November 6, 2018
I brought my car to the dealership because the engine light came on, which told us the timing chains needed to be replaced. This seemed odd to me because the vehicle only had 48,000 miles on it. At first it was going to be an out of pocket expense, which made me question the "value" of owning a Cadillac being this kind of repair should not be happening on a car with low mileage. After working with James Zielonka, the Service Manager, GMC Customer Service and the VMA Rep, we were able to get the vehicle repaired at no charge under manufacturer's warranty. This has restored my faith in Cadillac and GMC. James was very professional and kept in constant contact with me throughout the entire process. My car was in the service department for a week so James arranged for me to drive an XT5 Customer Courtesy Car for the weekend. All I can say is that John Elway Cadillac and James Zielonka acted professionally and with the highest customer service possible in dealing with my predicament and I will definitely sing their praises to all that will listen. I happen to be a marketing teacher with Denver Public Schools and I used this example of professional customer service to all of my classes as "How to do it right" in regards to taking care of your brand. I strongly encourage you to pass this along to the right people and I believe with people like James working for your company he brought amazing value to your brand and I would hope that you could use this as a positive reflection of your company's values to continue demonstrating how important taking care of the little guy can be. Thank you for an amazing experience and feel free to contact me regarding this experience if you need further details.
Take care and God Bless,