From being greeted at the drive in writeup , getting written up & speaking with the advisor , talking with the service director ,Steve , and paying the bill everyone was polite ,professional & friendly - service was excellent on my car Thank you
It is worth its weight in gold.
by Nancy B from Syracuse,NY
January 5, 2019
This car is great on gas interior is nice could be a little more classy. After all it’s a Buick. This vehicle is great on the road handles very well. I love it..
We have purchased MANY cars over the years at a certain dealership in Agawam, but, this was our FIRST experience at Balise Chevy Buick GMC on Hall of Fame Ave. in Springfield, MA. Gary was extremely knowledgeable and friendly. He helped us find a dependable car with a payment we could afford. We could tell that he loved his job! We were also impressed with the Sales Manager, Mike Spanilo. He chatted with us a few times (always with a smile ). We saw Mike interacting with all the other the employees and it was apparent that he was liked by all. HONESTLY, Gary made this the EASIEST and BEST experience we have had at a dealership... We will definitely be back!
More car for your money than other cars.
by Penny from Lenexa, KS
December 10, 2018
This is a reliable comfortable small suv with lots space to carry things. More amenities on the basic model than other cars. I would definitely recommend.
All phases of the dealership top notch. Great vehicle selection. Parts and service are great with a parts departmrnt fully stocked to meet your needs. Service employees do an excellent job as well. These people are honest and dependable.
worst car in 20 years
by kcp from litchfield, ct
October 24, 2018
This car looks nice from the outside, but in the first 20000 miles it has been in the shop 3 times, not charging, coolant leak, brake shift interlock solenoid failure. It is way under powered, and the engine has a tick in it at 25,000 miles. This car is a piece of ....
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
This car is too small for our needs
by Willie from Lakeland Fl 33811
January 14, 2019
No room behind the rear sear for very much. Only one arm rest? Hesitation on take off Rear camera is a joke. Very Very expensive to repair
I used to always buy new cars. My husband & I started purchasing used cars & trucks from Ken’s Auto Sales. Since 2000 we’ve bought 10 vehicles from there. Ken, Mike & Tim are very professional, honest, friendly & extremely knowledgeable regarding cars & trucks. They always stand behind what they sale. We wouldn’t go anyway else. They also have a garage for service, repairs & Mass inspections. Their mechanic, Manny, is extremely helpful & knowledgeable. Thank you for our 2015 Jeep Grand Cherokee, we love it.
Easy going commuter
by wren307 from Holland, Michigan
November 29, 2018
I chose this vehicle for its AWD and height, but it doesn't feel like it's too big of an SUV to be clunky. I enjoy driving it and especially like the great gas mileage.
It was time to trade in our 2008 Ford Edge, so we went online shopping. We saw a car that caught our eye and decided to stop in and check out Thrifty, based on a friends recent experience. The car we originally wanted to see had already sold, so we strolled the lot with Mike to see what was available. We looked at a Ford Explorer then a Jeep Grand Cherokee. Very easy going, no pressure whatsoever. We fell in love with the Jeep and purchased the same day! So easy and customer friendly. Easily the best buying experience we've ever had!! Kudos to Mike & Bruce for making this an easy, wonderful purchase!!
Most comfortable car I have owned.
by Simpson from Napa, CA
December 6, 2018
The reason for purchasing this car was it is high up like an SUV but smaller and more fuel efficient. I feel safer driving on the freeway every day. It runs very smoothly and the soundproofing inside the car makes for a very quiet and peaceful drive and it has a great sound system. It also has enough room in the back for transporting equipment. I am very pleased with it.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Love my new Buick
by lee51 from PHILADELPHIA
November 6, 2018
This new SUV is amazing. I had my KIA sportage 2000 for 18 years and love it. I did not want to trade it in until I test drove the Buick. I love this SUV, it drives nice, looks nice, and it was the right size for me to make the decision to get a new car!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Love This Car!
by Dana33 from Phoenix, AZ
December 7, 2018
This car is an exceptional buy for a nice small SUV. It gets excellent gas mileage, the cabin is very quiet and the ride really smooth. I like the dash layout and have no problem with a 4 cylinder engine as the turbo gives you boost when you need. It certainly isn't a sprint car so speed wouldn't be a high priority with this baby.
