Everything was great service wise and only reason giving it a four is because they only have one shuttle guy going and the wait can get excessive. So if your taking a shuttle plan to wait a while during busy times. I would recommend hiring a 2nd shuttle driver so the one doesnt drive all over town causing delays.
My service guy, Andy, did an excellent job of intake and management of the process. he knew me as a customer even though i was new to him and offered me a program that saved me money on my routine maintenance. I have been a customer at this dealership for a number of years and through three cars and they do good work and attend to the customer without fail.
I have been shopping online for a particular vehicle and have dealt with many dealers across the country. Ben was prompt and professional when answering my questions and while ultimately deciding it was not the vehicle for me, I could not have been more pleased with how I was treated.
I'm six hours away from the dealership and Frankie was a pleasure to deal with. He was prompt and professional with my many questions. We negotiated a price which was a simple process. When we arrived, the car had just been washed and was waiting for us. We inspected the car and everything that we had discussed was correct and accurate. The paperwork went quick, there were no surprises, and we were quickly on our way. I've bought 3 cars long distance and this was by far the easiest. I would not hesitate to purchase another vehicle from this dealership.
We had a transmission with our 2018 Jeep Wrangler the week before Thanksgiving. The Jeep was towed to Chapman and they started diagnosis the next morning. In fortunately it was a Friday, so we didn???t get an update until Monday (which was expected). On that Monday we were informed the transmission needed to be replaced, and it could take a week or two due to the Holiday (again, expected). But to our surprise, we received a call on Friday evening letting us know our Jeep was ready to go! We were greatful it only took one week in all, and couldn???t have asked for better service.
I purchased a car after finding it on Cars.com though I live over 6 hours away. Elias Monge helped me get it done long distance. On the actual day, I only spend about 2 hours to do the test drive, trade in my previous car, cash and cut some checks and walk out.
Thanks to Elias Monge at Audi of Henderson. He was great to work with. He went out of his way to make it an comfortable experience. Made sure everything went smoothly. Event though I live in California I still would make the trek to work with him again on my next car purchase. These are the kinds of people you want to work with.
The Sales Staff treated me with respect. They didn't rush me into making a decision. They searched to get me the best deal possible and I sincerely believe I got a very good deal. They explained everything carefully and clearly, and were very patient with my many questions.
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