Great customer service at this location! The job done was excellent and the staff kept me informed about the wait time.
Large roomy car with a few drawbacks.
by Clary from Indiana
January 5, 2019
I really liked my Lucerne at first.Now I am experiencing some interior door handle issues. (apparently common). Also why are the headlight bulbs so hard to change?
Pros: trunk room, leg room, smooth ride, and electronic settings option.
Cons: broken interior door handle, broken lane departure system and headlight bulbs are difficult to change.
Straight forward, honest, and great service. They could have charged me a lot for a number replacement, but suggested that it would be a lot of money and it wasn’t dangerous at all.
Love my Buick Enclave
by JoCoSTEVE from Overland Park, Kansas
November 29, 2018
Great car. Comfortable ride, lots of room, good appointments. Has been very reliable with no issues needing repair. I wish it got better mileage, it it does hold 7 passengers and is a large and heavy vehicle. So I can’t have everything!!!
Excellent customer service. Very satisfied with the entire process. I drove 2 and a half hours to make the purchase. They had everything ready just as they stated they would over the phone. Shawn Holub, Gabe Delgado and Matt Rose were all very helpful.
Pay to much
by LarryPop from Aurora, CO
December 23, 2018
First time with some style. Love the car. Very comfortable. Just pay to much. My fault. Should have stay with my first choice when it come to money.
Overall good experience. They fixed my power steering leak problem.
Very nice ride.
by Adam from North Bend
October 20, 2018
I bought this car due to the reviews and reports on its reliability, as well as the fact that it is a Union built vehicle. So far it has lived up to all of my expectations. It has great power, with the V6 engine. IT handles great, and looks great.
Great experience. CB Russell always take care of us. We highly recommended him, we really feel comfortable all the time. Thanks for everything !!!!! !!
Very economical for the features
by Andy from Rome, NY
November 30, 2018
Body styling, interior comfort, jam-packed features make this a good buy in a time at which SUVs are taking over the market. I was an Enclave owner and hope to go back to it someday but the Buick Lacrosse is a nice change of pace.
The left headlight was out and without an appointment the service department stated no problem. They took the car and replaced the headlight with in 30 minutes. Outstanding service!
WHY AM I SELLING THIS CAR?
by Crazy for Sellin' from Oklahoma
November 25, 2018
There is only one reason! We have never had ANY problems with this Enclave. It is beautiful, the leather seats are comfortable. It rides smooth on the road. It gets good mileage. It handles great in traffic. It holds all five of my grandchildren. The DVD player cuts all the noise as soon as the movie starts. So why am I selling? Only because it is a 2015 and we always trade every three years.
The vehicle I purchased was in exceptional condition. I looked at many at other dealers before I purchased. Price was very fair and the price I was offered for my trade was the highest I had been offered anywhere.
Easy going commuter
by wren307 from Holland, Michigan
November 29, 2018
I chose this vehicle for its AWD and height, but it doesn't feel like it's too big of an SUV to be clunky. I enjoy driving it and especially like the great gas mileage.
Fantastic service department. Absolutely the ONLY dealership service department that I trust... because of John Noble period. One prime example: John keeps me informed of important upcoming maintenance but NEVER pressures me into performing recommended, but not critical, costly maintenance decisions. John is an effective and knowledgeable service adviser with excellent communication and interpersonal skills. I have written this before in previous customer feedback reviews and I will re-enforce my comments; I will continue to purchase my vehicles at John Vance Auto Group as long as John Noble is my service adviser.
Great road trip car
by Colorado from Mount Joy, pa
November 1, 2018
Very comfortable and good ride on cross country trips. The exterior and interior both look good. Plenty of room for passengers and luggage.
The navigation system is not good. Small screen, and not intuitive to program. Will only accept Mt not mount when that is in the name. Maps not up to date when new, expensive to update.
My wife and I were looking for an SUV. I spoke with Jason Williamson and he was professional, very knowledgeable, and the best car sales person that I have worked with since I bought my first car almost 30 years ago!! I was able to get my wife into her dream suv and it was very affordable. I will definitely do business with Jason again in the future when I am ready to get another vehicle. Great company and great internet sales people!!!
It’s a beautiful grand tourer. That turns heads!
by RTaylor Buick fan from Catalina Foothills, AZ
November 17, 2018
I bought a 2018 Sport Touring edition in the Sport Red with the Black Effects package. The car gives me the styling, nimble handling, zippy performance, and life wide open experience I craved. There have been more than one twentysomething ask me who makes the car. They are shocked when I say Buick but then say that they (Buick) have stepped up their game. Only complaint is the dated graphics on the Head unit. I actually find the buttons, that auto writers hate, very useful. This car turns heads of all ages and doesn’t feel out of place in the Lexus, MB, BMW, and the like filled Catalina Foothills area of Tucson, AZ.
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