I traded a 2000 corvette in on my new 2008 corvette. I smelled gas when I left the dealership but figured it was a overfill kind of issue. Did not go away so after having the car checked on a lift we found the fuel tank had been leaking for awhile. That should have been obvious during the inspection process. I knew the car had a scratch on the drivers rear fender but found much more damage down low on rear quarter panel when we had it on the lift. Fuel issue is around $2000, and body damage was quoted at $1500. To $2000. To repair. I am not a happy customer. Jeffers
What an amazing experience. No one pressures you into anything. Pedro helped me every step of the way. I Would strongly recommend him to anyone looking for a car, he will make sure you get everything you want!
Martin was able to work with me to get the exact truck I wanted, down to specific options. The truck had to be brought over from other town making my purchase quick and easy. Martin works with you over the phone even after working hours/days.
This was my third BMW from Ferman with salesman Robert Chodorowski . As before, Robert was pleasant, efficient and knowledgeable about the newer car I bought. His expertise allowed a smooth transition in the trade in. Robert showed me several cars to choose from. He tried to sell me the car I would be happy with and he did. The finance end was expertly handled by Joe Cleaver my ex service agent. This process, although tedious with all the paperwork, was also done smoothly and efficiently by Mr. Cleaver. The final touches, familiarizing me with the vehicle after Robert's general comments was handled by one of the Geniuses, Stone who proceeded with a sort of question and answer orientation that was very comprehensive and satisfying. Overall, Ferman as usual, hit another home run in their dealing with me ! I would definitely buy yet another vehicle from them and would recommend them to friends.
From my first phone call to the dealership days before buying the car, till now a week later, Sara Griffith has been nothing but helpful and proactive, focusing on what I wanted in a new car. She asked good questions and listen to answers and found the car that was right for me. I never felt like she was trying to fill a quota or upsell me on anything. She has stayed in touch, to make sure I understand how to work my Mini and that everything is functioning properly. I wish Sara were in real estate, because now I need to buy a house!
This was by far the easiest car buying experience I have ever had. Kayla listened and knew exactly the car I was looking for, gave me a great price on both the new car and my trade in, and even though I wasn't ready to commit that 1st day went ahead and had the car I was looking at delivered to the dealership. When I contacted her 2 days later to finalize the deal she had everything ready within hours and the car was detailed and ready by the time I got there. She had followed up on everything, reviewed the entire purchase deal and went over the car with me from top to bottom. It could not have been easier. Hans, the finance person went over all of the sales agreements and offered several extended warranty's and service plans that were available. There was no heavy handed pressure tactics, just a clear description of what was available. The combined experience of dealing with Kayla and Hans made the whole experience extremely pleasant. I drove off the lot with my new car in just over an hour. Kayla has already been in touch to see if I had any additional questions about the car or needed any more help from her. Fantastic customer service. I just wished I lived closer to the dealership so they could handle my maintenance needs as well.
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