Walked in told them exactly what I wanted and where I needed to be to make a deal and it happened no games no wheeling and dealing. I've been working with Kevin Bancroft for years and he still works for empire keeping going above & beyond to keep the customers happy.
Our salesman, Simon was awesome! He worked with us via email for week getting me the deal I wanted and delivering on every promise. Everyone at the dealership was professional and honest and the whole experience was perfect. Thank you Simon! We love our new X5! Best car I have ever owned from the best dealer in the world!
Justin is a phenomenal sales representative. His knowledge of the vehicles is very impressive. His extremely articulate, courteous and professional in every regard. The dealership is likewise very impressive. The Finance Manager and the General Manager were very knowledgeable. These folks were all respectful and well-spoken and made an excellent impression. I would recommend the dealership, and more particularly Justin, to anyone interested in a BMW.
This was a great experience for me, Finally being able to buy my dream car, a BMW 5 Series! Justin was great, he's every knowledgeable and he tells it like it is. I enjoyed the fact that I wasn't being pressured into buying a car like some other places. It was a every easy going experience, and I would highly recommend Justin Moniz to anyone looking to buy a new BMW. Thanks again and I look forward to future buys!
Was extremely satisfied with our salesperson Justin, he was friendly, knowledgeable, answered all our questions and gave great service. We did not feel pressured at all. We have already recommended the dealership and more importantly recommended his name to friends that will be car shopping soon.
I had an excellent experience at BMW of Newport. The staff was great and everyone I talked to was very friendly. I worked with the Sales Manager James Costakos on the purchase of my 330i and he was extremely knowledgeable about the 3 Series and the features included. I highly recommend this dealership for any of your BMW needs.
Was nice and newly renovated. Service was quick for a dealership. And staff was friendly. Was my first experience as a Kia owner they handled the small situation with my tail light quick and solved the problem for now was water behind the lens
Of the tail light. We will see if it comes back but they have no problem covering their warranties was very easy no hassle or questions
Jimmy Costakos made my car shopping expirence very special and great. This was the first time I bought a car from a dealership and was really nervous that the sales person would just try to sell to me. Jimmy answered all my questions, was friendly, and made me feel very comfortable about my purchase. I will definetly recommend this dealership and will be back in the future for my second car. Hopefully for aBMW. Thank you!!!
Best dealership I've ever dealt with. The place is clean, clean, clean! TV, magazines, coffee, snacks. If you have to wait at all, it's of a very short duration. They know their stuff and treat you well.
I have been doing some car shopping and visited BMW of Newport. Jimmy was very helpful in explaining some of my options. He showed a lot of patience while answering my questions and did not come off as over pushy since this was one of my first places to visit. As a girl, it felt good not to feel intimidated while trying to weigh out such a big purchasing option. This made my experience here a very good contender as where I will be doing business with.
From start to finish, the whole car buying experience was seamless, especially coming from out-of-state to purchase a new VW. The entire team at Mastria VW was polite, attentive, knowledgeable and very easy to work with. Will definitely come back to them for the next car!
Excellent service and friendly, knowledgeable staff. I will be going back for my next VW purchase.
I came in to trade my old car for a new Beetle Convertible, with 2019 being the last year for the Beetle- not an easy car to find...
I arrived at around 2PM on a Friday and was driving my new one home by 6PM the same day, this includes the entire process from apprising my trade, securing finance, dealing with my insurance carrier. Everyone went above and beyond to get me on the road with my new car for the weekend.
Go see the team for your next VW!!
Luis was nothing short of amazing!! In fact this whole dealership is great! They really know the true meaning of team work which is really hard to find. Thank you all!!
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