When I arrived at the dealership I was greeted by Jason Tate who was just finishing up with another customer. He was good and he was thorough. He was also probably juggling 3,4 customer at a time so there were some lulls and waits. Overall decent experience.
I did get the car I wanted but there was little budging on the price. Paid around $700-$1000 above the NADA suggested retail for the vehicle in excellent shape.
Also beware, their doc fee is $599. Around $200-$300 more than some of the other dealers I went to see. And there is no budging on that either. They were adament about that as well.
It appeared they had a very good inventory of vehicles and a wide variety of them too.
I have been to many dealerships and know many car salesmen. There are very few that I can say are honest, fair, and provide excellent service. Justin on the other hand was one of the few. He sold me an excellent car, at a very fair price, and went above and beyond to make sure I drove the car home that same day. I would recommend this dealership to anyone and appreciate the professionalism, honesty, and friendliness of the staff.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Went a different direction, But a great experience
by gvandergriff from Rocky Point, NC
July 0, 2018
Called about a Equinox for my mom. Aron took my questions and said he would have Dean (the sales manager) call me back. To my surprise, less than 5 minutes had passed before Dean did call me back. He spent about 20 minutes on the phone with me answering questions, worked up a price, and emailed it to me. The price was easily the best quote I had received from over 6 different dealers. Mom ended up going with a different manufacturer and model, but I know when its time for a new truck who I am going to call 1st. Very easy people to deal with. Great service!
Purchased: 2018 GMC Sierra SLT
A BIG Thank You to my Sales”lady” Beth Vogler. This was the best Automobile buying experience I have ever had. The entire experience from test drive, through to deliver and including the paper work was easy. Russ Cox (Sales Manager) and Chris Gagnon (Finance Manager) made the purchase effortless for the customer and were truly a joy to work with. The whole team addressed any concerns I had without making me feel as if I was asking too much or being difficult, and trust me I can be difficult (ask my wife). I will definitely recommend all my family and friends to this dealership and to meet this team.
Thanks again Beth, Chris, and Russ, and I wish you all the best.
I call for an appointment on 29th knows met by your salesperson by the name of David Maxson. He brought us into his area and began working on our requests for a 2018 Dodge Ram 1500. He was friendly, kind and very talkative which was enjoyed.
CarMax treats customers as they should be when they are purchasing a car. They do not pressure you and offer great services. They sit down with you and evaluate payment options that will make you most comfortable. I have nothing but praise for this team and this facility! I will recommend this facility to any and everybody!
Looking to purchase a new vehicle salesperson Tank
by Charles Townsend from Greensboro nc
June 2, 2018
Tank was very knowledgeable new his product knowledge I would give him a 10 great person if you're ever interested ask for this gentleman he goes by the name of tank wow does he know his product. This salesman went Far and Beyond he helped us all the way I showed my wife everything I promise you I will recommend this gentleman to everyone. They beat the other dealers about $4,000
Always have good, pleasant experience. Frank Schmidt is a wonderful service representative. Have been with Lexus for the past 15 years, love the quality of Lexus, looking forward many more years to come
The first contact with Bill Black was on the internet exchanging messages and obtaining answers to my question. We set an appointment at my convenience to visit the dealership.
What a surprise to meet people that are like meeting new friends. They treat you with respect and make sure they find out your needs and don't just sell you any car.
Every step of the car buying experience was fantastic. I would recommend you visit Bill Black and get acquainted with their team. I used another dealership and did not receive this type of treatment or had the same experience.
I find Bill Black to be just like visiting the old neighborhood garage shop for service just like in the old days. Everyone cares about providing you service and not just another number.
Keep up the good work and I'm glad I found you. My wife and I are telling all our friends about our great experience and will continue to enjoy many years of service at your dealership.
The service intake guys are very friendly and knowledgeable, I would not hesitate to take my vehicles back to them for any type of repair or service.
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