of the MDX is legendary.
Purchased a used car. Robbie in sales was patient while we looked at a few different models. He answered all our questions and was thorough. A pleasure to do business with.
A true luxury SUV!
by billkomo from Bethlehem, PA
November 7, 2018
Replacing it with the new model year - have owned many SUV's and this is tops!
New tires, completely detailed, like new.
Third row with DVR.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.