Noah went above and beyond to accommodate me when I came in and the vehicle I wanted was sold. He drove down to their south county location and retrieved a vehicle. Thank goodness as it was PERFECT. Mindi was wonderful explaining everything during the signing process and answered any and all questions that I had. Sean understood my exact requirements of purchasing before we even went through the financing process. Thank you all and you will for sure be HIGHLY recommended.
This car is too small for our needs
by Willie from Lakeland Fl 33811
January 14, 2019
No room behind the rear sear for very much. Only one arm rest? Hesitation on take off Rear camera is a joke. Very Very expensive to repair
My wife and I found the car we were looking for less than two minutes on the lot. We were able to test drive it rather quickly and the price was right where we wanted. Very pleased with Jarod, Denny and the rest of the team. Thank you.
Easy going commuter
by wren307 from Holland, Michigan
November 29, 2018
I chose this vehicle for its AWD and height, but it doesn't feel like it's too big of an SUV to be clunky. I enjoy driving it and especially like the great gas mileage.
Our 3rd purchase from Marshall ford, Jim Parisi was an excellent salesman. A very seamless process, Jim spent extra time with my wife explaining and showing features to make her comfortable and confident in our purchase.
Love my Buick
by Lindy - first time Buick owner from Powder Springs, GA
January 8, 2019
Good car on all counts. I'm still learning all the features;this is the first time I have owned a car with all the bells and whistles as they say. Love the look and it is reliable.
Great experience at Carmax at Mid Rivers in St. Louis. We were looking for a low mileage 2014 Toyota RAV4 and we found the SUV we wanted on the lot. In total it was the fastest we have been in and out of a dealership after buying the SUV.
It is worth its weight in gold.
by Nancy B from Syracuse,NY
January 5, 2019
This car is great on gas interior is nice could be a little more classy. After all it’s a Buick. This vehicle is great on the road handles very well. I love it..
The team out at Napleton's Mid Rivers Kia has a winning combination with Darwin Cunningham and Ken Stark. This was my first experience with this dealership and even though it's quite of a drive from the local dealerships that are closer to home, it is WELL worth the drive. After arriving, I met with Ken Stark who I can't say enough about. There were no slick gimmicks, no pressure, no attempts at manipulative ploys. As cliche as it might sound, but we hit it off as if we were buddies for years. Again, he was easy to talk to, the other employees/salesman appeared as though they genuinely enjoyed working there, you could just feel that positive energy in the air. It made car buying fun again as it should be. Enter Darwin Cunningham. This guy gets it. It's those little things that go a long way. When delivered on EXACTLY what I wanted, he wrote "CONGRATS!!!" on the paper. It made it that much more fun on signing and being a part of this great experience. He too couldn't have been easier to talk to and was VERY transparent. Extremely friendly, kept me informed every step of the way and was fast at delivering what I wanted but took his time when or if I had any questions to ensure we were on the same page. The service I received at Napleton's Mid Rivers Kia is nothing short of extraordinary. To say that both the car buying experience and its salespeople have challenged my preconceptions about your typical car dealership and its antics is a gross understatement. They have truly changed my mind and those ideologies and I will be telling anyone and everyone that will listen about my experience and to give Napleton's Mid Rivers Kia a try before they give another dealership their business.
Love my used Buick Encore
by DaveP from Canton Ohio
November 15, 2018
I’ve driven larger trucks for the past decade. I found this vehicle online. It caught my eye. Went for a test drive and had to buy it.
Service department was very busy. But I still got taken care of in a reasonable amount of time. thanks
Most comfortable car I have owned.
by Simpson from Napa, CA
December 6, 2018
The reason for purchasing this car was it is high up like an SUV but smaller and more fuel efficient. I feel safer driving on the freeway every day. It runs very smoothly and the soundproofing inside the car makes for a very quiet and peaceful drive and it has a great sound system. It also has enough room in the back for transporting equipment. I am very pleased with it.
100% happy with my purchase of a Buick Encore and the people I worked with. The salespeople, the service people, the loan guy and the front counter.
Love my new Buick
by lee51 from PHILADELPHIA
November 6, 2018
This new SUV is amazing. I had my KIA sportage 2000 for 18 years and love it. I did not want to trade it in until I test drove the Buick. I love this SUV, it drives nice, looks nice, and it was the right size for me to make the decision to get a new car!
