I had been causally searching for a new F-150 online and Basil popped up in my search. I fell in love with the 2015 Platinum F-150. Drove 315 miles (one way) to trade in my truck, which Joe gave me what I would have gotten if I had sold it privately. Kire is the man! He is the glue that kept the transition running smoothly. With the help of Amber and Rob, I would definitely recommend Basil to anyone and would come back!
Had my 328xi in for service just the other day and I just wanted to say that my experience could not have been any better! Special thanks to Adam O. & Tom A.- Service Manager. I will continue to keep my current and future business always with Towne!
I can’t say enough about this dealership so I’ll make it simple. West Herr is TOP NOTCH! Great staff, facilities, customer service, selection and prices. I worked with Chris Nash in sales, who was very knowledgeable and personable. They got me a great deal on a 2018 Pathfinder. I will definitely be referring people to West Herr and will be back again for my next vehicle.
Dealer Warranty Repair for my 2012 Silverado Truck
by Paul C. from Hamburg, NY
October 6, 2018
10/9/18 Buying experience of my used 2012 Chevy Silverado truck was pleasant. Had to call 2 days later with a dealer warranty repair for broken manifold bolt. Even though I bought a used vehicle and not a new one, I thought I was going to be thought of as a low priority. When I called, the Service Dept person (Dale I think) was extremely pleasant and showed me the utmost courtesy. He scheduled my service for the following week and it was taken care of as scheduled. My experience with both the salesman (Chris Banning) as well as the Service Dept was absolutely superb. The quality of the service work was performed with high quality. I definitely am an extremely satisfied customer all the way around. Thanks again!
Alex M. made my buying experience a happy one! I hate shopping for cars. I bought my last car from him as well...No pressure... just a wonderful gentleman sharing knowledge and trying to meet my needs! It's not just about buying a car, it's about the customer service following the sale! Alex is always there for me...I am not real good at using all these new whistles and bells and have stopped in many times for guidance! After my oil change, Tony, a service advisor, sat in my car and explained things I did not understand as well! This dealership is a welcoming place! No pressure...Just lots of integrity and a sincere care about people! The staff is wonderful...Best wishes for much continued success Buffalo Audi! I love my Audi 4!
This is a update for my 7/13 /17 review for service. I returned for my service appointment on 7/18/17, a courtesy vehicle was waiting for me as I arrived. I was notified within a few hours my vehicles problem had been corrected and was ready. The service manager Aaron and his staff handled the situation in a courteous and professional manner. I will be returning for any future vehicle service and highly recommend Schmitt's Audi Volkswagen.
We knew what we wanted walking into the dealership. Our salesperson Mary Jayne got us the best deal possible & expedited the whole process. Great sales staff, great dealership. Would recommend them in a heartbeat.
This was my first time buying a car through a dealership and it was a very pleasant and successful experience! Ryan W helped me get a loan and worked for a payment plan that would fit me perfectly. Definitely a very personable staff. Oh, and i love my car !!
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