Always hated to enter a new car showroom because everything was so confusing. But my experience at Ettleson was was so easy as everything was explained by a salesperson without pressure. Joe Kendall made it easy to understand the models and features available.
A five star rating is well deserved at this location because everything was done accordingly. From purchasing the vehicle from Mike to getting great assistance in the service department from Anthony and everyone in between who arranged a quick vehicle switch. I highly recommend the folks at Ettlelson.
In the passed I always brought my car in for service and I have been totally. However, this one particular time which has been recently I have some concerns about my repair in which I do believe I will have to take my car back to the dealership to rectify an issue in which I thought as a loyal customer my service would have been much better.
Usually do good job but caused me inconvenience this time...
by J. Lady from DealerRater.com
December 2, 2018
I was there because of a recall on the power steering system. It was suggested that I have the cooling system flushed. I agreed. 72 hours later my check engine light comes on. I take the car back and I am told a hose was loose. It may have been because I ???ran over something or they may have forgotten to reconnect it???. Mistakes happen but I think you should at least offer to compensate the customer ( just a little sign of appreciation) for the time they spent making an additional trip to the dealership in the rain after cancelling appointments that they had scheduled to take care of something else that they need to take care of. By the way...we both know (the service department and me) that it was a mistake made by the mechanic...I did not ???run over something??? and cause the problem...
Attentiveness of the sales agent, and his knowledge of the vehicle. Sensitivity of the sales agent to the needs of the customer. Dedication to his job, specially after we learned that he was at work, on his desk, on his day-off!
This is the second Buick that we have purchased from Roger in 17 months . We came back to Roger because he is honest, straight forward and knowlegable about what he sells. Plus he has a great sense of humor and we love his stories! He makes us feel comfortable and we feel he always gives us great service, even after the sale is made.
This dealership was one of the best dealerships i’ve ever gone to. They were fast and really nice people. Tyler was the salesman that helped me look for my vehicle. He’s outstanding at what he does. He was nice and eager to help me get the best deal. This dealership is willing to take the extra step in order to make your experience a great one. I definitely see myself coming back in the future any car shopping.
I’m in the middle of a chapter 7 bankruptcy and I have an open car loan. The apr rate was 19.25%! 450 a month car note. I was gonna keep my car because I didn’t want to give it back and have the hassle of trying to find a vehicle and not finding one in time. Well Kevin’s office from Howard sent me a flyer saying that I was preapproved and they could get me in a vehicle! Well I said this is a scam like all other places! It was not! I did the application, went in looked at vehicles.. found a few I liked.. drove them.. picked 1.. financed it and I’m out the door with a new Kia Sportage LX! And I’m happy as can be! Lower car note and lower apr! Did I mention my previous car was a Nissan Sentra? Yeah big upgrade!
Everything regarding our experience was professional and timely. We were very pleased with the service we received.
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