"The Most Honest and Professional Buying Experience"
by CT from DealerRater.com
November 3, 2018
We have not purchased a vehicle from a dealer in a very long time. However, I would like to take this opportunity to recognize and commend Sales Representative Karona Meas, who demonstrated an exceptional mastery of professional skills. He was very effective in maintaining excellent communications with us thoroughly. He handle our vehicle transaction in calm, cordial, tactful, and firm but no pressure what so ever. Everything he said in referenced to the purchase of our beautiful 2015 Chevy Silverado LT Z71 was true and 100 percent accurate. I recommend Karona Meas to anyone who is looking for an honest, no hassle and no pressure when purchasing a vehicle in the future. Bob Steele Chevrolet should commend employees like Karona who demonstrates and conveys a favorable image of the Bob Steele Chevrolet Organization. Karona was the friendliest, knowledgeable and with the ability to answer every question, we had. We will definitely ask for Karona on our next vehicle purchase. The best experience ever, Karona goes above and beyond to ensure one hundred percent customer satisfaction. Bob Steele is very fortunate to have Karona Meas as a sales representative. Thank you Karona for the most wonderful and enjoyable buying experience, we will definitely ask for you next time.
Purchasing a new vehicle can be a very stressful experience. The sales rep, Karona Meas, took the stress out of the buying process and actually made it an enjoyable experience. He listened to our vehicle requirements and followed through by showing us vehicles that matched them. He was very professional and didn't try selling is something we weren't interested in.
very happy with service we have recieved from them. i have bought at least 3 cars in the last seven years from them and each time i got a better deal better than other dealerships in the area. very friendly staff, all the time.
My battery was bad and just about out the door and the people in the service department did a really good job with finding the problem and gave me a good price on a new one. i have had service done before on my 2010 F150 and they have always taken care of it and me during the process so I am happy with them. May even buy a truck when they get one with the options I want
We have been dealing with fords for the last 50 years and have never had such an enjoyable experience. Their service department was 2nd to none and we will be using them for anything we can on our vehicles. If you are dealing with service department ask for bearded Mike and you will not be disappointed!
went in for oil change and price out new tires. was pleasantly surprised they were about the same price of the discount tire places.
I spoke with Joe. professional service all the way around.
I live in Sanford, about 30-40 minute drive. would do the drive again to not deal with the super large ford dealers that only see you as a number.
Will definitely be going back.
There comes a time in our lives that things don???t always work out, where you feel like you hit rock bottom and desperately need someone to extend an ???olive branch ??? to you to help you out. The day I came to the dealership I was at the lowest point in my life. I was stuck in a vehicle that I could no longer afford due to unforeseen circumstances that I had no control over. So let me start by saying how thankful I am for the care and support I received during my visit at the dealership. Everyone was so very compassionate, caring ,honest, respectful and very positive and that???s very hard to find these days. They were also very understanding of my situation and worked very to help me get. in position to get back on the right path financially. They not only were sensitive to my emotional stress but also very accommodating to my disability as I have been battling Parkinson???s disease for almost16 years. They made me feel very comfortable and made sure I was not under any stress during the entire process. I cannot express enough how thankful I am for your kindness! I am a Loyal Customer for Life. Thank You!!! 😊
I saw an ad for a 2014 Genesis Coupe with 52k miles the night before I went in. The next day I called them up and was greeted by Patrick, I asked if I could come in and see the car and I was told that it was okay. I arrived maybe 3 or 4 hours later and saw the car, it was in great condition. Took it for a spin with Patrick and when we came back I was ready for paperwork. I ended up buying the car and traded in my 2018 Civic LX with only 6800 miles, I was pleased when they gave me some room with my positive equity on the car. Usually used car dealerships are pretty scummy when it comes to trade ins. Another thing is that they financed me through Launch, which is local to my area in Palm Bay, so it's nice that the banks they do business with are reputable. I'm very happy with the car. Patrick and Todd were genuinely nice dudes, weren't aggressive about their sales tactics. One thing that I should mention though, if you come here, you're buying a used car. Especially if it's a sports car, come in with the mindset that it needs all fluids replaced/topped as well as some parts. The engine bay makes a slight clicking/cricket noise upon closer inspection so I'm going to perform maintenance on it as well as take it to the local Hyundai dealership to investigate. My own research suggested that the fuel injectors that Hyundai's GDi engine makes that noise and is normal on all of them, but better safe than sorry. My Genesis Coupe actually has factory warranty on it for another 15 months/9k miles, it's almost unheard of at used car lots, so I'm definitely going to take advantage of that.
My husband and I were looking for a quality used car. We looked at the local dealers here in Melbourne and figured we would have to go to Orlando or another larger city to find what we were looking for.
We did some research online to cut down on our driving time. We found the car we were looking for at Gen-X Motors on Wickham Road.
After visiting the lot, discussing the 2015 Expedition and doing a test driving we were thrilled to know we could buy our car locally!
The car deal we received was fair and when the purchase was done we realized it was the fastest car purchase we have ever made from any dealer.
Tony Norton was our sales person. When we mentioned a few items that needed to be looked at by a mechanic the items were taken care of. We are so grateful to a company that stands behind their sales.
We are happy to tell our family and friends about the fair deal we received, about the quality cars on the lot, a company that cares about the customer’s satisfaction, easy to deal with and the people are friendly.
Thank you Tony and Gen-X! We are so happy with our used car.
This is the third car we bought here. Everything through the process is always easy and fast. The customer service during and after getting the car is just awesome. The personal attention we receive from all the staff is just great. We would definitely recommend this dealer.
By far this was one of the most pleasant car buying...
by dwc2011 from DealerRater.com
October 4, 2018
By far this was one of the most pleasant car buying experiences I've had in years! No gimmicks, no pressure, very low key, knowledgeable salesperson, quick and easy. From sales to finance, this dealership knows how to treat people. I strongly recommend this dealership!!
I took my diesel truck in for an unscheduled oil change....
by Woodard from DealerRater.com
October 4, 2018
I took my diesel truck in for an unscheduled oil change. Since I didn't have an appointment, I expected to have to wait. Shawn told me that he would still be able to get my truck even though they were busy. Turns out, since my truck is diesel they are particular about who works on it and I had to wait longer than they thought I should have. I didn't complain. But, they didn't charge me for the visit because I waited so long. Wow, it was a long wait. But, a diesel oil changes cost over 70 dollars and their customer service department valued my time such that they ate the cost. Thank you Lane Buick GMC. I'll be backl.
Service dept. put the wrong tire numbers on the rebate form. Rebate company sent me half of the rebate amount, as a courtesy. After several service department runarounds at Lane about the error--and 3 months later--I called Amy, the manager of Lane. She apologized for the problem and is sending me a check for the other $50.00 of the rebate. So, in conclusion, it was a negative experience with a positive conclusion.
Excellent Certified Pre-owned Car and Great Service
by Mike from DealerRater.com
October 4, 2018
We found the Honda Accord 2016 with the great drive, low mileage and fair price. Eddy Mondesir helped us a lot to find a car to fit for us. He also friendly and service mind. It's no pressure at all to buy a car over there. The sale manager explained very well about the cost and financial, and also sincere to us for showing the price from KBB and carfax to compare with their dealer. It's very impressive! We are strongly recommend this dealership.
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