Overll Excellent Experience at Prime Acura
November 6, 2018
I bought a 2018 RDX from Prime Acura Westwood.. My sales rep, Dale, was outstanding at every phase of the process. I have a 2015 RDX from Prime and really liked the car, but was wondering if I wanted something different just for the sake of getting something different. I visited several other dealerships in the Auto Mile area. At times I felt like I was being disregarded by other dealers (not sure why), pressured into a sales or not getting candid answers to my questions, especially when dealing with pricing. Dale was a difference maker for me. Even though I visited the dealership on a few occasions as I was trying to narrow down my options, Dale always treated me like I was the most important client and was very attentive to me, despite me taking up his time on a few different visits. His correspondences back to me via email or phone were always prompt, and answered my questions. I could have very easily have purchased a car from other dealerships in the area (Lexus, Audi, Mercedes, Volvo an Infinti to mention a few, but the way Dale handled me as his customer was the key driver in my final decision. The service and maintenance I have received from Prime Westwood for my 2015 RDX has always been excellent and prompt. One time, my service rep had forgotten to give the routine free car wash that often comes with a scheduled maintenance and offered to drive anywhere to pick up my car, get it washed and bring it back to me. I didn't take them up on the offer, but that is what I call Great Service!! If you are interested in buying an Acura vehicle, I would recommend Prime and would highly recommend Dale as the sales rep.