Elena greeted me promptly upon arrival at my service appointment. She kept me posted periodically concerning the progress of the service of my vehicle. The facilities were clean, well organized and the staff were very courteous and professional.
I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!
The way car experience should be.
Outstanding customer service provided by Sales Consultant named Hassan.
Will definitely recommend Hassan at this dealership for friends, families and associates. Kudos!
I worked with Elie Gerdak and he was a pleasure to work with. From start to finish it was a breeze. He was extremely knowledgeable about all things Porsche. I???ve owned Porsche???s for almost 25 years and never had this level of service by my local dealer. I had to drive over an hour to get to Porsche Arlington but it was worth the experience.
I Completed finance application 9/26 on a 2017 renegade desert hawk . I haven’t received a response yet 9/30. I did receive a confirmation that the application was received. I’m surprised about huge delay
Replacing my review titled Be honest with customers. Cars.com doesn’t allow for easy removal or update of reviews. I fixed the issues with the car at my own cost. I had got the car at a good price anyway since when bought new it’s a car that costs over $100k. So I accept that, and since car drives great after the repairs think it’s appropriate to revise the ratings for Imperial Highline.
Maria provided excellent customer service! She demonstrated and extraordinary ability to understand my needs without being ever making me feel pressured. She is very knowledgeable and extremely quick! She was extremely patient and helpful, and despite having to stay past showroom hours, made sure that the car was in perfect condition before I left. It was a pleasure working with Maria, I highly recommend her!
Giselle Pearson was my sales person. Her customer service skills were excellent and provided upmost attention during my test drive and negotiations. Everyone at Passport was very attentive and professional during the sales process. I look forward to having Passport service my X5 for years to come.
I worked with Andreas Tsirikos and Layla Pouya during my recent visit to Lexus of Silver Spring. As a returning customer my expectations were once again exceeded by the Lexus professionals at this dealership. This is a first class operation and one that I would highly recommend to anyone in the market for a Lexus.
I recently was a victim of car theft and needed a car in a hurry. The salesman, Jared, was very helpful in finding a vehicle that was both affordable and comfortable and had the features I needed. Ask for him if you come here 🤙🏾
I wasn't really ready to buy I was looking at a truck. Went in and talked to Troy (salesman) after talking with him we went on a ride I came back and worked with Mike I believe used sales manager. He worked with me as I didn't have my vehicle with me. We made a deal and went on with the process. Fast forward a couple of days. Needless to say I had an issue with the truck. Nothing big and nothing they knew about before selling it to me. I called and spoke with Mike. He took care of everything for me. He went above and beyond to make sure I was taken care of and happy. I can honestly say I was happy with the way I was treated here. I will recommend this dealership to any one of my friends. These two guys were a pleasure to work with and when the wife is ready we will go back to see them. Just to prove how good they are I live 1.5 hours away from the dealership. Thanks guys for the great experience and look forward to doing business again.
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