The vehicle I purchased has super good quality, and the staff there are really really nice with great service, specially thankful to David, he is a great and decent guy with great customer service. The best vehicle purchased experience ever! Thank you all! I will be back again and of course I will highly recommend this auto group to my friends!
Awesome hands down
by Escalade tp from Rochester ny
January 13, 2019
All 8 Escalades I had were awesome I’ve owned other brands from Bently Benz Jeep still
Love my caddies the most listen people all cars companies have service bays less issues with my Escalades rock on
So i went in already knowing what i wanted. Had my appointment already made and he was there waiting for me no issues. It was kind of strange to me how he didn’t know where the vehicles were so we had to go look for it. We walked for a bit then got into another vehicle to search for the vehicle. I think the lot and vehicle locations should be better situated. The buying process was easy and smooth. When the car was purchased i was waiting for a final cleaning and check of the car. This took forever. When i finally got the car. The inside of the windows were still dirty you can see the finger prints and the rear emblem had some chemical in it that oxidized the emblem. It took them a long time to seem like nothing had been done properly. I did appreciate the person helloing me to keep checking on me and letting me know the status instead of leaving me. The clean process and check process of the car needs to be better managed. It shouldn’t take that long for a half xxx job.
by Jonrae from Sykesville , Md.
January 2, 2019
This vehicle has low mileage and we think we got a great deal. Very clean car well taken care of.Love the wheels that are on it
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
by psw9201 from Aiken SC
October 29, 2018
We purchased this vehicle the first of October from Master Cadillac in Aiken, SC. Adam Rodriguez was a salesperson. It was such a wonderful car buying experience. The Escalade drives like a dream. I would HIGHLY recommend the 2015 Escalade and would HIGHLY recommend Master Cadillac and Adam!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Most comfortable big SUV I ever drove
August 13, 2018
It is a good luxury SUV, very comfortable, especially for family. Nice design interior and outside. The only thing I don't like is that it uses a lot of oil
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
Beautiful Styling, Excellent V-8 & Acres of space
by gshea from Danvers, MA
October 15, 2018
2015 Escalade does it all for families and business owners. Great Comfort, Excellent Reliability and Voluminous cargo area. Looks at home parked in front of the Upscale Steak House or Home Depot! Really does do it all. Couldn't be happier.
Fantastic car dealer, Luke was great. Price was so low I thought it could be a scam but was ecstatic when I learned how transparent they are. They did a full inspection before I submitted the final payment and took care of much more than I anticipated.
THE BEST FULL SIZE SUV
by CHASE from FT LAUDERDALE, FL
August 15, 2018
Simply just the best full size SUV imo. Excellent power. Great styling and ride for a "truck". Love everything about it. Elegant, great power and handling.
John is very helpful I asked him what I needed to buy a car with no hassle just walk in and sign and he gave me a killer deal im still working with him trying to save up the cash for the down but they are amazing over there
2016 CADILLAC ESCALADE PLATINUM
by ROLAND from ARVADA CO.
December 9, 2018
HEATED SEATS ARE A JOKE DON'T EVEN GET LUKE WARM, DEALER SAYS THAT'S JUST THE WAY THEY ARE, FOR $100K THEY SHOULD WORK. I WENT ON INTERNET EVERYONE HAS THE SAME PROBLEM SINCE 2015 WHEN SOME DUMB xxx ENGINEER DECIDED TO CHANGE TEMPERATURE CONTROL, IT'S BEEN THE SAME FOR ALL THE YEARS EVEN THE 2019'S, WHY HASN'T THIS BEEN FIXED?
Great knowledge and never pressure you to do anything. Awesome dealership, quality is clean, low mileage cars and great warranty packages. They also held my car for 4 Days, due to where I was traveling from... Will buy again soon.
by Sportsfan from Waukesha, WI
October 22, 2018
Test drove this car and it met all expectations, the new design inside and out is very good. They have added additional leg room for drivers and upgraded many features inside over previous models
My first time buying a car and I must say my experience was great. Overall the whole process went smoothly. Now I have my dream car and Eliana was able to make that possible for me. She was very helpful and answered all my questions.
by brakeman from Simi Valley
January 13, 2019
The Escalade was one of the best cars I owned. Just had to finally move on when the new house garage did not like the size. Retirement living has its shortcomings.
Excelente service highly recommended, they worked with me with my trade in and got financing considering I had an open auto loan. thumbs up !!!
Nice looking tons of power
by Eugene from Thunder Bay Ontario
November 26, 2018
Noce ride tons of power from the 6.2 liter only a few negatives no working aux jack cant believe in 2007 no bluetooth and the seat in my 2002 Tahoe were 10 times more comfortable but for a really big vehicle it's not to bad on gas handling is not bad and tons and tons of power
I have been to several dealerships while searching for a new car and this, by far, was my favorite and it's where I will return to purchase my car. They had the selection I had been looking for, the sales team was helpful & knowledgeable, without being pushy and they have proven that they will work with me on my financing criteria. What more can you ask for?
by Swilliams from Washington
October 13, 2018
I love how it feels when driving and handling. It was a great upgrade for me and I'm very happy with my purchase. I Will look forward to upgrading again in the future with the Escalade.
This Is one of the fastest and easiest car purchasing I’ve experimented... Thx to the Big Jay whom made it work out.. I love this MB Ml 350 one of the best SUV I’ve ever drive... I’m getting addicted to keep on driving and driving ¿¿¿ Again Thx Jay
Bad ballast & Headlight problems
by Peaches from WOODBRIDGE, VA 22191
October 13, 2018
They need to do a recall on this model. A lot of cadillacs I see one side of lights is blown out. I had to repair the lights due to water leaking in on it. At least 5 times at the dealership. Different dealerships from NC, DC, MD, & VA & Philadelphia. Not fuel efficient at all. No bluetooth, a lot of electrical things constantly have to be repaired; lift gate, seat controls, mirrors, the passenger seat never worked, never gets warm when you warm the seats up in the winter. Door handle fell off outside. Interior woodgrain looks cheap & falling apart (new )
Came looking for the car we wanted and left with it. Chris was a big help and I would recommend my friends and family to not only Chris but dealer as well. Awesome deal
Beautiful and Spacious
by pmomma2012 from Houston, TX
August 24, 2018
We purchased this SUV because we wanted the extra room with 2 kids in car seats. Love it! Even though it’s 7 years old it drives like a new vehicle. I love the size of the vehicle, and I love how smooth of a ride it is. It doesn’t hurt that it’s gorgeous on the inside and out! I look forward to toting my little ones in this Escalade for years to come.
I recommend this dealership, friendly atmosphere, James delivered my car to my house, car runs great,everything works, great deal, glad I beat everyone to it, Most times the car is already gone
Cadillac Cutting Corners
by Disappointed from Chester, NH
April 16, 2018
Cadillac has begun to cut corners. $100,000 vehicle came with Bridgestone tires (8th rated); owned 3 other all with Michelin (#1). Terrible ride. No more!
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