We are so glad we chose Harbin! They treated us very well. Most dealerships we have been to have taken well over 3 hours but not Harbin, we were there for about 2 1/2 hours all together. They got us in a car we love with a great payment for something so new! We will continue to do all of our future business with them! Thank you.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Originally we were supposed to be buying from someone else but she left. We got "transferred" to Robert Shrier! I was super happy with his knowledge of the vehicle and his happy and welcoming demeanor. Great salesman. Thank you for everything! :)
My daughter and I stopped by to inquire about Lowery buying her Jeep Wrangler. It was very close to closing time....but the Salesperson Nick was very happy to stay and answer our questions. While Nick was explaining the process about how they would purchase our Jeep...my daughter saw a car she wanted to look at on the lot. Nick was very happy ....even though now it was past closing to show us the car....his concern for the customer was great.
I returned the next day with the Jeep and was met by Austin who was also very professional in his concern for the customer. I told him about what happened with Nick the night before...Nick was off that day... and he offered to let me drive the Audi Q5. We took the car on a test drive and when we got back he introduced me to Mike Ryan the General Manager. I asked Mike to look at the Jeep...in a very short time he came back with a price for the Jeep. Mike was extremely honest and professional in his approach....I felt like he was treating with understanding and was more concerned about what would be best for me more then just being aggressive trying to make me buy a car. I called my daughter and had her come by to look at the car....after which he offered us to take the car home for the weekend. This is important because I had told Mike that I was loyal to the manager of the Family Security in Madison and anything I would do I would do with her. In no way did he ever try to make me do anything else...which was very important to me. As it would happen Heather at Family Security was off Monday and Tuesday...I stopped by and told Mike and he could not have been more gracious and understanding....his comment..."No worries at I will see you Wednesday"
So here we are and its Wednesday and my daughter is the proud happy girl with a new Audi Q5. I would recommend this team of salespeople to anyone looking for a quality used car.
Special accolades to Mike as I was always treated with the highest level of understanding and professionalism.
Courteous, friendly, quality service. Always wash your car afterwards. Take you to/from work while they Service your car. The best!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.