It Ended Well
December 3, 2018
I purchased a 2015 Porsche 911 Turbo from Certified Benz and Beemer several months back???there were some chips along the front fender when the car was delivered, and I protested to the dealership to no avail. I was dissatisfied, and made a harsh assessment during my review. I am thrilled BEYOND to rescind those remarks after speaking with the owner late last week. (I was on vacation at the time and we have traded phone calls over the last few weeks) There was no quibbling, no excuses....simply he said they didn???t handle it correctly and he wanted to know what he could do (anything) to make it right! Talk about a breath of fresh air....he took the time to go back (on a sale already closed) and try and remedy a situation. He had already spoken with/to his employees and then reached out to me to see what he could do. He then told me if I was ever in the market for another car to please reach out to him personally. Jack is a stand-up guy and his humility and integrity are no doubt why his dealership is so successful. You simply do NOT see this level of customer service and commitment (anywhere) any more....least of all in the car business. He has re-earned my business! The car is magnificent and I didn???t ???want anything??? in return???I had the minor repairs made, and Jack even offered to pay for those. I am happy to report a great ending to my car buying experience!