Used BMW iX for sale near Vienna, VA

I could not recommend this dealership enough. The customer service at this dealership is second to none. Everyone I interacted with, from the front desk to the service team was professional, friendly, and incredibly efficient. They exceeded all my expectations every time. My Service Advisor, Mauricio has a high caliber of professionalism, incredibly attentive to my needs, and answered all my questions thoroughly. It is particularly noteworthy that the Service Manager, Carlos is recognized for creating a comfortable environment for customers, making them feel valued and at ease during their visit. Carlos provided a personal and human touch of kindness that goes a long way. He exhibits the natural ability to understand and feel what his customers are experiencing, and are able to meet their needs effectively….making what was a stressful process seamless and pleasant.

I would like to leave a review on Samuel Hinton. I have been researching for a s-class Mercedes via Carmax ads for the last couple of weeks. I came a cross a trade-in. that had just been received days prior at Passport BMW in camp Springs / Waldorf Maryland. upon further inquiry, I was contacted by Sam, who assisted and guided my wife and I. from start to finish. I was reluctant to make a car purchase online. Especially a Mercedes purchase at a BMW dealership. I currently live 300 miles away from the dealership. Sam assured us that this was an amazing deal on a beautiful car that was in his location for 4 days. he suggested that we put a deposit down on the vehicle to hold it until we can drive to the area to test drive and view the vehicle. during this process. he made clear communication on the process, expectations. finances,vehicle inspections and warranty. I usually do not take the time out of my busy day to write reviews, but I feel we would be doing a disjustice by not making everyone aware of the outstanding services that he provided as a representative for Passport Bmw. Did I mentioned that he had all of the documentation prepared prior to our arrival, and followed up to see if we made it back home safely. Now that's what I call " CUSTOMER SERVICE We wanted Sam to know that we appreciated his workmanship and customer service for a job well done for an extremely satisfied customer.

I love this car, it has all the bells and whistles of a luxury car and a 300 mile range, full electric. I had the level 2 charger hooked up at my house and haven't been to the gas station since! This car does things I didn't even know it does--it can parallel park itself, pull out of a parking position by itself by using your phone (if you are parked too close to other vehicles to open door or if the car is in a muddy spot). After driving up to my gate callbox a few times (the clicker doesn't work so I have to enter the code) the car noticed I rolled the window down at that location, and asked if I'd like to have it automatically lower when we approach (which I do)! I love being able to put my foot under the hatchback if my hands are full and the trunk opening automatically. I was worried about running out of a charge, and granted, I haven't gone on any long trips yet, but charging overnight at home works perfectly fine for day to day usage. It is an expensive car, but I got a great deal leasing it and I think it's worth it. Slightly less trunk space than the x5 which I had before this, but as my kids have grown and moved out, I don't really need it as much. Surprising amount of torque--my husband was impressed.

Simple process - gave me a very aggressive and fair offer for my X5 - buying process was easy and I got my car right away

The way car experience should be. Outstanding customer service provided by Sales Consultant named Hassan. Will definitely recommend Hassan at this dealership for friends, families and associates. Kudos!

Ask for Ali at the Rockville BMW location - he is TRULY THE BEST! Ali is 10/10 -- cares about the customer, listens/understands and goes the extra mile.

Great service from Greg Jackson. Had my car serviced with state Inspection and since my car was still within warranty, only had to pay the state Inspection fee. Car was washed, too, and the gentleman who guided me into the garage was really kind and helpful. Thank you both!

I had a wonderful experience with Mamta Vohra. She guided me through a very long process with charm and grace. I finally ended with a lease agreement on a new car. Not at all the way I imagined. Thank you Malta.

My Service Manager, Julie Wharton, is the best Service Manager I’ve ever had, at any service center with any brand of car. Professional, cheerful, effective.

Process was uncomplicated. Sales person, Thomas, was extremely professional. Finance Manager Jaafar was not pushy and extremely professional. Kamran gave me a rundown of the operating procedures. All theee people are exemplary employees in my opinion.

As usual, BMW of Alexandria provides friendly, professional and efficient. The entire team from sales to finance provides great customer service and explains everything well. You'll leave the dealership happy.

Great Dealership and experience except the last piece in the handoff. Salesman Alex was great in that he was knowledgeable and responsive. His boss Lenny was also excellent in negitating the final price. The one lacking was the handoff of the car with the BMW Genius, John. He was a great person but unfortunately it was his first day on the job. He was very technically solid but he was doing many things for the first time. I have had to resort to YouTube and research to teach myself how to use this new Hybrid X5. First impressions and last impressions are what is important and unfortunately my last impression was not very good.

The best car buying experience I’ve had in my over 20 years buying vehicles. They were doing a complete remodel of the building and working out of trailers but still provided a top notch experience. My salesperson was Ceandria and she was the best car salesperson I’ve ever had, she played the biggest role in my overall experience at Passport BMW. From the first email I sent until the second I drove off the lot she was friendly, knowledgeable and welcoming. Something you don’t see all the time in that profession. I had a few bad experiences at other DMV BMW’s dealerships (looking at you, Rockville) but here at Passport every step was great. Ceandria provided me with answers to any questions I had about BMW’s very quickly, confidently and with great knowledge whether via email, at the dealership or on the test drives. Even when I returned home the next day she reached out to see if I had any questions or concerns about the vehicle I purchased. The great experience didn’t stop at Ceandria. Once I went to finance to sign papers Hannah greeted me with a smile and made me feel at home just as Ceandria did earlier. Hannah was able to provide me with information about different payment options, rates and any available add-ons with great knowledge and understanding. She was very easy to talk to and easily described all of my options in purchasing my new car. It is easy to tell that both Ceandria and Hannah enjoy their jobs, do them exceptionally well and with confidence. Both made me feel at home. I traveled 2 1/2 hours and my next car buying dealership will begin and end with Passport.

