BMW for Sale in Napa, CA

Ryan Macoy went above and beyond to make our dream come true. He treated us with dignity and respect. He did everything possible to get us what we wanted with us not having the best qualifications. They treated us like family. I will drive 4 hours again and refer him to everyone I know. We will never go to anyone else. Thank you so much Ryan

Everyone was very serviceable oriented, we loved that! They bent over backward to help us make the purchase smooth. They even provided lunch, delicious tacos. Happy customer!!

Wonderful experience! They took time to go through some things on the car that i wasn't aware of.

Ruby worked with me to resolve the problems the BMW was having. A real pleasure to work with her.

Love love love working with this group. From discussions via email with Michael to buying my i3 from Adam, who jumped in to show me around when Michael was off. I had a great tutorial on my fabulous new electric BMW with Kai about a month after I purchased the car. It is amazing and so is this great team!

I've had my 2016 BMW 535iX GT since November. I ordered it so I could get the color and options I wanted, and have been very pleased with my experience. Hansel's sales staff took good care of me during this process, which took about three-months. Since taking delivery in November, I have used their service department once, to cure a noisy windshield wiper issue. They accurately diagnosed and fixed this problem under warranty, and while I waited. I also made a recent visit to spend an hour with one of their "BMW experts" to have them show me a few things that I hadn't yet discovered about my new car. Both of these recent visits have been 100% positive, and I can highly recommend Hansel BMW!

Since moving to the area in 2009 I have bought three BMWs at this dealership. They do an outstanding job in both Sales and Service. Service managers are extremely courteous, helpful and well-informed. I highly recommend them.

Kelly Kimberly handled my transaction with speed, accuracy and professionalism. If you are buying a BMW go to Kelly.

Having driven cross country to the Bay Area, we were visiting relatives for the Thanksgiving Holidays and noticed our BMWX5 engine warning light, while we were in Santa Rosa. Concerned, after on-board check did not reveal a problem and facing a 1,300 mile drive home after Thanksgiving, we took the car to Hansel BMW at about 11 AM, on the day before Thanksgiving. Drove right into their immaculate service entrance, were greeted immediately by a service rep who, understanding that we were "on-the-road," took our car in, diagnosed the problem and fixed it within 90 minutes. He was courteous, pleasant and accommodating. That's what I call personal, caring service. My wife and I cannot express how impressed we were with Hansel BMW in Santa Rosa, California!

wonderful customer service i would recommend to anyone

I will never buy a car from anybody else LUIS CHINCHILLA is the man....best experience ever, I call asking for price, He did such a good job over the phone that I drove to the dealer and got the best deal ever.

Had a great experience with Luis. Very friendly, responsive and helped us get the car we wanted. He was was able to bring it up from monterey quickly for us!

My experience at BMW of San Rafael was an unexpected delight. I appreciate the team, especially Luis, working with me. I drove away very happy.

We had a great experience at BMW of San Rafael and found exactly the car we wanted. Peter Rennert did an excellent job explaining the features of the X1 we were interested in and let us test drive it for a long time. Highly recommended - we would definitely come back!

I purchase a CPO vehicle from BMW of San Rafael and had an exceptional experience. The transaction was frictionless and Peter Rennert was a pleasure to work with. John Montanaro was excellent to work with on the F&I part of the transaction. I travelled from Vermont to purchase the vehicle, which could make for a challenging transaction, but the team at San Rafael made everything simple. I appreciate the great service at this dealership and wouldn't hesitate to return to purchase another vehicle.

I can't say enough about my experience with Peter @ San Rafael BMW. I called ahead and he had my car ready and waiting. This was the easiest and fastest car buying process I have ever had. I recommend Peter and San Rafael BMW to ANYONE considering the ultimate driving machine :)

This has got to be the most pleasant car buying experience that we have ever gone through! Peter Rennert was not only helpful, he was also very knowledgeable and was very pleasant to work with. He was to-the-point and had our best interest in mind. He was patient in pointing out nuances of the car as well as our buying and leasing options. We will recommend not only BMW of San Rafael to our family and friends, but we will also highly recommend that they meet up with Peter to get their Beemer. Thank you for this pleasant experience.

I never expected the BMW X3 would wind up being my car of choice but because of Peter's wonderful demeanor and approachable personality the decision ended up being quite easy. He's a great guy who seems to love what he does.

Gus and the entire staff at BMW San Rafael were kind, welcoming and very easy to work with in buying our two cars within the last 2 months. The first was a used one for our daughter - safe, practical and very clean. Gus helped us find a shipper to transport across the country for her too. The price they offered was fair, the extras provided were a surprise and we are extremely pleased with the experience. For the 2nd car, the best part was their willingness to let us drive any car we wanted - from M3 to B6. Such a thrill to test drive the cars and get the one we felt was the best for us. Gus was always available via text and was at the lot when we needed him. The paperwork was fast, organized and extremely efficient in processing. Definitely, recommend going to this dealership.