A disagreement on the down payment prevented me from getting a car I had looked for and wanted for an extended period of time.. initially the agreement was for a full cash down payment equaling $2,100... I told them that I could possibly be willing to trade my current car in as part or the whole amount down.. from there on they told me that they could only take my car as trade in for $ 1,000 .. (noooo) and then on top of that a $1,000 cash...well I didn’t want to take 1000 for my car so I said I could do the 2000 cash.. they said the banks refused the cash and would only do it with the car as trade in.. I told them I didn’t want to use my car as trade in once again , and they gave me a buyback option on my own car for $1300.... none of it made cense to me as being in a consumer position.. So in the end I didn’t get my dream car although I was willing to pay 100 more in a cash down payment.. sad day
It's always a pleasure to visit this location. Karen Hudson, our service advisor, went above and beyond to meet our needs. Very professional and courteous! We’ll be back to this location because of her.
As usual perfect service and Service Staff as all of my experience has been. .the new Service Manager is a great addition to their service staff and he has much improved the valet service and of course my Service Advisor Nick needs KUDOS .
Lee was amazing! We were in and out with no issues. Got the car we wanted and financial personnel on the ball and very efficient. Honda of lake Jackson will be the only place I will buy from. A great experience and personnel were outstanding
Very friendly environment. Dealers very knowledgeable about the vehicles. Finance manager very patient with us. Very detailed explanation about vehicle. Was not pressured in buying the vehicle.
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