My wife and I had a tremendous experience at Manchester City Nissan. The Finance Manager Ken was FANTASTIC and the salesman Chris was helpful and attentive.
The buying process was not the usual loooooong, drawn out affair. It was quick, efficient and actually nice!
We got a great car at a great price and the people were great as well.
Love my Buick Encore
by Rtrent from Alliance, Ohio
October 31, 2018
This car is awesome on gas mileage. When I bought it it had 43,000 miles on it I've had it for a year and it now has 50,000 miles in it runs great just perfect for me!!
Tony made everything easy and comfortable and explained every part of the buying process. It was a good buying experience. It helped that I went in with pre-approved financing and a specific car in mind.
Most loved vehicle I have ever owned
by Go Granny Go from AB
December 21, 2018
This car is so quiet running. Rides awesome. Highway and country driving is great. I would most definitely would buy another Encore. Prefect for everyday, city driving!
Tony Colasacco made my visit and the recent purchase of 2017 Nissan Rogue a rewarding and enjoyable experience. He was very knowledgeable and thorough and consistently provided available selections until I found my pick. I truly appreciate his no-pressure sales approach. I will be buying again!
Great new car!
by Leslie from Shawano
December 12, 2018
We wanted to move up into a more high end vehicle, this one really fit the bill! A lot of great features we didn't have on our trade in. Were both happy with it!
I didn't have any problems with the dealer. I got a good price for my car compared to other dealer prices. I could test drive the car. I would recommend the dealer if you are looking to buy a car.
Amazing car with amazing quality!
by Shella from Fort Worth, TX
December 11, 2018
I have previously owned smaller cars, such as a jetta and an old jeep and when I started looking for a new car I came across the Buick encore, i test drove it and fell it love! Such a great car - reliable, very nice looking exterior and interior, comfortable, smooth drive, overall a fantastic car and I hope to keep it for many years!
I went there knowing what I wanted and was assisted by Tony. Tony was very helpful, patient, and kind. I would recommend to a friend.
Great car. Good gas mileage
by Twilliams11 from Fort Worth, TX
December 10, 2018
This car meets all of our needs. Desoitesits small design, I can fit both my children in car seats and myself in the back seat. The back has plenty of room for luggage etc. We opted for the luggage rack to travel with our luggage on top, leaving us room in the car for necessities.
Started looking at their website for a late model used GM with low mileage. Found 2 that interested me, so I made an appointment to see them with Charlie Melnick, the Salesman. Decided the Verona wasn't quite what I was looking for but the 2016 Chevy Cruz was promising. We took the Cruz for a drive, and this was it-the car I was looking for.
I liked working with Charlie, he was honest. low key, and he listened and answered our questions. Signed the deal on Tues, and picked it up on Saturday as we asked. The following part is impressive:
After they already had our money and we had the registration they didn't abandon us. Charlie STILL took the time to familiarize us with all the operating features of the vehicle before we drove off. He even helped us set up out Onstar account.
OnStar is only available on GM vehicles. Try it. I have never seen the kind of service ONeill's gives it's customer from any other dealership of any other make of car. Our first, but not our last car from O'Neill.
Both Charlie Melnick and Lou the Finance Manager, were pleasant, informative and knowledgable of the GM cars.
O'Neills has a great location at the intersection of RT 44 and 202/10 in Avon. If you are seriously looking for a car look no further.
by Cookie from Walkersville, Md.
November 30, 2018
So far the vehicle has met our needs. It has plenty of legroom, is easy to get into and out of, has plenty of room for cargo, and hopefully will handle well in incelement weather.
scheduled an oil change , everything was prompt and professional
Love my used Buick Encore
by DaveP from Canton Ohio
November 15, 2018
I’ve driven larger trucks for the past decade. I found this vehicle online. It caught my eye. Went for a test drive and had to buy it.
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