Suntrup had the lowest prices on the internet for the vehicle I was looking for. I was very pleased with everyone I worked with. After the sale they went out of their way to return a key to me that had been left in my vehicle.
Best value car for price
by Pepa Dan from Lithia,Fl
November 24, 2018
Exceeded all my needs and expectations.This is my second lease of the Encore and I will likely get a third when my lease is up.
Its very nice to know their are til amazing people in this world. I had been to three differ Car dealer and nobody could help me get a car. Thanks to DEREK METCALF from Jim Trenary Chevrolet , I got my dream car. Derek worked hard n fast to get me in and out. So if your in the market for a New are Used car Go to Derek, he will get you what eva u need!!!!
A great little subcompact SUV
by Larry's Buick from Gaithersburg, MD (suburb of Wash., DC)
November 18, 2018
This is the first Buick I've ever owned -- the 2017 Encore had a bit of a refresh in styling from the year before, both in its exterior and interior -- best was the interior refresh. The touch screen is now integrated into the dash -- no "stand up" screen as before. I have the next to highest trim level, the Essence -- dual zone HVAC controls for the front seat passenger and driver, and leather interior. Great gas mileage -- the turbo charged four cylinder does a good job -- a bit louder engine sounds than a six cylinder. Overall, a great little car.
I was looking at buying a 2014 Toyota Corolla and Willie was the 1st person I talked to at the dealership. There was absolutely no pressure from the start of the conversation to even buy the vehicle. Before we even talked about anything sales wise he recommended that I take a look at the car and test drive it before anything to make sure it was everything I wanted. Even during the test drive, we didn't talk about buying the car, it was just a normal conversion. After test driving the vehicle I needed to think about it and even then Willie never tried to keep me at the dealership to try and buy the car. He followed up with me a few days later to see how everything was going and even put the car on hold for me so no one else would take it/buy it.
I ended up not buying the vehicle this time, after thinking about it for a few days. The customer service I received and the atmosphere that, i'd have to say Willie created, was Fantastic and would highly recommend asking for him if you are looking for a car.
I couldn't be more satisfied with the service I received, and will be going back to him towards the end of the year to then purchase a vehicle.
Amazing car with amazing quality!
by Shella from Fort Worth, TX
December 11, 2018
I have previously owned smaller cars, such as a jetta and an old jeep and when I started looking for a new car I came across the Buick encore, i test drove it and fell it love! Such a great car - reliable, very nice looking exterior and interior, comfortable, smooth drive, overall a fantastic car and I hope to keep it for many years!
This was a great car buying experience, Mark was relaxed, knowledgable, and very very professional. We know that this dealership will be a great resource for service and repair in the future .
Rebuilt engine and new brakes required 11,000 mile
by Colleen from Lake Oswego
September 11, 2018
Gravely disappointed in the Buick Encore. In for repairs twice in the last month. First time rebuilt engine and replaced rear brakes, two weeks later, replaced rear brakes again. Went back to the dealership and he priced the buy back at 50 cents on the dollar. This for a year old car with less than 12,000 miles. Bad deal.
Brett Vaughn is the finance man! My salesman Dale Riley was amazing! He kept in touch every step of the process, and made sure I was good to go all the way until I drove off. Brett got me in and out and was very pleasant. As many dealerships make this a long process, purchasing my vehicle truly was stress free. They were very knowledgeable, and the facility was beautiful. Everyone was friendly. Thank you again Lou Fusz!
So far, so good.
by Sassy_Shirl from Highland, IL
July 12, 2018
This is the first SUV I've owned and I love it! The smaller size makes it easy for me to zip in and out of parking spaces and it is easy to handle. I've taken it on road trips and it performed very well.
Working with Noah was a great experience. Very knowledgeable and easy to work and deal with. Make my experience at Suntrup Wentzville a pleasurable one and one I will not forget. \ A fine young man with a great attitude. Gloria Lorenzo
by suv driver from detroit mi
January 5, 2019
Beautiful interior with all the bells and whistle's. This car is at a whole other level than what I was driving. I look forward to driving every day.
This car looks nice from the outside, but in the first 20000 miles it has been in the shop 3 times, not charging, coolant leak, brake shift interlock solenoid failure. It is way under powered, and the engine has a tick in it at 25,000 miles. This car is a piece of ....
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