We took delivery in July, 2022 for a new iX xDrive 50, and owned it for 2 1/2 years. One of the best cars we'd ever had. BMW sent custom cushions that go through the openings in the front seats for this model year, such that shorter occupants wouldn't hit their heads on trim there. The front is polarizing, but in dark colors grows on you. The car is dead quiet, fast, great ride and GREAT range- we got over 300 miles on road trips easily. The B&W audio system is one of the best available in any car.

Had an awesome experience with salesman -Erick Bautista from beginning to end of purchase at BMW of Fairfax. Originally found my Range Rover Evoque online. Reached out to dealership and spoke with Erick. Completely professional, personable, knowledgeable and NOT pushy! Immediately sent pics/ info on car along with carfax. Very transparent!!! I usually dread going to buy a car. Not this time! It was the best experience I have had to date. The dealership is beautiful and all parts of the deal went like a good oiled machine. If you’re looking for a great deal and salesman—-call or go see Erick Bautista. You will not be disappointed. Love my car!!! Thank you Erick.

professional attitude. seems honest. Seems to be genuinely interested in making a sale. Better than most i have experienced

I love my iX. Yes, the exterior isn't for everyone, and I have a few bits to pick with iDrive 8--but this is a spectacular car for many use cases. I'm 6-5, and everyone in my family is over 6 feet. Four of us fit quite comfortably. The leather is much nicer than the Sensatec, and though options are pricey, I'm glad we have them--esp drive assist PRO, the B&W stereo, and the dynamic handling and luxury packages. Crazy fast, handles well for a three ton vehicle, and gets lots is positive attention in the world. The B&W stereo slaps.

James Obrian is very knowledgeable and familiar with his inventory! This store has huge inventory and they are all price protected!! Love their buying process!

Good for the most part. Sometimes slow to respond resulting in the car I was interested in being sold while I was waiting for information.

Only 2000 miles of which 500 is highway. First positive impressions are: extraordinary quiet, impressive acceleration, above average ride and comfort. Great front and side vision. Very comfortable seats. Lots of interior room. Negatives are: incredibly complex systems to do simple things, exterior styling is an "acquired taste", rear vision is marginal. Odd door handles inside and outside. It is still too early to make a definitive assessment of this vehicle. Other than an intermittent annoying creak in the passenger window area that is hard to replicate at the dealership, the build quality seems very good. This is not a big Lexus or Mercedes sedan, but rather a very good SAV. Range is 300+ with the 21" wheels. Charging is easy and relatively fast with a good DC charger. True 11KwH on 48 amp home charger. Driver assistance package works well. Steering is a little light but no issues with the shape of the wheel. There will be some adjustment to this type of vehicle, but it has been easier than I anticipated. Registering it as an EV, leased out of state, was a frustrating experience and the extra fees for EV licensing are ridiculous.

Great dealer with excellent customer service and quality cars! Takeya was professional, friendly and knowledgeable! She made the car buying process pain free and efficient.

Title: Exceptional Service Experience at BMW of Alexandria! I recently had the pleasure of taking my car to the service department at BMW of Alexandria, and I cannot express enough how impressed I was with the entire experience! From the moment I walked in, the staff was welcoming and attentive, making me feel valued as a customer. The service team quickly expedited my appointment and took immediate action to address the issue with my vehicle. They demonstrated a high level of expertise and professionalism, which put my mind at ease. I appreciated how they kept me informed throughout the process, ensuring I knew exactly what was happening with my car. Not only did they resolve the problem efficiently, but they also went above and beyond by cleaning my car thoroughly. It felt like I was driving a brand-new vehicle when I left the service center! Another highlight of my experience was the convenience of their online payment system. It made settling the bill quick and easy, allowing me to get back on the road without any hassle. Overall, my visit to BMW of Alexandria's service department was seamless and stress-free. I highly recommend them to anyone in need of service for their BMW. Thank you to the entire team for your outstanding service — I will definitely be returning for my future service needs!

We recently acquired a 2025 BMW i4 x-drive at BMW of Fairfax, VA and are very happy with it. The first day we worked with Darren Andre and did a test drive and he very thoroughly and patiently answered all our questions about the car. Clearly, he knows a ton about these cars. Then, a couple of days later, we did the sales process with Jordan Warnecke. Both were very professional and knowledgeable and took their time to explain everything. The sales process with Jordan went very smoothly and was hassle free. He quickly determined our preferences and laid out our options and discounts available to us. He was courteous and efficient. When I took delivery of the car, there was a pouring thunderstorm, but he made sure I understood the basic controls of the car so I could get home safely. And he later followed up with a second session to explain the car controls in more detail. Based on my experience, I would highly recommend BMW of Fairfax to others.