Outstanding no pressure trustworthy buying Experience
November 6, 2018
I wish I could give a higher rating because my experience at Kuni-Honda (spending about 8 hours onsite) was truly amazing. The interaction I had with every person (particularly the rep, Natalia/Natasha Bologa and her manager, Ralph) made the car-buying experience very educational and satisfying, even though I returned the car I purchased within the generous 3 day period. I was comparison shopping gently used cars with advanced crash avoidance technology and went to Kuni Honda to test a used Ford Fusion Energi. For context, I am an AARP member who cannot figure out my iPhone. Natalia spent so much time with me (1) explaining the advanced tech features, even though she already was very knowledgeable on a non-Honda car; she even displayed youtube links about the features and walked me through those features on the car (even a second time), (2) she also went over all the details of the 119 point inspection to the point that we crawled around the tires to determine the date when they were manufactured; (3) more than the highly educational experience she provided, she listen to what my needs and interests were and she helped me think through my situation. Her manager Ralph combed through the fine-print warranty document explaining that the legal document indeed matched the claims in the brochure. I was sad to return the car, but the sudden drop in the stock market (first in over a year) caused me concern about depleting my emergency fund during retirement. When I returned the car, I sensed no hard feelings from anyone and Natalia, who genuinely expressed sympathy, even gave me a ride to the light rail. I had such a great overall experience at Kuni Honda, I will look for a car there, when I am more confident about my finances. I should mention that no one pressured me while I was shopping there to look at a Honda, though I can see they are good value cars just as this dealership is exceptionally trustworthy.