I worked with Christian McClure and he couldn???t have been more helpful. I didn???t really know what I wanted when I walked into the dealership and he walked me through different options and helped me settle on the 330e. He was flexible on price and didn???t push anything on me. It???s by far the best car buying experience I???ve had and will definitely go back when I???m ready for another.
I worked with Bryon Stack to purchase a 2017 BMW. He was very professional and was very knowledgeable about the vehicle and warranties. He answered my questions in detail. I am pleased with the service and my vehicle.
From the moment I reached out to Mr. Lowery he took excellent care of me. Upon shopping for my new purchase i contacted 4 dealers. Mr. Lowery was the first person to follow through and get the deal completed in record time with no bs. Being in the professional field my self it was breath taking to work with someone on the same caliber; one who values customer service and exceed expectations! Meeting him in person continued to impress me. His communication style was efficient and effective! I will definitely bring Mr. Lowery future business for myself and whomever I know that is car shopping! Mr. Harris was exceptionally professional, efficient and funny as well! I love this dealership and look forward to doing more business with them!
Brian went above and beyond in finding and locating the exact Jeep I wanted. He took the time to show me things on the Jeep and also called me after the purchase to make sure everything was good. I would definitely buy another vehicle from him
This car shopping experience was fantastic and hassle free. Teah was so kind, thorough and put me totally at ease thru the entire process. I???m getting ready to introduce my son to both Teah and Frank. He is considering a BMW. That will be the 4th one from Northwest BMW in the past 2 year. Great customer service. They have surpassed my expectations.
I???ve been buying cars from Eric for the past 8 years and I???ve never been disappointed. He always goes above and beyond for his customers and does everything he says. Yesterday I was in and out of the dealership in a hour! Definitely would recommend Eric to anyone looking to purchase a car!!
My experience at Koons was nothing less than extraordinary. Micaiahs service was awesome. He kept his communication with me at all times, he went over & beyond to make sure i was satisfied. I would recommend anybody who???s looking for results to come to Koons. I honestly have nothing negative to say at all & i appreciate everybody who was involved in helping me get my new car.
My wife and I found our visit and subsequent purchase of a vehicle from Catonsville's dealership to be easy and timely. Client Advisor Harold Blackwell was so helpful, professional, courteous, and knowledgeable about the cars and buying process. Harold is the type of person I would recommend to others when purchasing a vehicle from your dealership.
After several bad experiences with trying to buy a used car at other dealers, and after an especially bad morning event that day, I responded to an online ad via text from my car. Within minutes Jason had responded to me via text, and we arranged a trip to the dealer. Jason was very easy to deal with, understood our primary needs in a car, was willing to negotiate, and even took care of a minor upholstery repair. The really excellent service followed over the next week, when the car unexpectedly developed locking and battery issues. We took the car back in for repair, and everything was repaired and covered as part of the original sale. While it was being repaired, Jason called me every day to update me as to the status, and this was without question the best service I have ever had from a dealer. I think what I valued the most was I was treated with utmost respect during the entire process. If I could give 10 stars, I would!
This dealership has been a pleasure to work with. We bought a used vehicle on a Saturday afternoon. They helped keep my 4 children busy while we filled out all the paperwork and worked the deal. They also turned around our tags SUPER quick. I would highly recommend our salesman Fran and his manager Rachael. She was absolutely wonderful.
I recently purchased a 2013 BMW X5 that I found on cars.com. I live nearly 900 miles from this dealership and never thought about purchasing a vehicle this far away. They had several pictures online but I wanted to know more and had a lot of questions. Jason went above and beyond to answer my questions and even put together a video of a walk around of the car highlighting key features. I was not driving that far unless I had intentions on leaving with it. We were able to work the deal out on the phone so I headed that way. I was prepared to find some hidden flaws or something that wasn’t quite like I was told and I didn’t mind leaving without it. When I arrived at the dealership I drove around looking for the car. I didn’t see it anywhere, I thought (he’s done sold that car). I walked into the dealership and my first thought was (this is nice!) it was clean and reflected professionalism. I still wanted to know where my car was, Jason was tied up with another customer so another staff member met me. I thought he was another salesman but come to find out he was the General Manager and the only way I found that out is by the website. Still where is my car? He kindly said come with me. Come to find out they had another little showroom on the side and it was parked in there. When I seen the car it was far nicer then the pictures presented and when Jason told me it was immaculate that was an understatement. It was spotless and waiting on me. Jason said they put it there to keep others from asking and to have it ready for me. I knew then it was mine, ok up to this point it was awesome but it gets better. The entire dealership was first class and the way they treated me and my family you would have thought I was buying the most expensive car BMW ever made. Every staff member I encountered was super friendly and professional. This was by far the best car buying experience I’ve ever had. If they have anything you are remotely interested in I strongly recommend to reach out to them.
I recently purchased a used F150 from BMW of bel air and I couldn't have asked for a better experience. I thought for sure that them being a BMW dealer would mean that they would stick their nose up a bit at someone spending 15k on an old pickup, but this was definitely not the case. They treated me and my family like we were there most important customers they had. I was blown away by the treatment we received, so far the best of ANY dealership I've been to previously. The truck was in good shape and a fair price, but what really sold it for me was sales team that I felt with. Great group of people!
Went in for a oil change and ended up with a new car. After finding out my car required extensive repairs I started talking trade in and purchase of new car. They worked very hard to get me in a new car with the options I wanted and a fair trade in. The bottom line worked and I purchased a New Car.
I came in on a Monday morning enjoyed great customer service from Yevgen, he allowed me to be in control of my experience. They were very patient and offered me coffee and didn???t force anything. This team was very upfront and did extra by keeping me informed on the process and procedures. I would recommend Yassine or Yevgen when purchasing a vehicle from this particular location.
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